Modernizing Government: AI-Powered Digital Transformation for the Public Sector
Build trust, enhance efficiency, and deliver seamless citizen services. We are your dedicated partner in navigating the complexities of GovTech innovation.
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Your Trusted Partner in Public Sector Innovation
We understand the unique challenges of government digital transformation. Our approach is built on a foundation of security, compliance, and a deep commitment to delivering tangible value for citizens and public servants alike.
Unbreakable Security & Compliance
Protecting citizen data is non-negotiable. With CMMI L5, SOC 2, and ISO 27001 certifications, we build solutions that meet the highest standards of government security and regulatory compliance (FedRAMP, GDPR, ADA).
Proven Public Sector Expertise
We speak your language. Our team has extensive experience navigating the complexities of government procurement, legacy systems, and inter-agency collaboration to deliver projects on time and on budget.
Measurable ROI for Taxpayer Value
Every dollar counts. We focus on outcomes that matter: reducing operational costs, automating manual processes, and enhancing service delivery to maximize the value of public funds.
AI-Enabled for Future-Ready Government
Leverage the power of AI to create intelligent, efficient, and responsive public services. Our AI-enabled developers build solutions that automate workflows, provide data-driven insights, and personalize citizen interactions.
Citizen-Centric by Design
We put people first. Our UI/UX experts design intuitive, accessible, and engaging digital services that build public trust and improve the citizen experience across all touchpoints.
Seamless Legacy System Modernization
Don't rip and replace; evolve and enhance. We specialize in modernizing critical legacy infrastructure with minimal disruption, ensuring service continuity while unlocking new capabilities.
Transparent & Collaborative Partnership
We work as an extension of your team. With a 95% client retention rate, we build long-term partnerships based on clear communication, shared goals, and a commitment to your mission.
Agile Delivery, Guaranteed Outcomes
Avoid the pitfalls of traditional IT projects. Our agile methodology, combined with a 2-week paid trial and free talent replacement, ensures we deliver working solutions quickly and adapt to your evolving needs.
Global Expertise, Local Impact
With 1000+ in-house experts, we bring world-class talent and best practices to your local challenges, delivering solutions that are both innovative and contextually relevant for your community.
Comprehensive GovTech Solutions
From foundational modernization to cutting-edge AI implementation, we offer a full spectrum of services to build a more efficient, secure, and responsive government.
Citizen-Centric Digital Platforms & Portals
We build unified, intuitive digital hubs where citizens can access services, find information, and complete transactions seamlessly. Our portals are designed for accessibility (WCAG/ADA) and provide a single front door to your agency.
- Develop self-service portals for permits, licenses, and payments.
- Create personalized dashboards for citizens to track interactions.
- Integrate multiple backend systems into one user-friendly interface.
GovTech Mobile App Development
Engage citizens where they are. We develop secure, high-performance native and cross-platform mobile apps for public services, from 311 reporting and transit tracking to emergency alerts and community engagement.
- Build native iOS and Android apps for optimal performance.
- Integrate push notifications for timely communication.
- Ensure robust security for sensitive user data on mobile devices.
AI Chatbots & Virtual Assistants
Provide 24/7 support and reduce call center volume with intelligent chatbots. Our conversational AI solutions can answer common questions, guide users through processes, and escalate complex issues to human agents.
- Automate responses to frequently asked questions.
- Offer multilingual support to serve diverse communities.
- Integrate with knowledge bases and CRM systems for context-aware help.
Case Management System Modernization
Transform how you manage social services, judicial cases, or regulatory enforcement. We replace outdated, siloed case management systems with flexible, integrated platforms that improve caseworker efficiency and client outcomes.
- Centralize all case-related data and documentation.
- Automate workflows for intake, assessment, and reporting.
- Provide secure mobile access for field workers.
Legacy System Modernization & Cloud Migration
Unlock the value trapped in your legacy systems. We assess, refactor, and migrate critical applications to modern, cloud-native architectures (AWS GovCloud, Azure Government) with minimal disruption to your operations.
- Reduce infrastructure costs and improve scalability with the cloud.
- Enhance system security and ensure business continuity.
- Break down data silos by moving to microservices architectures.
Enterprise Content & Document Management (ECM)
Digitize paper-based processes and gain control over your information assets. We implement secure ECM solutions that automate document workflows, ensure records management compliance, and enable powerful enterprise search.
- Automate document capture, classification, and routing.
- Implement compliant retention and disposal policies.
- Enable secure, remote access to critical documents.
Inter-Agency Data Sharing & Integration
Foster collaboration and create a holistic view of operations by connecting disparate systems. We build robust APIs and integration platforms that enable secure and efficient data exchange between departments and agencies.
- Design and build secure, scalable API gateways.
- Implement Enterprise Service Bus (ESB) and iPaaS solutions.
- Ensure data governance and quality across integrated systems.
Grant Management & Financial Systems Integration
Streamline the entire grant lifecycle and improve financial transparency. We develop and integrate solutions that automate grant applications, tracking, and reporting, connecting them seamlessly with your core financial systems.
- Create online portals for grant applications and reporting.
- Automate compliance checks and budget tracking.
- Integrate with ERP and accounting systems for accurate financial data.
AI-Powered Process Automation (RPA & IPA)
Free your staff from repetitive, manual tasks. We use Robotic Process Automation (RPA) and Intelligent Process Automation (IPA) to automate data entry, document processing, and other back-office functions, increasing speed and accuracy.
- Automate data migration and system reconciliation tasks.
- Use AI to extract and validate information from forms and documents.
- Improve efficiency in HR, finance, and procurement processes.
Secure Data Analytics & BI for Public Insights
Turn raw data into actionable intelligence. We build secure data warehouses and analytics platforms that enable data-driven decision-making for policy, operations, and resource allocation, all while protecting sensitive information.
- Develop interactive dashboards for performance monitoring.
- Use predictive analytics for forecasting and planning.
- Ensure data privacy and governance in all analytics solutions.
Smart City & IoT Solutions
Create a more responsive, sustainable, and efficient urban environment. We develop IoT platforms to manage smart lighting, waste management, traffic flow, and public safety, connecting physical infrastructure to a digital core.
- Deploy sensor networks to gather real-time data.
- Create central command dashboards for city operations.
- Analyze IoT data to optimize resource usage and service delivery.
Public Safety & Emergency Response Systems
Enhance situational awareness and response coordination for first responders. We build integrated systems for computer-aided dispatch (CAD), real-time data sharing, and public emergency notifications.
- Develop mobile solutions for officers in the field.
- Integrate data from multiple sources like traffic and weather.
- Build resilient systems that perform under pressure.
Cybersecurity & Zero-Trust Architecture
Defend against evolving threats with a modern security posture. We help agencies implement a Zero-Trust framework, assuming no user or device is trusted by default, to protect critical systems and data from internal and external threats.
- Implement multi-factor authentication (MFA) and identity management.
- Segment networks to limit the impact of a potential breach.
- Provide continuous monitoring and threat detection.
Compliance-as-a-Service
Stay ahead of complex and changing regulations. We provide ongoing services to ensure your digital platforms remain compliant with standards like ADA/WCAG for accessibility, HIPAA for health data, and CJIS for criminal justice information.
- Conduct regular accessibility and security audits.
- Provide remediation services to fix compliance issues.
- Offer staff training on compliance best practices.
Digital Identity & Access Management (IAM)
Ensure the right people have the right access to the right resources. We implement robust IAM solutions to manage identities for citizens and employees, providing secure, single sign-on (SSO) access to government services.
- Deploy secure identity verification and proofing solutions.
- Implement role-based access control (RBAC) policies.
- Federate identities across multiple agencies and applications.
Proven Impact in the Public Sector
We don't just build technology; we deliver transformative outcomes. Explore how we've helped government agencies like yours achieve their missions.
The Challenge: Overwhelming Lines and Outdated Processes
The state's DMV was plagued by long in-person wait times, a paper-intensive process for license renewals and vehicle registrations, and a website that was difficult to navigate. This led to widespread citizen frustration and significant operational inefficiencies for DMV staff.
Our AI-Enabled Solution
CIS developed a comprehensive, mobile-first digital services portal built on a secure, scalable cloud platform. The solution was designed to streamline the most common DMV transactions and improve the overall citizen experience.
- Online Self-Service: Created intuitive online workflows for license/ID renewals, vehicle registration, and address changes.
- AI-Powered Document Verification: Implemented an AI tool that allowed citizens to securely upload and verify required documents from home, reducing errors and manual review time.
- Smart Appointment Scheduling: Developed a system that managed in-person appointments, optimized schedules to reduce wait times, and sent automated reminders.
- Integrated Payment Gateway: Provided a secure, PCI-compliant system for online payment of all fees.
The Challenge: Error-Prone Manual Billing and Disparate Systems
The utility relied on a patchwork of legacy systems and manual data entry for its monthly billing cycle. This process was slow, prone to costly errors, and made it difficult to get a clear financial picture. Reconciling payments was a time-consuming nightmare for the finance department.
Our AI-Enabled Solution
We engineered an end-to-end intelligent automation solution that integrated their meter reading system, customer information system (CIS), and financial ERP. The solution used RPA and AI to eliminate manual touchpoints.
- Automated Data Ingestion: Built RPA bots to automatically pull meter readings and customer data into a central staging area, flagging anomalies for review.
- Intelligent Invoice Generation: Developed a rules-based engine to accurately calculate bills, apply correct tariffs, and generate invoices in multiple formats (email, paper, portal).
- Automated Payment Reconciliation: The system automatically matched incoming payments from various channels to outstanding invoices, drastically reducing manual reconciliation work.
- Analytics Dashboard: Created a Power BI dashboard providing real-time insights into revenue, consumption patterns, and accounts receivable aging.
The Challenge: Aging Data Center and Mandate for Cloud Adoption
The agency was operating out of an aging, on-premise data center that was expensive to maintain and could not provide the scalability or security required for modern applications. They were under a federal mandate to adopt cloud services but lacked the in-house expertise to navigate the rigorous FedRAMP authorization process.
Our AI-Enabled Solution
CIS executed a phased "lift-and-shift-and-modernize" migration to AWS GovCloud, re-architecting applications and implementing the 300+ security controls required for FedRAMP Moderate authorization.
- Security Control Automation: Used Infrastructure-as-Code (Terraform) and configuration management tools to automate the deployment and enforcement of security controls, ensuring continuous compliance.
- DevSecOps Pipeline: Built a secure CI/CD pipeline that integrated automated security scanning (SAST, DAST) at every stage of the development lifecycle.
- Continuous Monitoring: Deployed a Security Information and Event Management (SIEM) solution and developed automated alerts to meet continuous monitoring requirements.
- System Security Plan (SSP) Documentation: Our compliance experts worked alongside their team to produce the extensive documentation required for the FedRAMP authorization package.
Our Technology & Platform Expertise
We leverage a powerful stack of modern, secure, and scalable technologies to build robust solutions for the public sector.
What Public Sector Leaders Say About Us
"CIS delivered our new permitting system ahead of schedule and under budget. Their agile approach was a breath of fresh air for a government agency. They are true professionals who understand the public sector's mission."
"The data analytics platform they built gives us unprecedented insight into our operations. We are making smarter, data-driven decisions that directly benefit our community. The level of expertise at CIS is top-notch."
"Security and accessibility were our top priorities, and CIS exceeded our expectations on both fronts. They conducted thorough testing and ensured our new citizen portal was secure and usable by everyone."
Frequently Asked Questions
Answers to common questions about partnering with CIS for your digital transformation journey.
Security is at the core of everything we do. We are CMMI Level 5, SOC 2, and ISO 27001 certified. We follow a DevSecOps approach, integrating security into every phase of development. Our solutions for government clients are often deployed on secure cloud platforms like AWS GovCloud or Azure Government, and we implement stringent controls, encryption, and continuous monitoring to meet and exceed standards like FedRAMP, HIPAA, and CJIS.
We have over 20 years of experience working with public sector clients in the USA, EMEA, and Australia. We understand the nuances of government procurement, including RFPs, RFIs, and various contract vehicles. Our team is skilled at providing detailed proposals that meet all requirements, and we offer flexible engagement models (Fixed-Price, T&M, Dedicated Teams) that can align with government budget cycles and contracting structures.
Absolutely. Legacy system modernization is one of our core competencies. We don't believe in a "rip and replace" approach unless necessary. Our experts begin by thoroughly analyzing your existing systems to create a phased modernization roadmap. We specialize in building APIs and integration layers that allow new, modern applications to communicate securely with your core legacy systems, ensuring service continuity while you incrementally upgrade your technology stack.
We utilize an agile development methodology, which involves breaking large projects into smaller, manageable sprints. This allows for continuous feedback, transparency, and the ability to adapt to changing priorities. You get a dedicated project manager, regular progress reports, and access to our project management tools. This iterative approach significantly reduces the risk of budget overruns and delays common in traditional waterfall projects.
Accessibility is a fundamental part of our design and development process, not an afterthought. Our UI/UX designers and developers are trained in WCAG 2.1 AA standards. We incorporate accessibility from the initial wireframes, use semantic HTML, ensure keyboard navigability, provide proper alt text for images, and conduct testing with screen readers and other assistive technologies to ensure your digital services are usable by people of all abilities.
Ready to Build the Future of Public Service?
Let's discuss your agency's unique challenges and goals. Schedule a complimentary, no-obligation consultation with our Public Sector experts to explore how AI-enabled digital transformation can help you better serve your community.
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