Stop Guessing. Start Seeing. AI-Powered Process Mining & Operational Intelligence.
We turn your enterprise data into a live, interactive X-ray of your operations. Revealing the hidden bottlenecks, compliance risks, and automation opportunities that are costing you millions.
Discover Your Hidden InefficienciesTrusted by global leaders to drive operational excellence
Why CIS for Process Intelligence?
We move beyond simple process mapping to deliver a full-lifecycle partnership focused on tangible business outcomes and sustainable operational transformation.
AI-Augmented Insights
Our AI and machine learning models go beyond basic discovery to provide predictive analytics and prescriptive recommendations, helping you fix problems before they impact your business.
Platform Agnostic Expertise
We are experts in leading platforms like Celonis and Signavio, but our solutions are tailored to your environment. We integrate seamlessly with your existing SAP, Oracle, Salesforce, and custom systems.
Relentless Focus on ROI
Every insight is tied to a measurable business outcome. We help you quantify the financial impact of inefficiencies and prioritize changes that deliver the highest return on investment.
Full-Lifecycle Partnership
Our engagement doesn't end with a report. We guide you from initial discovery and analysis through to implementing intelligent automation (RPA/IPA) and continuous process monitoring.
Enterprise-Grade Security
With CMMI Level 5, SOC 2, and ISO 27001 certifications, we adhere to the highest standards of data security and governance, giving you complete peace of mind.
Global Team of Experts
Leverage our 1000+ in-house data scientists, process analysts, and automation engineers who bring deep domain expertise from projects across 100+ countries.
Rapid Time-to-Value
Our proven methodology and pre-built connectors accelerate data extraction and analysis, delivering actionable insights and a clear path forward in weeks, not months.
Predictive Intelligence
We don't just show you what went wrong; our AI models help you anticipate future bottlenecks, compliance risks, and resource constraints, enabling proactive management.
Transparent Engagement
We believe in true partnership. You get clear, upfront pricing, defined deliverables, and a collaborative approach that builds your internal capabilities for long-term success.
Our Comprehensive Process Mining Services
We offer an end-to-end suite of services to help you build a culture of continuous improvement, powered by data and intelligence.
Process Discovery & Visualization
Gain an unbiased, 100% accurate view of your as-is processes. We automatically reconstruct your workflows from system data, revealing the "happy path" and all its costly variations.
- Eliminate manual process mapping workshops.
- Identify shadow processes and unauthorized workarounds.
- Create a single source of truth for all stakeholders.
Conformance Checking & Deviation Analysis
Compare your actual process execution against your designed, ideal model. We pinpoint every non-compliant step, policy violation, or SLA breach in real-time.
- Automate internal audit and compliance checks.
- Reduce risks of fines and penalties.
- Enforce standardization and best practices.
AI-Powered Root Cause Analysis
Move beyond identifying symptoms to understanding the core drivers of inefficiency. Our AI analyzes millions of data points to find the root causes of delays, rework, and deviations.
- Pinpoint specific teams, vendors, or regions causing issues.
- Understand the "why" behind process problems.
- Make targeted improvements for maximum impact.
Performance & KPI Benchmarking
Objectively measure and compare process performance across different business units, regions, or time periods. Set realistic targets based on data, not assumptions.
- Identify top performers and replicate their success.
- Track the impact of improvement initiatives over time.
- Foster a culture of data-driven performance management.
Intelligent Automation (RPA/IPA) Opportunity Identification
Use data to determine the best candidates for automation. We identify high-volume, repetitive tasks and quantify the potential ROI for RPA and AI-driven automation.
- Avoid automating inefficient or broken processes.
- Build a data-backed business case for automation investments.
- Maximize the success and scalability of your automation program.
Digital Twin of the Organization (DTO) Simulation
Test the impact of potential changes in a risk-free virtual environment. Simulate "what-if" scenarios like adding resources, changing policies, or implementing new tech before you invest.
- De-risk major transformation projects.
- Optimize resource allocation and capacity planning.
- Validate improvement ideas before implementation.
Working Capital Optimization (P2P, O2C)
Analyze your end-to-end Procure-to-Pay and Order-to-Cash processes to unlock millions in trapped working capital. We identify causes of late payments, missed discounts, and billing errors.
- Improve Days Sales Outstanding (DSO) and Days Payable Outstanding (DPO).
- Increase capture of early payment discounts.
- Reduce revenue leakage from billing discrepancies.
Customer Journey Mapping & Optimization
Connect your process data with customer interaction data to understand and improve the end-to-end customer experience. Identify friction points that lead to churn and dissatisfaction.
- Reduce customer effort and improve CSAT/NPS scores.
- Optimize onboarding, support, and fulfillment processes.
- Link operational performance directly to customer outcomes.
Real-Time Operational Intelligence Dashboards
Equip your operational teams with live, interactive dashboards that monitor process health and KPIs. Move from reactive problem-solving to proactive, in-the-moment management.
- Empower front-line managers with actionable data.
- Track process performance against targets in real time.
- Enable faster, more informed operational decisions.
Predictive Process Monitoring & Alerting
Leverage AI to predict future process outcomes. Our systems can forecast potential SLA breaches or compliance issues and trigger intelligent alerts for proactive intervention.
- Prevent problems before they impact customers or financials.
- Focus your team's attention on the most critical cases.
- Transition from firefighting to a state of operational control.
ESG & Sustainability Process Compliance
Monitor and report on your Environmental, Social, and Governance initiatives with data-driven proof. Ensure your supply chain and operational processes adhere to sustainability standards.
- Automate ESG reporting and data collection.
- Identify and mitigate sustainability risks in your value chain.
- Provide transparent, auditable proof of compliance.
Internal Audit & Risk Management Automation
Transform your audit function from sample-based checks to 100% population testing. Continuously monitor controls and automatically flag high-risk transactions and deviations.
- Increase audit coverage and effectiveness.
- Reduce the cost and manual effort of internal audits.
- Provide objective, data-driven evidence for risk assessments.
Celonis & Signavio Implementation & Support
As experts in the leading process intelligence platforms, we provide end-to-end services from implementation and configuration to ongoing managed support and value realization.
- Accelerate your platform deployment and adoption.
- Maximize the ROI from your software investment.
- Build a sustainable Center of Excellence (CoE).
Custom Process Mining Connector Development
Your data isn't always in standard systems. We build custom data connectors to extract event logs from legacy applications, homegrown systems, and other non-standard data sources.
- Get a true end-to-end view across your entire tech stack.
- Unlock insights from previously inaccessible data silos.
- Ensure a complete and accurate process picture.
ERP & CRM Data Extraction & Transformation (ETL)
Our data engineering experts handle the complex, critical first step of any process mining initiative: getting the right data, in the right format, from systems like SAP, Oracle, and Salesforce.
- Ensure data quality and integrity from the start.
- Navigate complex data models of enterprise systems.
- Provide a secure and efficient data pipeline.
Process Intelligence Center of Excellence (CoE)
We help you build and scale a self-sustaining internal capability for process excellence. Our CoE framework includes governance, training, and a roadmap for enterprise-wide adoption.
- Democratize process insights across your organization.
- Establish clear governance and standards.
- Drive long-term, continuous improvement culture.
Our Data-Driven Transformation Approach
We follow a structured, four-step methodology to ensure rapid time-to-value and sustainable results, turning insights into action.
Connect & Extract
We securely connect to your source systems (ERP, CRM, etc.) and extract the necessary event log data. Our data engineers ensure a robust and compliant pipeline, transforming raw data into a process-ready format.
Discover & Analyze
Using advanced algorithms, we automatically reconstruct a dynamic, visual model of your processes. Our analysts then dive deep to identify bottlenecks, deviations, and the root causes of inefficiency, quantifying their business impact.
Enhance & Automate
We collaborate with your teams to redesign and standardize processes based on data-driven insights. We then identify and help implement the highest-value automation opportunities using RPA and AI to eliminate manual work and accelerate cycle times.
Monitor & Predict
We implement real-time monitoring dashboards and predictive alerts to ensure improvements are sustained. This creates a continuous feedback loop, embedding operational intelligence into your daily management rhythm for ongoing excellence.
Real-World Results
See how we've helped leading enterprises turn operational friction into a competitive advantage.
Optimizing Procure-to-Pay for a Global Manufacturer
The Problem
A leading global packaging manufacturer was struggling with a complex and opaque Procure-to-Pay (P2P) process spanning multiple countries and ERP systems. High rates of manual invoice rework, late payments, and missed early-payment discounts were eroding margins and straining vendor relationships.
Our Solution
- Deployed process mining to analyze over 5 million purchase orders and invoices.
- Identified that 40% of invoices required manual rework due to PO-invoice mismatches.
- Pinpointed the root causes of payment delays to specific approval bottlenecks and non-compliant "maverick" buying.
- Provided a data-driven business case for implementing an intelligent invoice automation solution.
"For the first time, we had a complete, unbiased picture of our P2P process. The insights from CIS were not just interesting; they were actionable and led directly to millions in savings. It's been a true operational game-changer."
Enhancing Loan Origination for a Regional Bank
The Problem
A fast-growing regional bank faced increasing regulatory scrutiny and customer complaints due to long and unpredictable loan application processing times. They lacked visibility into where applications were getting stuck and why, leading to a poor customer experience and high operational costs.
Our Solution
- Analyzed the end-to-end loan origination process, from application submission to funding.
- Discovered that 25% of applications were "bouncing" back and forth between underwriting and processing teams multiple times.
- Used root cause analysis to identify incomplete documentation submission as the primary driver of rework.
- Simulated the impact of a new digital document submission portal, proving it would reduce cycle time by 40%.
"CIS gave us the data to stop debating opinions and start fixing real problems. We've not only improved our efficiency but also our compliance posture and customer satisfaction. Their process mining service is essential for any modern financial institution."
Streamlining Order-to-Cash for a National Logistics Provider
The Problem
A major logistics company was experiencing significant revenue leakage and customer disputes in their Order-to-Cash (O2C) cycle. The complexity of their billing process, involving thousands of routes, service levels, and customer contracts, made it impossible to manually identify the source of errors.
Our Solution
- Mapped the entire O2C process, connecting data from order management, warehousing, and billing systems.
- Uncovered that 15% of shipments had billing discrepancies between the initial quote and the final invoice.
- Identified specific routes and service types that were consistently causing delivery delays, leading to SLA penalties.
- Implemented real-time monitoring to proactively flag orders at risk of delay or incorrect billing.
"The visibility we gained into our O2C process was astounding. We went from reactive firefighting to proactive management. CIS helped us plug revenue leaks we didn't even know we had and significantly improved our cash flow."
Our Technology & Platform Expertise
We leverage a best-in-class technology stack to deliver powerful insights and integrate seamlessly into your existing enterprise landscape.
What Our Clients Say
Our success is measured by the value and transformation we deliver.
"CIS provided a level of operational clarity we thought was impossible. Their process mining team didn't just give us data; they gave us a strategic roadmap for efficiency that is now core to our business."
"The financial impact was immediate. By optimizing our Order-to-Cash process, we unlocked millions in working capital. The CIS team are true experts in connecting process improvements to bottom-line results."
"We had a major digital transformation initiative that was stalling. Process mining was the key to understanding the real-world friction points. CIS's insights were critical to getting our project back on track and delivering real value."
"Their ability to handle our complex, custom-built systems was impressive. The team built custom connectors and delivered a unified view of a process we've been trying to map for years. Highly recommended."
"The 'what-if' simulation capability is incredibly powerful. We were able to test and validate process changes in a virtual environment, de-risking our decisions and ensuring we invested in the right improvements."
"Working with CIS felt like a true partnership. They were committed to not just delivering a project, but to building our internal capabilities. Our team is now equipped to carry this data-driven culture forward."
Recognized for Excellence and Quality
Our commitment to quality and innovation is backed by industry-leading certifications and awards.
Frequently Asked Questions
Your questions about Process Mining and Operational Intelligence, answered.
Process mining is an analytical discipline that uses event log data from your IT systems (like ERPs and CRMs) to discover, monitor, and improve real business processes. It creates a visual, data-backed map of how your operations actually run, highlighting deviations, bottlenecks, and inefficiencies that are otherwise invisible.
Traditional BI focuses on 'what' happened by analyzing aggregated data through dashboards and reports (e.g., total sales, average resolution time). Process mining focuses on 'why' it happened by analyzing the end-to-end process flow at a granular level. It connects the individual steps to show you the sequence, variations, and root causes of your KPI outcomes.
To begin, we need access to event log data from your core systems. This data typically requires three key elements for each event: a Case ID (e.g., an invoice number or purchase order ID), an Activity Name (e.g., 'Invoice Received,' 'Payment Approved'), and a Timestamp. Our experts handle the entire data extraction and transformation process securely.
Our rapid Proof-of-Value engagements are designed to deliver actionable insights within 4 to 6 weeks. In this initial phase, we focus on one high-impact process (like Procure-to-Pay or Order-to-Cash) to demonstrate the power of process mining and build a business case for broader implementation.
Absolutely. In fact, the more complex your processes, the more value process mining delivers. Our platform-agnostic approach and team of 1000+ experts are adept at handling highly customized workflows across various industries. We thrive on untangling complexity to reveal clarity.
While ROI varies by process and industry, clients typically see significant returns. This can include a 15-30% reduction in process cycle times, a 25% decrease in manual rework, millions in unlocked working capital by optimizing payment cycles, and substantial improvements in compliance and customer satisfaction. We focus on identifying opportunities with the highest financial impact first.
Not necessarily. We offer flexible engagement models, including a 'Managed Process Intelligence Service' where we leverage our own best-in-class technology stack. This allows you to gain the benefits of top-tier platforms like Celonis or Signavio without the large initial capital expenditure and long-term commitment.
Data security is our highest priority. We are a CMMI Level 5, SOC 2, and ISO 27001 certified company. All data is handled within a secure, encrypted environment, and our processes adhere to the strictest global data privacy regulations. We work with you to establish robust data governance protocols before any project begins.
Ready to See Your Business in a New Light?
Let's schedule a complimentary consultation to discuss your operational challenges. We'll show you how AI-powered process mining can provide the clarity you need to drive efficiency, reduce costs, and accelerate your digital transformation journey.