Hyperautomation Strategy: From Fragmented Tasks to Intelligent Operations
Stop patching broken processes. It's time for a fundamental redesign.
We architect and implement end-to-end automation powered by RPA, AI agents, and intelligent
workflows to drive unprecedented efficiency and growth.
Trusted by Global Leaders and Innovators for Mission-Critical Transformation
Why CIS for Your Hyperautomation Journey?
We don't just implement tools; we engineer strategic outcomes. Our approach combines deep process expertise with AI-driven technology to deliver automation that thinks, adapts, and scales.
Strategic, Not Tool-Led
We start with your business goals, not a specific software. Our vendor-agnostic strategy ensures you get the right mix of technologies (RPA, AI, IDP, Process Mining) to solve your unique challenges and maximize ROI.
End-to-End Ownership
From initial process discovery and mining to building AI agents, deploying bots, and providing 24/7 managed support, we are your single partner for the entire automation lifecycle. No gaps, no hand-offs.
Enterprise-Grade Governance
With CMMI Level 5, SOC 2, and ISO 27001 certifications, we build security and compliance into the DNA of your automation. Our robust governance framework ensures your automated processes are secure, auditable, and resilient.
AI-Enabled Human Talent
Our 1000+ in-house experts are not just developers; they are AI-enabled problem solvers. We augment their skills with enterprise AI, ensuring faster delivery, smarter solutions, and continuous innovation for your projects.
Measurable Business Impact
We define success with clear KPIs from day one. Whether it's cost reduction, cycle time improvement, or error rate elimination, we build analytics and reporting into every solution to prove its value to your bottom line.
Rapid Value Realization
Our pre-built frameworks, solution accelerators, and agile POD model mean you don't wait months for results. We focus on delivering high-impact "quick wins" in weeks, building momentum and funding for your long-term vision.
Seamless System Integration
Automation is only as good as its connections. Our deep expertise in APIs, legacy systems, and enterprise platforms (SAP, Oracle, Salesforce) ensures your automated workflows operate seamlessly across your entire tech stack.
Future-Proof Architecture
We design your automation ecosystem for what's next. By building on scalable, modular, and AI-centric principles, we ensure your strategy can evolve to incorporate agentic AI, digital twins, and the next wave of autonomous technologies.
True Partnership Model
We succeed when you succeed. With a 95% client retention rate, we invest in long-term relationships. We offer flexible engagement models, transparent communication, and a commitment to becoming a true extension of your team.
Our Comprehensive Hyperautomation Services
We provide a full spectrum of services to guide you from initial concept to a fully scaled, intelligent automation ecosystem. We tailor our approach to your specific maturity level and business objectives.
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Hyperautomation Strategy & Roadmap
We collaborate with your stakeholders to build a pragmatic, value-driven roadmap that aligns automation initiatives with your core business objectives, ensuring buy-in and measurable success.
- Identify and prioritize high-impact automation opportunities.
- Develop a comprehensive business case and ROI analysis.
- Establish a Center of Excellence (CoE) framework for governance and scale.
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Process & Task Mining
Using advanced tools, we analyze your system logs and user interactions to create a data-backed, objective model of your actual business processes, uncovering hidden inefficiencies and prime automation candidates.
- Visualize end-to-end process flows with all variants and exceptions.
- Benchmark process performance against industry standards.
- Identify bottlenecks, rework loops, and non-compliant activities.
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Intelligent Document Processing (IDP)
Go beyond basic OCR. We deploy AI models to extract, classify, and validate data from any document type—structured or unstructured—turning your paper and PDF trails into actionable digital information.
- Automate invoice processing, claims management, and customer onboarding.
- Achieve over 95% data extraction accuracy with machine learning.
- Integrate extracted data directly into your ERP, CRM, or other core systems.
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Conversational AI & Chatbot Design
We design and build intelligent chatbots and voicebots that handle customer inquiries, support internal helpdesks, and guide users through complex processes, delivering instant, 24/7 service.
- Integrate with knowledge bases and backend systems for contextual responses.
- Utilize Natural Language Processing (NLP) for human-like interactions.
- Provide seamless escalation to human agents when required.
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Automation Feasibility & Tool Selection
We conduct a thorough analysis of your technical environment and process complexity to determine the optimal automation approach and technology stack, ensuring you invest wisely.
- Evaluate processes for RPA, API, and AI suitability.
- Provide unbiased recommendations on leading platforms (UiPath, Automation Anywhere, Power Automate).
- Define a clear architecture for a scalable and maintainable solution.
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Robotic Process Automation (RPA) Development
Our certified developers build robust, resilient software bots to automate your repetitive, rules-based tasks across any application, from legacy mainframes to modern SaaS platforms.
- Develop attended, unattended, and hybrid bot solutions.
- Implement comprehensive error handling and logging for reliability.
- Adhere to best practices for secure credential management and code modularity.
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AI Agent & Autonomous Workflow Development
We create sophisticated AI agents that can perform complex, multi-step processes, make decisions based on data, and interact with multiple systems to complete entire business functions autonomously.
- Build agents for functions like procurement, financial reconciliation, or IT support.
- Embed machine learning models for predictive decision-making.
- Design workflows that can self-heal and adapt to changing conditions.
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Intelligent Workflow Orchestration
We use platforms like Camunda, Appian, or custom solutions to orchestrate complex workflows that seamlessly combine human tasks, bot actions, AI decisions, and system APIs into a single, managed process.
- Gain end-to-end visibility and control over long-running business processes.
- Automate handoffs between teams and technologies.
- Implement business rules engines for dynamic process routing.
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Custom AI/ML Model Integration
We infuse your automated processes with intelligence by developing and integrating custom machine learning models for tasks like fraud detection, sentiment analysis, demand forecasting, or predictive maintenance.
- Deploy models via APIs for easy consumption by RPA bots and workflows.
- Implement MLOps practices for continuous model monitoring and retraining.
- Ensure ethical and responsible AI usage with explainability frameworks.
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API & System Integration Services
We ensure your automation has reliable, high-speed access to data by building and managing a robust integration layer, connecting your bots and workflows to any enterprise system, database, or third-party service.
- Develop custom APIs for legacy systems that lack them.
- Utilize iPaaS platforms for rapid, scalable integration.
- Ensure data consistency and security across all connected systems.
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Automation Analytics & ROI Dashboards
We build and deploy comprehensive dashboards that provide real-time insights into your automation program's performance, tracking bot efficiency, process cycle times, and financial impact.
- Visualize key metrics like processes automated, hours saved, and cost reduction.
- Monitor bot health and operational performance 24/7.
- Generate executive-level reports to demonstrate the business value of automation.
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24/7 Managed Support & Bot Monitoring
Our dedicated support teams monitor your digital workforce around the clock, proactively identifying and resolving issues to ensure maximum uptime and business continuity for your critical automated processes.
- Provide multi-tiered support (L1/L2/L3) for rapid issue resolution.
- Manage bot scheduling, scaling, and infrastructure.
- Perform regular health checks and preventative maintenance.
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Continuous Process Optimization
Hyperautomation is not a one-time project. We use ongoing process mining and performance analytics to continuously identify new opportunities for improvement and refinement within your automated workflows.
- Identify and address process deviations and performance degradation.
- Recommend enhancements and new automation features.
- Ensure your automation ecosystem evolves with your business needs.
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Change Management & User Adoption
We provide structured change management programs to ensure your employees understand, trust, and embrace new automated ways of working, maximizing adoption and benefit realization.
- Develop clear communication plans and training materials.
- Establish feedback channels to address employee concerns.
- Redefine roles and responsibilities to align with an automated workforce.
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Automation CoE (Center of Excellence) as a Service
Leverage our expertise to run your automation program. We provide the governance, standards, and strategic oversight needed to scale your initiatives effectively across the enterprise without you needing to build a large internal team.
- Manage the pipeline of automation ideas from submission to deployment.
- Enforce development standards and best practices.
- Oversee vendor management, licensing, and infrastructure.
Real-World Results, Delivered
We've helped organizations across industries transform their core operations. See how our strategic approach to hyperautomation drives tangible business outcomes.
Automating Procure-to-Pay for a Global Manufacturer
Client Overview: A leading automotive parts manufacturer with a complex global supply chain was struggling with a manual, paper-intensive procure-to-pay (P2P) process. This led to late payments, missed discounts, and a lack of visibility into spending.
The Problem: The process involved thousands of invoices per month in various formats (PDF, email, paper), requiring a large team for manual data entry, three-way matching against purchase orders and goods receipts, and exception handling. This resulted in an average invoice processing time of 28 days.
Key Challenges:
- High volume of unstructured and semi-structured invoices.
- Error-prone manual data entry and validation.
- Complex approval workflows varying by department and value.
- Lack of real-time visibility into invoice status and liabilities.
Our Solution:
We designed and implemented an end-to-end hyperautomation solution that orchestrated multiple technologies:
- Intelligent Document Processing (IDP): An AI model was trained to extract and validate data from any invoice format with 98% accuracy.
- RPA Bots: Deployed to perform the three-way matching in their SAP ERP system and handle standard approvals.
- Workflow Orchestration: A central workflow engine managed the entire process, routing exceptions to the correct human approvers via a task queue.
- Analytics Dashboard: A Power BI dashboard provided real-time visibility into the P2P cycle, highlighting bottlenecks and performance KPIs.
Quantifiable Outcomes
Accelerating Mortgage Application Processing for a Regional Bank
Client Overview: A mid-sized bank aimed to compete with larger institutions by improving its customer experience. Their mortgage application process was a major bottleneck, taking an average of 45 days from application to close, leading to high abandonment rates.
The Problem: The process required loan officers to manually collect and verify dozens of documents (pay stubs, tax returns, bank statements), enter data into multiple systems, and coordinate with underwriters and appraisers. Each step was a potential point of delay and human error.
Key Challenges:
- High document volume with significant variation.
- Compliance risks from manual data handling (KYC, AML).
- Poor communication and coordination between departments.
- Inability to provide customers with real-time status updates.
Our Solution:
We developed an intelligent workflow solution to automate and orchestrate the entire mortgage journey:
- Customer Portal & IDP: A secure portal allowed applicants to upload documents, where our IDP solution automatically extracted and classified the required data.
- AI-Powered Validation: An AI agent performed initial validation checks, flagging missing information or inconsistencies for immediate follow-up.
- RPA & API Integration: Bots and APIs worked in tandem to populate the Loan Origination System (LOS), run credit checks, and order appraisals.
- Orchestration Engine: A central workflow managed tasks for loan officers and underwriters, ensuring smooth handoffs and providing a single source of truth for application status.
Quantifiable Outcomes
Streamlining Patient Onboarding for a Healthcare Network
Client Overview: A large hospital network with multiple facilities faced challenges with a slow, fragmented, and error-prone patient onboarding process. This negatively impacted patient experience from the very first interaction and caused downstream issues with billing and records management.
The Problem: Onboarding required manual transcription of patient information from paper forms and insurance cards into the Electronic Health Record (EHR) system. Verifying insurance eligibility was a separate, time-consuming manual task. The entire process was inefficient and frustrating for both staff and patients.
Key Challenges:
- High risk of data entry errors in critical patient information.
- Lengthy patient wait times at registration.
- Delayed insurance verification leading to claim denials.
- Compliance with HIPAA regulations for data handling.
Our Solution:
We delivered a HIPAA-compliant hyperautomation solution to create a seamless digital onboarding experience:
- Mobile Pre-Registration: Patients could complete forms and upload images of their ID and insurance cards from their phone before their appointment.
- Intelligent Document Processing (IDP): Our IDP solution extracted all relevant data from the uploaded images, ensuring high accuracy.
- RPA for Eligibility Checks: An unattended bot automatically logged into multiple insurer portals to perform real-time eligibility and benefits verification.
- Secure EHR Integration: The verified patient data was securely and automatically populated into the correct fields in their Cerner EHR system via HL7 integration.
Quantifiable Outcomes
Our Technology Ecosystem
We are experts in the leading platforms and technologies that power modern hyperautomation, ensuring we can build the best-fit solution for your specific environment and needs.
Frequently Asked Questions
Clear answers to common questions about embarking on a hyperautomation journey.
Robotic Process Automation (RPA) is a core component of hyperautomation, focused on automating repetitive, rules-based tasks by mimicking human actions on a user interface. Hyperautomation is a broader, strategic approach. It combines RPA with other advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), Process Mining, and Intelligent Document Processing (IDP) to automate more complex, end-to-end business processes that require decision-making and intelligence.
The time to ROI varies depending on the process complexity, but our approach is designed for rapid value realization. We focus on identifying "quick wins"—high-impact, lower-complexity processes—that can often be automated in 4-8 weeks. This allows you to see a tangible return (e.g., hours saved, cost reduction) within the first quarter, which helps build momentum and secure funding for larger, more transformative initiatives.
Security is paramount in our methodology. As a SOC 2 and ISO 27001 certified company, we adhere to the strictest security protocols. This includes using secure credential vaults to manage bot logins, implementing role-based access control (RBAC), ensuring all data in transit and at rest is encrypted, and conducting rigorous security testing. Our governance framework ensures every automated process is fully auditable and compliant with your industry's regulations.
Not necessarily. We offer flexible models to suit your needs. We can build and transfer the automation to your team with comprehensive training. Alternatively, many clients opt for our "Automation CoE as a Service" or 24/7 Managed Support models. In this case, our expert team manages, monitors, and maintains your digital workforce, allowing you to reap the benefits of automation without the overhead of building a large internal team.
This is a critical consideration where our enterprise-grade approach shines. We build resilient and modular automation. Instead of brittle screen-scraping, we prioritize using stable APIs wherever possible. We also implement robust error handling and notification systems. As part of our managed services, we proactively monitor for changes and perform the necessary updates to the bots and workflows to ensure they continue to run smoothly, minimizing business disruption.
Getting started is simple. The first step is a complimentary discovery workshop with our automation strategists. In this session, we'll seek to understand your business objectives and key operational challenges. From there, we typically propose a small, focused Process Mining or Opportunity Assessment engagement. This data-driven exercise allows us to identify and prioritize the best starting points for automation and build a clear, compelling business case for your first project.
Ready to Build Your Autonomous Enterprise?
Stop letting manual processes dictate your pace of growth. Let's design an intelligent automation strategy that unlocks new levels of efficiency, agility, and competitive advantage for your business.
Schedule Your Free Strategy Session