Stop wrestling with siloed departments and manual processes. We build intelligent, unified workflows on ServiceNow that slash costs, boost productivity, and deliver exceptional service experiences.
Request a Free ConsultationTrusted by Global Leaders & Innovators
Are your enterprise workflows holding you back? If you're battling inefficient ticket handling, clunky employee onboarding, or disconnected customer service, you're not alone. Many organizations struggle to extract the full value from their ServiceNow investment, leaving it as just another IT tool. At CIS, we transform ServiceNow into the strategic automation engine of your entire enterprise. We don't just implement modules; we architect and build intelligent, AI-enabled workflows across ITSM, ITOM, CSM, and HR. Our certified experts connect your people, processes, and systems, eliminating bottlenecks and unlocking the productivity and ROI you were promised.
We deliver more than just technology. We deliver certainty, security, and strategic outcomes that accelerate your business transformation.
We embed AI and machine learning directly into your workflows for predictive intelligence, automated categorization, and personalized experiences, moving you beyond simple automation to intelligent, self-optimizing processes.
Our 100% in-house, full-time employees hold top-tier ServiceNow certifications (CSA, CAD, CIS). You get elite talent with a free-replacement guarantee, without the risk and overhead of hiring.
Our delivery is governed by the highest appraisal for process maturity, ensuring predictable, high-quality outcomes, transparent communication, and on-time, on-budget project delivery.
Our expertise extends to integrating ServiceNow with critical enterprise systems like SAP, Salesforce, Oracle, and cloud platforms like AWS and Azure, creating a truly unified operational backbone.
We go beyond standard ITSM. Our expertise spans ITOM, CSM, HRSD, and building powerful custom applications on the App Engine to solve unique business challenges.
As a SOC 2 and ISO 27001 certified partner, we build security into every workflow. We ensure your platform and data are always secure and compliant, especially in regulated industries.
Since 2003, we've helped global enterprises solve complex challenges. We bring decades of business acumen to every project, ensuring solutions align with your strategic goals.
We offer a range of models, from dedicated PODs to fixed-scope projects, designed to fit your needs and budget. Our focus is always on delivering measurable business outcomes.
We implement AI solutions with a robust governance framework based on NIST and OECD principles, ensuring ethical, secure, and transparent use of AI that builds trust and mitigates risk.
We provide end-to-end services to help you strategize, implement, and optimize the entire ServiceNow platform, transforming it into the central nervous system of your enterprise operations.
We overhaul your IT support processes to be proactive, efficient, and user-friendly. By implementing ITSM best practices and intelligent automation, we help you resolve issues faster, reduce downtime, and improve IT staff productivity.
Gain complete visibility and control over your entire IT infrastructure, from on-premise data centers to multi-cloud environments. We turn reactive monitoring into proactive, AI-driven operations (AIOps).
Unify your customer service operations to deliver fast, proactive, and personalized support. We connect your teams, workflows, and knowledge bases to resolve customer issues at the source.
Create exceptional employee experiences from hire to retire. We automate and streamline HR processes, giving your employees consumer-grade self-service and freeing your HR team for more strategic work.
Extend the power of ServiceNow beyond IT and build custom business applications fast. Our certified developers use the low-code App Engine to create powerful, workflow-driven apps for any department.
Our expertise covers the entire ServiceNow ecosystem to provide a holistic solution for your enterprise.
Don't just take our word for it. See how we've delivered measurable results for leading enterprises across industries.
A Fortune 500 logistics company was overwhelmed by disconnected alerts, leading to costly downtime. We implemented an AIOps-driven ITOM solution, creating a single pane of glass over their complex infrastructure.
"CIS transformed our reactive IT operations into a proactive, predictive powerhouse. We now identify and fix critical issues before they impact our shipping and delivery operations."
A high-growth B2B SaaS company's internal team was swamped, hindering operational scaling. Our dedicated App Engine POD rapidly developed and deployed three critical business applications.
"The CIS dedicated POD was the best investment we've made in our platform. They functioned as a seamless extension of our own team, but with a level of speed and expertise we couldn't have hired for."
A large healthcare provider's manual onboarding process was slow and frustrating. We implemented ServiceNow HRSD to create a seamless, automated experience for new hires across all departments.
"CIS's expertise in both ServiceNow HRSD and the healthcare industry was invaluable. The new automated onboarding workflow is seamless and has received rave reviews from our new hires."
We combine agile flexibility with enterprise-grade governance to ensure your project is a success. Our transparent, four-step process keeps you in control and focused on business value at every stage.
We immerse ourselves in your business to understand your processes, pain points, and goals, creating a strategic roadmap that prioritizes high-impact initiatives.
Our architects design a scalable and maintainable solution, creating detailed workflow diagrams, data models, and integration plans for a robust foundation.
Working in agile sprints, our certified developers bring the design to life, providing regular demos for continuous feedback and perfect alignment.
We manage the entire deployment, from UAT to go-live, and provide post-launch support and optimization to ensure long-term value and success.
We ensure ServiceNow works as a seamless part of your enterprise architecture.
Real feedback from leaders who have partnered with CIS to transform their ServiceNow platform.
VP of IT Operations, Logistics Leader
ServiceNow Platform Owner, InnovateCo
Director of HR Operations, GlobalMed Devices
Head of Customer Support, Retail Giant
CIO, National Insurance Carrier
IT Manager, Mid-Market Manufacturing
Choosing the right partner is critical. See how our model provides superior value, security, and outcomes.
| Feature | CIS AI-Enabled POD | Internal Team Only | Freelancers / Body Shop |
|---|---|---|---|
| Certified Expertise | (Guaranteed CSA, CAD, CIS) | (Varies, hard to hire) | (Often unverified) |
| Process Maturity | (CMMI Level 5) | (Often informal) | (No process) |
| AI & Automation Focus | (Core to our delivery) | (Limited by internal skills) | (Execution only) |
| Scalability & Speed | (Scale team up/down in days) | (Slow hiring process) | (Unreliable) |
| Accountability | (Single point of contact) | (Multiple stakeholders) | (Individual contracts) |
| Security & Compliance | (SOC 2, ISO 27001) | (Depends on internal policy) | (High risk) |
| Cost | Predictable & Outcome-Based | High (Salaries + Benefits) | Low (But high hidden costs) |
Stop letting manual processes and departmental silos dictate your company's efficiency. Let's build a roadmap to unlock the full potential of your ServiceNow investment. Schedule a free, no-obligation consultation with our ServiceNow experts today.
Request Your Free ConsultationClear, straightforward answers to your most common questions about our ServiceNow services.
Our team holds a wide range of official ServiceNow certifications, including Certified System Administrator (CSA), Certified Application Developer (CAD), and multiple Certified Implementation Specialist (CIS) credentials across ITSM, ITOM, CSM, HRSD, and Discovery.
The timeline varies based on complexity. A standard ITSM implementation can take 8-12 weeks. A multi-module project involving custom integrations could take 6 months or more. We provide a detailed project plan with clear timelines during our initial assessment.
Yes. Our integration specialists are experts in using REST, SOAP, and the ServiceNow IntegrationHub to connect with a wide variety of systems, including custom-built and legacy applications. We'll work with your team to define the necessary API endpoints and data mappings.
We follow a structured 4-step data migration process: 1) Data assessment and cleansing in the source system, 2) Mapping data fields to the ServiceNow schema, 3) Performing a trial migration to a sub-production instance for validation, and 4) Executing the final production migration during a planned cutover window to minimize business disruption.
We use an agile Scrum methodology. You will be assigned a dedicated Project Manager who will serve as your single point of contact. We conduct daily stand-ups, bi-weekly sprint reviews and demos, and provide you with access to our project management tool for full transparency on progress and backlogs.
Absolutely. As part of our standard agreement, all intellectual property and code developed specifically for you are transferred to you upon final payment for the project. You own what we build for you.