Unlock Your Business's True Potential with Process & Task Mining
Stop guessing where inefficiencies hide. We provide an AI-powered X-ray of your operations, revealing the hidden bottlenecks, compliance gaps, and automation opportunities that are costing you money and slowing you down.
Discover Your Optimization Potential See Our Impact
Your Processes Are Talking. Are You Listening?
Every click, every transaction, every update in your ERP, CRM, and other systems leaves a digital footprint. Together, these footprints create a detailed story of how your business actually runs—not how you think it runs. The problem? This story is buried in complex event logs, invisible to the naked eye and traditional analytics. You feel the symptoms: delayed orders, compliance failures, high operational costs, and frustrated customers. But you can't pinpoint the root cause. We help you listen to your processes, translate their story into actionable insights, and rewrite the ending for operational excellence and market leadership.
Why Partner with CIS for Process Intelligence?
Outcome-Focused Diagnostics
We don't just deliver data; we deliver answers. Our focus is on tying every process insight directly to a critical business outcome, whether it's reducing operational costs, increasing revenue, or mitigating compliance risk.
Technology Agnostic Approach
While we have deep expertise in platforms like Celonis and UiPath, we are not just resellers. We select the right tool for your specific challenge and budget, including powerful open-source options, ensuring the solution fits you perfectly.
Full-Stack Implementation
Discovery is just the beginning. As a full-service technology partner since 2003, we have the in-house expertise in AI, RPA, and enterprise systems to help you implement the changes and automations we recommend.
Enterprise-Grade Security
Your process data is sensitive. With CMMI Level 5, SOC 2, and ISO 27001 certifications, we handle your data with the highest standards of security and governance, giving you complete peace of mind.
Accelerated Time-to-Value
Our proven methodology and pre-built connectors for systems like SAP and Oracle mean we can deliver your first process 'X-ray' and identify high-impact quick wins in weeks, not months, demonstrating rapid ROI.
AI-Enabled Expert Teams
Our 100% in-house team of process analysts and data scientists are augmented by enterprise AI tools, allowing them to analyze data faster, identify deeper patterns, and deliver more sophisticated insights than traditional teams.
Our Comprehensive Process & Task Mining Services
We offer an end-to-end suite of services to guide you from initial discovery to continuous, AI-driven process optimization.
Process Discovery & Visualization
This is the foundational step where we turn your raw system data into a living, breathing map of your actual processes. We connect to your core systems (ERP, CRM, etc.) to extract event logs and use advanced algorithms to automatically reconstruct a visual representation of your end-to-end workflows. You'll see every variation, every deviation, and every hidden step you never knew existed, providing an unprecedented, objective view of your operations.
Key Outcomes:
- Eliminate Guesswork: Replace subjective workshop maps with a 100% data-backed view of reality.
- Identify "Happy Path": Instantly see the most common and efficient process variants to standardize best practices.
- Uncover Shadow Processes: Discover unofficial workarounds and hidden factories that create risk and inefficiency.
Conformance Checking & Root Cause Analysis
Once we know how your processes actually run, we compare them against your ideal, designed model. This conformance check instantly highlights every policy violation, compliance breach, and costly deviation. But we don't stop there. Our AI-powered root cause analysis engine digs deeper to understand *why* these deviations occur. Is it a specific team, region, product type, or system issue? We pinpoint the source of the problem with surgical precision.
Key Outcomes:
- Mitigate Compliance Risk: Proactively identify and fix deviations from regulatory standards like SOX or GDPR.
- Reduce Rework & Errors: Find and eliminate the root causes of process failures and manual corrections.
- Drive Standardization: Enforce best practices across the entire organization with data-driven evidence.
Task Mining & User Behavior Analysis
Process Mining gives you the big picture; Task Mining provides the microscopic view. We analyze user interactions at the desktop level—clicks, copy-pastes, application switching—to understand the manual, repetitive work happening within each process step. This reveals the "last mile" of inefficiency and identifies the most tedious, time-consuming tasks that are perfect candidates for Robotic Process Automation (RPA), freeing your employees for higher-value work.
Key Outcomes:
- Build a Data-Driven RPA Pipeline: Identify and prioritize the best automation opportunities based on actual user data.
- Improve Employee Experience: Eliminate frustrating, repetitive tasks and boost morale and productivity.
- Optimize Application Usage: Discover where users struggle with complex software and identify training needs.
Automation ROI & "What-If" Simulation
Before you invest a single dollar in automation or process changes, we help you prove the value. Using a digital twin of your organization created from your process data, we can simulate the impact of proposed changes. What happens if we automate invoice processing? How will eliminating a specific approval step affect cycle times? We provide a data-driven forecast of the potential ROI, time savings, and cost reductions, enabling you to make confident, informed investment decisions.
Key Outcomes:
- De-risk Transformation Projects: Test changes in a virtual environment before disrupting live operations.
- Build a Bulletproof Business Case: Secure executive buy-in with precise, data-backed ROI projections.
- Optimize Automation Strategy: Compare different automation scenarios to find the one with the highest impact.
Continuous Monitoring & Predictive Alerting
Process optimization is not a one-time project. We help you embed process intelligence into your daily operations with real-time monitoring dashboards. These dashboards track your key process KPIs and, using machine learning, can predict future bottlenecks or compliance issues before they happen. If a specific order is at risk of missing its SLA, or a fraudulent payment pattern is emerging, our system can alert you proactively to take corrective action.
Key Outcomes:
- Move from Reactive to Proactive: Solve problems before they impact your customers or your bottom line.
- Sustain Performance Gains: Ensure that your processes stay optimized and don't degrade over time.
- Foster a Culture of Continuous Improvement: Empower teams with the data they need to own and improve their processes.
Our 4-Step Path to Process Excellence
1. Connect & Extract
We securely connect to your source systems and extract the necessary event log data, creating a unified view of your process DNA.
2. Discover & Visualize
Our platform automatically reconstructs and visualizes your end-to-end processes, revealing the true operational reality.
3. Analyze & Optimize
We apply AI-driven analysis to pinpoint root causes, identify automation opportunities, and simulate the impact of improvements.
4. Monitor & Automate
We help you implement changes, deploy automation, and establish continuous monitoring to sustain and enhance performance gains.
Real-World Results, Powered by Process Intelligence
Optimizing Order-to-Cash for a Global Manufacturer
Client Overview
A Fortune 500 manufacturing company with a complex global supply chain was struggling with long order-to-cash cycle times, frequent manual interventions, and high levels of rework in their SAP environment. This led to delayed revenue recognition and poor customer satisfaction.
Key Challenges
- Lack of visibility into the 50+ variations of their order fulfillment process.
- High percentage of sales orders with manual price changes and credit blocks.
- Frequent delivery delays caused by undiscovered bottlenecks.
- Difficulty enforcing standardized processes across different regions.
Our Solution
We deployed our Process Mining solution on top of their SAP ECC and S/4HANA systems. We analyzed over 2 million sales orders to:
- Visualize the entire Order-to-Cash process, identifying the most inefficient variants.
- Use root cause analysis to pinpoint why certain orders were consistently blocked or changed.
- Identify the top 5 repetitive, manual tasks in order entry for RPA candidacy.
- Develop a real-time dashboard to monitor process conformance and KPIs.
"CIS didn't just show us a dashboard; they gave us a roadmap. For the first time, we could see exactly where value was leaking from our supply chain. The insights led to tangible changes that directly impacted our cash flow."
Streamlining Claims Processing for a Major Insurer
Client Overview
A leading insurance provider was facing rising operational costs and declining customer satisfaction in their claims processing department. The process was perceived as a "black box," with limited understanding of why some claims took days while others took months.
Key Challenges
- Excessive "ping-pong" handling of claims between departments.
- High volume of manual, repetitive data entry from claim forms.
- Compliance risk due to deviations from standard operating procedures.
- Inability to accurately forecast workload and allocate resources.
Our Solution
By analyzing data from their claims management system and using Task Mining on adjusters' desktops, we were able to:
- Map the complete end-to-end claims journey for different claim types.
- Identify that 40% of claims were touched by more than 10 different people, revealing massive inefficiencies.
- Pinpoint specific document-checking tasks that consumed over 25,000 hours annually.
- Build a predictive model to flag claims at high risk of delay.
"The level of detail was astounding. We went from anecdotal evidence to hard data overnight. CIS's analysis allowed us to re-engineer our workflow and automate the tasks our team hated, leading to a huge win for both our customers and our employees."
Enhancing Patient Journeys in a Hospital Network
Client Overview
A multi-state hospital network wanted to improve the patient experience and optimize their revenue cycle management. They had high patient wait times in the emergency department and significant delays in billing, but couldn't identify the systemic causes.
Key Challenges
- Long patient cycle times from admission to discharge.
- Bottlenecks in lab test and radiology turnaround times.
- High rate of denied insurance claims due to incorrect coding.
- Inefficient utilization of high-cost assets like MRI machines.
Our Solution
We integrated data from their Electronic Health Record (EHR) system and billing platforms to:
- Visualize the entire patient journey, from check-in to final payment.
- Discover that a delay in patient transport was the primary cause of ER bottlenecks.
- Use conformance checking to find that 15% of billing codes were entered incorrectly at a specific step.
- Simulate the impact of a revised scheduling protocol for MRI machines.
"Process Mining gave us a patient-centric view of our operations that we never had before. We were able to make data-driven changes that not only saved us millions in lost revenue but, more importantly, resulted in better, faster care for our patients."
Our Technology & Platform Expertise
We are tool-agnostic, with deep expertise across the leading process intelligence, automation, and enterprise platforms.
Trusted by Operations and Transformation Leaders
"The CIS team brought a level of clarity to our operations that was a complete game-changer. Their process mining analysis wasn't just technically sound; it was presented in a way that our business leaders could immediately understand and act upon. We identified and fixed a multi-million dollar process gap within the first quarter."
"We engaged CIS to help us build a business case for a major automation initiative. Their task mining and simulation work was invaluable. They provided the hard data we needed to show the executive board exactly what the ROI would be, securing our funding and setting the project up for success from day one."
"As a CFO, I'm always skeptical of new technology investments. CIS's approach was different. They focused on financial impact—compliance, working capital, and revenue assurance. Their work directly contributed to a 15% improvement in our working capital cycle by optimizing our procure-to-pay process."
Frequently Asked Questions
While BI tools and dashboards show you *what* happened (e.g., sales are down 10%), Process Mining shows you *why* it happened. It reconstructs your actual processes based on system data to reveal hidden steps, bottlenecks, and deviations that cause the negative outcome. It's the difference between a static report and a dynamic X-ray of your operations.
The ROI from Process Mining is substantial and multifaceted. Clients typically see a 20-30% reduction in process cycle times, a 15-25% decrease in operational costs, and the identification of millions in potential revenue leakage or compliance savings. We work with you to build a specific business case and simulate the potential ROI before full-scale implementation.
Absolutely. Our expertise lies in enterprise integration. We have pre-built connectors for major systems like SAP, Oracle, and Salesforce, and our data engineers are skilled at extracting event logs from custom-built and legacy applications. We create a unified data model to give you a true end-to-end view, regardless of the underlying system complexity.
You can see initial, high-impact results surprisingly quickly. Our rapid-deployment model allows us to deliver a first process 'X-ray' and identify initial 'quick wins' within 4-6 weeks. This allows you to demonstrate value fast while we build out a more comprehensive, long-term optimization roadmap.
Not necessarily. We are technology-agnostic. We can work with your existing licenses, leverage powerful open-source tools for initial assessments, or recommend the best-fit platform for your specific needs and budget. Our focus is on delivering the outcome—process excellence—not just selling a particular software.
Process Mining shows the flow of data between systems (the 'what'). Task Mining zooms in on how users interact with those systems at the desktop level (the 'how'). It records user clicks, copy-pastes, and application switches to identify repetitive, manual tasks that are prime candidates for RPA or desktop automation, providing a complete picture for hyperautomation.
Ready to See Your Processes in a New Light?
Stop navigating in the dark. Let us illuminate the path to operational excellence with a data-driven, AI-powered analysis of your business. Schedule a free, no-obligation consultation with our process intelligence experts today.
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