AI-Enabled Public Sector & Education Platforms: Modernize Services, Empower Communities
Build secure, scalable, and citizen-centric GovTech and EdTech solutions that deliver measurable outcomes. From legacy systems to future-ready digital ecosystems.
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Why Partner With CIS
Your Trusted Partner in Public Sector Digital Transformation
Deep Domain Expertise
We're not just technologists; we're GovTech and EdTech specialists. We understand the unique operational challenges, regulatory landscapes (FISMA, FERPA, WCAG), and user expectations of the public and education sectors.
Proven Process Maturity
With a CMMI Level 5 appraisal, our delivery process is optimized for predictability, quality, and risk mitigation. We ensure your large-scale projects are delivered on time, within budget, and to the highest standards.
Uncompromising Security
Security is at the core of everything we build. As an ISO 27001 and SOC 2 certified company, we implement robust security controls and compliance frameworks to protect sensitive citizen and student data.
AI-First Approach
We go beyond basic digitization. Our solutions leverage AI and machine learning to automate processes, derive actionable insights from data, and deliver personalized experiences for citizens and students.
Legacy Modernization Specialists
We excel at untangling complex legacy systems. Our phased approach minimizes disruption, reduces technical debt, and builds a modern, agile foundation for future innovation without requiring a risky "rip and replace."
Full-Cycle Partnership
From initial strategy and roadmap development to implementation, cloud management, and 24/7 support, we provide an end-to-end partnership to ensure the long-term success and evolution of your platform.
100% In-House Experts
We never outsource our core work. Your project is handled by our dedicated, on-roll team of vetted architects, engineers, and project managers, ensuring seamless communication, accountability, and quality control.
Transparent Engagement
We believe in complete transparency. You get clear, predictable pricing, regular progress reports, and direct access to the team. Our agile POD model ensures you are involved and informed at every stage of the project.
Future-Proof Architecture
We build platforms designed to evolve. Using microservices, APIs, and cloud-native principles, we create flexible, scalable ecosystems that can easily adapt to new technologies and changing constituent needs.
Our Platform Development Services
End-to-End Solutions for Government and Education
We offer a comprehensive suite of services to design, build, and manage high-impact digital platforms that serve your communities and institutions effectively.
- Citizen Service & Engagement Portals
- Digital Campus & Student Information Systems (SIS)
- Government ERP & Administrative Modernization
- AI-Powered Analytics
- Mobile Solutions
Citizen Service & Engagement Portals
We build intuitive, accessible, and mobile-first portals that provide a single point of access for all citizen services. From paying taxes and applying for permits to accessing public information, we create seamless experiences that build trust and increase engagement.
- Unified Service Delivery: Consolidate hundreds of services into one user-friendly interface.
- Personalized Dashboards: Provide citizens with tailored information and service status updates.
- WCAG AA Compliance: Ensure your platform is accessible to all users, regardless of ability.
Digital Campus & Student Information Systems (SIS)
Create a connected and engaging digital environment for your students, faculty, and staff. We develop and integrate modern SIS, LMS, and student service platforms that cover the entire student lifecycle, from admissions and registration to graduation and alumni relations.
- 360-Degree Student View: Unify academic, financial, and engagement data for holistic student support.
- Self-Service Functionality: Empower students and faculty with intuitive tools for course registration, grade management, and communication.
- Seamless Integrations: Connect with your existing LMS, financial aid systems, and other campus technologies.
Government ERP & Administrative Modernization
Transform your core administrative functions with a modern, integrated ERP solution. We replace outdated, siloed systems for finance, HR, procurement, and asset management with cloud-based platforms that improve efficiency, transparency, and data-driven decision-making.
- Automated Workflows: Digitize and automate manual processes to reduce costs and improve accuracy.
- Real-Time Reporting: Gain instant visibility into financial health and operational performance.
- Enhanced Compliance: Simplify auditing and ensure adherence to public sector financial regulations.
AI-Powered Analytics for Public Policy & Student Success
Turn your vast data reserves into your most valuable asset. We implement advanced analytics and AI models to help you identify trends, predict outcomes, and make smarter decisions. Forecast service demand, identify at-risk students, or optimize resource allocation with powerful data insights.
- Predictive Analytics: Proactively address challenges before they become critical issues.
- Data Visualization Dashboards: Make complex data understandable and actionable for policymakers and administrators.
- Ethical AI Governance: Ensure your use of AI is fair, transparent, and compliant with privacy regulations.
Mobile Solutions for Field Workers & Students
Empower your workforce and constituents with secure, powerful mobile applications. We develop native and cross-platform apps for field inspectors, social workers, campus security, and students, providing on-the-go access to critical information and services.
- Offline Functionality: Ensure productivity even in areas with limited connectivity.
- Secure Data Access: Provide access to sensitive information with robust authentication and encryption.
- Push Notifications & Alerts: Deliver timely information and emergency communications directly to users.
- Secure Cloud Migration
- Legacy System Modernization & Integration
- Intelligent Automation (RPA/IPA)
- Open Data & API Management Platforms
- Digital Identity & Access Management (IAM)
Secure Cloud Migration & GovCloud/EdCloud Solutions
Move your infrastructure and applications to the cloud with confidence. We specialize in migrating public sector and education workloads to secure, compliant cloud environments like AWS GovCloud and Azure Government, ensuring scalability, resilience, and cost-efficiency.
- Compliance-Ready Infrastructure: Meet FedRAMP, FISMA, and other government-specific security standards.
- FinOps & Cost Optimization: Manage and optimize your cloud spend for maximum value.
- Disaster Recovery & Business Continuity: Build resilient systems that ensure service availability.
Legacy System Modernization & Integration
Unlock the value trapped in your aging systems. We use a strategic, low-risk approach to modernize legacy applications, refactoring them for the cloud, wrapping them in APIs, or migrating them to modern platforms while ensuring seamless integration with your existing IT ecosystem.
- API-Led Integration: Break down data silos by connecting legacy systems to modern applications.
- Microservices Architecture: Decompose monolithic applications into flexible, independently deployable services.
- Reduced Technical Debt: Lower maintenance costs and improve system agility.
Intelligent Automation (RPA/IPA) for Back-Office Processes
Automate repetitive, manual tasks to free up your staff for higher-value work. We implement Robotic Process Automation (RPA) and Intelligent Process Automation (IPA) to streamline back-office functions like data entry, document processing, and compliance reporting.
- Increased Efficiency: Process transactions 24/7 with digital workers that are faster and more accurate than humans.
- Improved Data Quality: Eliminate human error from data-intensive processes.
- Rapid ROI: Achieve significant cost savings and productivity gains in months, not years.
Open Data & API Management Platforms
Foster innovation and transparency by securely sharing your data. We help you develop open data portals and API management platforms that allow third-party developers, researchers, and other agencies to access and build upon your public data assets.
- Secure API Gateway: Control access, monitor usage, and protect your backend systems.
- Developer Portals: Provide clear documentation and tools to encourage API adoption.
- Data Anonymization: Share valuable data while protecting individual privacy.
Digital Identity & Access Management (IAM)
Provide secure and convenient access to digital services for citizens, students, and employees. We implement modern IAM solutions, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA), to enhance security and improve user experience.
- Single Sign-On (SSO): Allow users to access multiple applications with a single set of credentials.
- Identity Federation: Enable secure access across different agencies or institutions.
- Zero Trust Architecture: Implement a modern security model that verifies every access request.
- Compliance & Security as a Service
- Smart City & IoT Platforms
- Virtual & Augmented Reality
- Blockchain for Secure Records
- Platform Engineering & DevSecOps
Compliance & Security as a Service
Stay ahead of evolving regulations and threats. We offer ongoing services to manage your compliance posture and security operations, including continuous monitoring, vulnerability management, and accessibility (WCAG) audits and remediation.
- Continuous Compliance Monitoring: Automate checks against standards like NIST, FISMA, and FERPA.
- Managed Security Operations (SOC): Get 24/7 threat detection and response from our security experts.
- Accessibility Audits: Ensure your digital services remain compliant with WCAG standards.
Smart City & IoT Platforms
Leverage the Internet of Things (IoT) to create more efficient, sustainable, and responsive public services. We build platforms to collect and analyze data from sensors and connected devices for applications like smart traffic management, waste management, and public safety.
- Real-Time Data Ingestion: Process and analyze data from millions of IoT devices.
- Digital Twin Technology: Create virtual models of physical assets for simulation and optimization.
- Predictive Maintenance: Use sensor data to predict infrastructure failures before they happen.
Virtual & Augmented Reality for Training & Education
Create immersive learning and training experiences. We develop AR/VR applications for a range of use cases, from virtual science labs and historical simulations for students to complex procedural training for first responders and public works employees.
- Safe & Realistic Training: Simulate hazardous scenarios without real-world risk.
- Engaging Learning Content: Bring abstract concepts to life with interactive 3D models.
- Remote Collaboration: Enable hands-on learning and training for remote participants.
Blockchain for Secure Records & Credentials
Enhance trust and security for critical records management. We explore and implement blockchain solutions for use cases like issuing tamper-proof academic credentials, securing land titles, and creating transparent supply chains for government procurement.
- Verifiable Credentials: Allow students and citizens to own and share their digital records securely.
- Immutable Audit Trails: Create a permanent, unchangeable record of transactions.
- Decentralized Identity: Reduce reliance on centralized databases for identity verification.
Platform Engineering & DevSecOps for Public Sector
Accelerate your development lifecycle while improving security and reliability. We establish modern platform engineering and DevSecOps practices, creating internal developer platforms (IDPs) and automated CI/CD pipelines tailored to the needs of government and education.
- Automated Security Scanning: Integrate security checks directly into the development pipeline.
- Infrastructure as Code (IaC): Manage your cloud infrastructure with version-controlled, repeatable code.
- Increased Developer Productivity: Empower your teams to build and deploy new services faster and more securely.
Success Stories
Proven Impact in the Public Sphere
Modernizing Commercial Vehicle Permitting for a State Department of Transportation
Industry: Government, Transportation
Client Overview: A large State Department of Transportation (DOT) was struggling with an outdated, paper-based system for issuing overweight and oversize commercial vehicle permits. The manual process was slow, error-prone, and frustrating for both trucking companies and agency staff, leading to delays and lost revenue.
"CIS transformed our operations. What used to take days of paperwork now takes minutes online. Their understanding of public sector needs and their technical execution were flawless." - Patrick Brooks, Director of IT, State DOT
The Problem
The legacy system required faxes and phone calls, leading to long processing times, inconsistent fee calculations, and a lack of real-time visibility into permit status. This inefficiency was a major burden on the state's logistics and supply chain infrastructure.
Key Challenges:
- Integrating with legacy mainframe systems for vehicle and carrier data.
- Automating complex routing rules and bridge-weight calculations.
- Ensuring high availability and security for a critical state system.
- Providing a simple, mobile-friendly interface for truck drivers and dispatchers.
Our Solution:
CIS designed and developed a cloud-native, web-based permitting portal on AWS GovCloud. The solution featured:
- An intelligent, map-based interface for route planning and validation.
- An automated rules engine for instant fee calculation and permit approval.
- Secure API integrations with the state's payment gateway and legacy systems.
- A mobile-responsive design allowing drivers to apply for and display permits on their devices.
Creating a Unified Digital Campus for a Major Public University
Industry: Higher Education
Client Overview: A university with over 30,000 students had a fragmented digital ecosystem. Student data was siloed across dozens of separate systems for admissions, registration, learning management (LMS), and student services, leading to a disconnected and confusing experience for students and a lack of actionable insights for administrators.
"The Digital Campus platform has been a game-changer. For the first time, we have a holistic view of our students, allowing us to provide proactive support. CIS was a true partner in realizing our vision." - Dr. Ava Harrington, Chief Information Officer, State University
The Problem
Students had to navigate multiple logins and inconsistent interfaces to manage their academic life. Administrators couldn't easily access unified data to identify at-risk students or analyze enrollment trends, hindering student success initiatives.
Key Challenges:
- Integrating over 15 different legacy and third-party systems.
- Ensuring FERPA compliance and robust data security.
- Developing a personalized experience for a diverse student body.
- Migrating decades of historical student data without disruption.
Our Solution:
We architected a "Digital Campus" platform using a microservices-based approach, creating a central data hub and a unified student-facing portal. The solution included:
- A single sign-on (SSO) portal providing access to all university applications.
- A personalized student dashboard with course schedules, grades, and targeted announcements.
- An administrative analytics dashboard with predictive models to identify students needing intervention.
- An API gateway that exposed unified data for other campus applications to consume securely.
Launching an AI-Powered 311 Service for a Mid-Sized City
Industry: Government, Municipal Services
Client Overview: A growing city was facing increasing call volumes to its 311 non-emergency service center. Limited staff and budget made it difficult to maintain service levels, leading to long wait times and declining citizen satisfaction. They needed a way to provide 24/7 service and handle common requests more efficiently.
"The AI chatbot handles thousands of routine inquiries a month, freeing our human agents to focus on complex cases. It's made our services more accessible and our operations more efficient. CIS delivered beyond our expectations." - Marcus Prince, City Manager
The Problem
The majority of 311 calls were for simple, repetitive requests like reporting potholes, checking trash pickup schedules, or asking about park hours. These calls were overwhelming the call center and preventing agents from addressing more complex citizen issues.
Key Challenges:
- Understanding and responding to a wide variety of natural language queries from citizens.
- Integrating with the city's existing work order management system.
- Providing multilingual support for the city's diverse population.
- Ensuring the service was accessible via web and mobile channels.
Our Solution:
We developed and trained a conversational AI chatbot and integrated it into the city's website and a new 311 mobile app. The solution provided:
- A Natural Language Processing (NLP) engine capable of understanding and categorizing citizen requests.
- Automated workflows that could answer common questions instantly from a knowledge base.
- Seamless integration with the backend CRM to create service tickets for issues like graffiti or broken streetlights.
- A smooth handoff to a live agent for complex or sensitive inquiries.
Our Delivery Framework
A Disciplined Approach to Mission-Critical Projects
1. Discovery & Roadmap
We begin with a deep dive into your goals, challenges, and existing systems. We conduct stakeholder workshops and technical assessments to create a detailed project roadmap and architecture blueprint.
2. Agile Development Sprints
Working in two-week sprints, our dedicated PODs deliver functional software increments. This iterative process allows for continuous feedback, flexibility, and ensures the project stays aligned with your evolving needs.
3. DevSecOps & Delivery
We build automated CI/CD pipelines with integrated security checks. This enables us to deploy new features rapidly and reliably while maintaining the highest levels of security and quality assurance.
4. Launch & Improvement
Our partnership doesn't end at launch. We provide comprehensive support, monitor platform performance, and work with you to plan future enhancements, ensuring your platform continues to deliver value long-term.
Technologies We Master
The Building Blocks of Modern Public Platforms
What Our Clients Say
Trusted by Public Servants and Educators
"CIS delivered a complex student information system modernization on schedule and under budget. Their CMMI Level 5 process made all the difference. They are a reliable and highly competent partner."
"The citizen portal they built for us is a model of accessibility and user-friendliness. Citizen satisfaction has skyrocketed, and our team can now focus on high-value services instead of routine inquiries."
"Migrating our critical financial systems to GovCloud was a daunting task. The CIS team's expertise in both cloud architecture and public sector compliance was exceptional. The transition was seamless."
"Their AI and analytics solution gave us unprecedented insight into our public health programs. We can now allocate resources more effectively and measure our impact in real-time. A truly transformative project."
"We needed a partner who understood the unique security requirements of law enforcement data. CIS's DevSecOps approach and deep knowledge of CJIS standards gave us complete confidence."
"The mobile app for our field inspectors has revolutionized how we work. Data is captured accurately in the field, reports are generated automatically, and we've cut administrative overhead by over 30%."
Frequently Asked Questions
Answering Your Key Questions
Security and compliance are foundational to our process. We are ISO 27001 and SOC 2 certified, and our teams are experts in frameworks like NIST, FISMA, FedRAMP, FERPA, and HIPAA. We build security into the development lifecycle (DevSecOps), conduct rigorous penetration testing, and architect solutions on compliant cloud platforms like AWS GovCloud and Azure Government to ensure your data is protected at every layer.
We understand public sector budget constraints. Our CMMI Level 5 maturity and agile methodology are key to financial predictability. We start with a detailed discovery phase to provide a clear scope and estimate. By delivering in iterative sprints, we provide continuous value and maintain transparency on progress and budget burn. This approach avoids "big bang" failures and ensures there are no surprises.
Absolutely. Legacy modernization and integration are core strengths. We rarely recommend a full "rip and replace." Instead, we use an API-led strategy to securely connect your new platform with existing systems of record, whether they are mainframes, on-premise databases, or third-party applications. This preserves your existing investments while unlocking data and enabling modern functionality.
Our engagement begins with a no-cost consultation to understand your high-level needs. This is followed by a formal Discovery & Roadmap phase, a fixed-scope engagement where we produce a detailed architectural plan, user stories, and a project timeline. Once the plan is approved, we assemble a dedicated Project POD (Product-Oriented Delivery) team that works in agile sprints, with regular demos and stakeholder check-ins, all the way through to launch and post-launch support.
User experience (UX) is paramount. Our process includes user research, persona development, and usability testing with representative groups of citizens or students. We design for simplicity and clarity, and strictly adhere to WCAG 2.1 AA accessibility standards to ensure that everyone, regardless of ability or technical skill, can use the platform effectively.
Ready to Build the Future of Public Service and Education?
Let's discuss how our expertise in building secure, scalable, and AI-enabled platforms can help you achieve your mission. Schedule a free, no-obligation consultation with our GovTech and EdTech specialists today.
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