Information Technology enabled Services (ITeS):

CIS IT enabled Services/ business process outsourcing (BPO) services, experiencing high levels of activity both onshore as well as offshore. The company continue to provide and move up the value-chain to offer higher end research and analytics services to its clients.

We have India’s fundamental advantages: talent and cost which are sustainable over the long term. With a young demographic profile and over 3.5 million graduates and postgraduates that are added annually to the talent base, no other country offers a similar mix and scale of human resources.
 

CIS ITeS/ BPO: Moving up the value-chain

CIS ITeS, is an expansion in its spectrum of services. It now offers services such as knowledge process outsourcing (KPO), legal process outsourcing (LPO), games process outsourcing (GPO) and design outsourcing, among others customer support and Business Process Outsourcing Services. The CIS IT enabled services (ITeS) has also matured significantly in terms of scope of service offerings, buyer segments served and service delivery models. Apart from achieving maturity in the horizontal segment, CIS developed vertical/ domain specialization to capture greater value.

We are serving Verticals as banking, financial services and insurance (BFSI), Hi-Tech/ Telecom, manufacturing, retail, with smaller contributions coming from media, publishing and entertainment, construction and utilities, healthcare and airlines and transportation. Important industry verticals being serviced by the CIS ITeS/ BPO Department are insurance, retail banking, travel and hospitality, auto manufacturing, telecom and pharmaceuticals.
And Horizontals such as Customer Interaction and Support (CIS), Finance and Accounting (F&A) and Human Resource Management (HRM)/ Recruitment Process Outsourcing (RPO) and Business Support Services are important areas in the ITeS/ BPO service offerings.

Our systems are scalable thus allowing your company to expand and preserve the expected service levels. Our solutions are organic and easy to modify to meet your specific requirements.

 

CIS IT enabled Services Features:

• Award winning quality with daily Quality auditing.
• Certified Sales & Customer Service agents, Experienced Back office staff
• Dedicated Client Services Representative
• Flexible pricing models including project based, hourly and monthly
• Up-to 24/7/365 service (after hours, holiday's incl.)
• Services offered in 5 languages (English, German, French, Spanish)
• Higher Security, Minimized  Risks.

 

CIS Key IT enabled Services

• Call Centre Services
• Electronic Publishing/ Electronic Distribution
• Medical Transcription/ Business Transcription
• Data Centers/ Data Ware House
• GIS Mapping
• IT Portals
• ERP Management
• Knowledge Management & Archiving
• Customer Support Helpdesk