Telemarketing Services

CIS provides industry best telemarketing services to run your inbound and outbound telemarketing campaign successfully. CIS is one of the leading Inbound and Outbound Telemarketing service providers understand that 'every client business needs require unique treatment' and using our proven outsourcing approach, we provide you telemarketing services across verticals and horizontals.

You can count on CIS's highly experienced telemarketing program managers to design, manage and implement truly customized and flexible customer centric telemarketing campaign that meet your business objectives. Leading organizations and startups rely on us for their inbound telemarketing and outbound telemarketing campaign.

We have list of service offerings primarily specializing in telemarketing services, including:

• Business-to-Business (B2B) Telemarketing
  Use outbound telemarketing to acquire customers, qualify prospects and pass hot leads to sales reps and deal closers. Rely on inbound telemarketing to acquire and qualify buyers for follow-up by your sales reps, close sales, process orders and cross-sell/upsell offers.
• Business-to-Customers (B2C) Telemarketing
  People depend on your outbound telemarketing and inbound telemarketing programs to buy goods and services. Present attractive, targeted offers to prospects and existing customers with outbound telemarketing calls. Get the most out of print ads; and infomercial inbound telemarketing with cross-sells/upsells.
• Telemarketing Inbound/Outbound Center Services
  CIS has a consultative and professional approach in program design and management of your telemarketing outbound call center campaign. Our aim is to turn each outbound telemarketing contact into sales and results. We select, assign, train, supervise and monitor top-performing outbound call center agents. Ask us to customize scripts for different market segments using appeals that will get results.

1. Customized scripting
2. Appointment setting
3. List acquisition, scrubbing and testing
4. Live-agent outbound or outbound IVR
5. Multi-language capability
6. Customer surveys
7. Cross-selling/Up-selling
8. Warm transfer hot leads to sales reps
9. Optional high-productivity predictive dialing
10. Brochure/literature and product fulfillment
11. Live-agent or IVR outbound survey
12. Campaigns to target prospects or existing customers
13. Inbound response via phone, email and/or live chat

• Interactive Voice Response (IVR) Telemarketing (Automated telemarketing)
  Automated telemarketing, using interactive voice response (IVR) is an effective, inexpensive way to process large numbers of inbound telemarketing calls. Outbound telemarketing using IVR delivers offers quickly at low cost, generating inbound telemarketing leads and sales.

1. Customer profiling
2. Customer surveys
3. List and database development
4. Database verification
5. Lead qualification and management
6. Product marketing solutions
7. Seminar support Seminar support
8. Sales model refinement and support
9. Post-marketing efforts
10. Qualifying and education
11. Closing
12. Team selling
13. Closed-loop reporting
14. Live-agent or IVR outbound survey
15. Campaigns to target prospects or existing customers
16. Inbound response via phone, email and/or live chat

Market Research Outbound Center Services


CIS�s outbound call center Market Research service, managed by the CIS experts, enable you to find out precisely what buyers are seeking. Services are research-based and focus on competitive positioning.

1. Market research surveys
2. Streaming media and videoconferencing focus groups
3. Focus groups
4. Media testing theater
5. Database intelligence
6. Live-agent or IVR outbound survey campaigns to target prospects or existing customers
7. Inbound response via phone, email and/or live chat
8. Qualitative and Quantitative Research
9. Internal focus group recruiting

We have a flexibility to admit the changes demand by the clients. Our BPO (Call Center), KPO, telemarketing and Phone Answering outsourcing services will provide best outsourcing solutions for your requirements weather it's one-time or long term projects. Cyber Infrastructure continuously empowering innovative technologies and skilled manpower to provide you 100% of outsourcing services. For more information on CIS telemarketing services, please request a free quote.