AI-Powered Retail & eCommerce Digital Journeys

Stop patching legacy systems. Start building future-proof, AI-driven omnichannel experiences.
We engineer seamless D2C, marketplace, and in-store journeys that captivate modern shoppers and accelerate growth.

Unify Your Commerce Experience

Your Customers Don't See Channels. Why Should Your Business?

The modern shopper expects a fluid, personalized experience whether they're on your app, website, social media, or in your store. A fragmented tech stack doesn't just create friction; it actively drives customers to competitors. We architect and build unified digital ecosystems that turn every touchpoint into a seamless conversation, powered by data and intelligent automation. It's time to move beyond simple transactions and start building lasting customer relationships.

Why Partner with CIS for Your Retail Transformation?

We're not just developers; we are architects of growth. We combine deep retail expertise with elite technical skill to build solutions that deliver measurable business outcomes.

AI-Powered Personalization

We go beyond basic product recommendations. Our AI/ML models analyze behavior in real-time to deliver hyper-personalized experiences, from dynamic pricing to predictive marketing, increasing customer lifetime value.

True Omnichannel Architecture

We build robust, API-first platforms that unify your data across all channels. This creates a single view of the customer and inventory, enabling seamless experiences like 'buy online, pick up in-store' (BOPIS).

Scalable Headless Commerce

Break free from template limitations. We build headless solutions that decouple your front-end presentation layer from your back-end commerce engine, giving you ultimate flexibility to innovate and scale.

Ironclad Security & Compliance

With CMMI L5, SOC 2, and ISO 27001 certifications, we build eCommerce platforms that are not only powerful but also secure and compliant with PCI DSS, GDPR, and other critical regulations.

Seamless Systems Integration

Your eCommerce platform shouldn't be an island. We are experts at integrating with your entire tech stack, including ERP, CRM, WMS, and PIM systems, for streamlined, automated operations.

Marketplace & D2C Mastery

Whether you're building a multi-vendor marketplace from scratch or scaling a direct-to-consumer brand, we have the proven frameworks and experience to build platforms that foster growth and community.

Mobile-First Commerce

We design and develop high-performance, intuitive mobile apps and progressive web apps (PWAs) that convert, recognizing that the majority of eCommerce traffic originates from mobile devices.

Data-Driven CRO

Our partnership doesn't end at launch. We implement advanced analytics and leverage AI to continuously test, learn, and optimize your platform for higher conversion rates and average order value.

20+ Years of Proven Delivery

Since 2003, we've successfully delivered over 3000 projects. Our 95% client retention rate is a testament to our commitment to long-term partnership and tangible results.

Our Comprehensive Retail & eCommerce Solutions

We offer a full spectrum of services to design, build, and scale your digital commerce ecosystem. Our AI-enabled approach ensures every solution is intelligent, efficient, and future-ready.

Omnichannel Strategy & Implementation

We architect and build the technology backbone for a true omnichannel reality. Our solutions unify inventory, customer data, and order management across all your sales channels, creating a single, seamless experience for your customers and your team.

Unified Customer Profiles: Create a 360-degree view of each customer, tracking interactions online, on mobile, and in-store.
Real-Time Inventory Sync: Eliminate stockouts and enable flexible fulfillment options like BOPIS, ROPIS, and Ship-from-Store.
Consistent Brand Experience: Ensure your branding, promotions, and customer service are perfectly aligned across every touchpoint.

Headless & Composable Commerce Development

Gain unparalleled agility and control over your customer experience. We build API-first, headless commerce solutions that separate your front-end presentation layer from your back-end operations, allowing you to innovate faster and connect with customers on any device or platform.

Ultimate Design Freedom: Create unique, content-rich shopping experiences without being constrained by traditional templates.
Blazing-Fast Performance: Deliver superior site speed and responsiveness, crucial for SEO and user experience, using modern frameworks like React and Vue.js.
Future-Proof Architecture: Easily add new touchpoints like IoT devices, AR apps, or smart mirrors without re-platforming your entire system.

Custom Marketplace Development

Launch a scalable, secure, and feature-rich online marketplace. We handle the complex architecture of multi-vendor platforms, including seller onboarding, commission structures, and logistics, so you can focus on building your community and growing your business.

Robust Vendor Portals: Empower your sellers with intuitive dashboards for product management, order tracking, and performance analytics.
Automated Payout & Commission Engine: Implement complex, reliable financial workflows for handling payments, commissions, and seller payouts.
Trust & Safety Mechanisms: Build in essential features like seller verification, product reviews, and dispute resolution to foster a secure environment.

Direct-to-Consumer (D2C) Platform Engineering

Own your customer relationships and data with a powerful D2C platform. We build custom solutions that go beyond standard SaaS offerings, enabling unique business models, deep brand storytelling, and a direct line of communication with your audience.

Build Brand Equity: Control the entire customer journey, from discovery to post-purchase, creating a memorable and authentic brand experience.
First-Party Data Ownership: Capture invaluable customer data directly, enabling deeper insights and more effective personalization without relying on third parties.
Higher Profit Margins: Eliminate intermediary costs and gain full control over your pricing and promotion strategies.

AI-Powered Personalization & Recommendation Engines

Transform your customer data into your most powerful sales tool. We develop and integrate custom AI and machine learning models that understand user intent and context, delivering hyper-personalized product recommendations, content, and offers that dramatically increase conversion rates.

Predictive Recommendations: Go beyond "customers who bought this also bought" with AI that anticipates customer needs.
Dynamic Content Personalization: Tailor homepage banners, marketing emails, and search results to individual user profiles and browsing history.
AI-Driven Search: Implement natural language search that understands complex queries and provides highly relevant results, reducing bounce rates.

Mobile Commerce & Progressive Web App (PWA) Development

Capture and convert the modern, on-the-go shopper. We build fast, intuitive, and engaging mobile commerce experiences, from native iOS and Android apps to high-performance PWAs that combine the best of web and mobile.

Frictionless Mobile Checkout: Design and implement streamlined checkout flows optimized for smaller screens, supporting mobile wallets and one-click payments.
App-Like PWA Experiences: Deliver fast, reliable, and engaging experiences with features like offline access and push notifications, directly in the browser.
Increased Engagement & Retention: Leverage mobile-specific features like push notifications and loyalty programs to keep customers coming back.

Retail System Integration (ERP, CRM, WMS)

Break down data silos and automate your operations. We are experts in creating a unified commerce ecosystem by seamlessly integrating your eCommerce platform with critical business systems, ensuring data consistency and operational efficiency.

Automated Order Fulfillment: Connect your storefront directly to your Warehouse Management System (WMS) for faster, error-free order processing.
Synchronized Customer Data: Integrate with your CRM (e.g., Salesforce) to provide your sales and support teams with a complete view of every customer.
Accurate Financial Reporting: Ensure seamless data flow to your ERP (e.g., SAP, NetSuite) for real-time financial visibility and simplified reconciliation.

PIM & DAM Solutions

Centralize and streamline your product information and digital assets. We implement Product Information Management (PIM) and Digital Asset Management (DAM) systems that act as a single source of truth, ensuring product data consistency across all channels and accelerating your time-to-market.

Consistent Product Data: Eliminate inconsistencies in product descriptions, specs, and pricing across your website, app, and marketplaces.
Efficient Content Workflows: Simplify the process of enriching product data and managing high-quality images, videos, and documents.
Faster Time-to-Market: Accelerate new product launches by centralizing all required information and assets in one accessible platform.

Subscription Commerce Platforms

Build predictable, recurring revenue streams with a custom subscription commerce platform. We design and develop flexible systems that can handle complex billing logic, subscription management, and customer retention strategies, from curated boxes to "subscribe and save" models.

Recurring Revenue Models: Create stable and predictable income streams that enhance business valuation and financial planning.
Increased Customer Lifetime Value: Foster long-term relationships and dramatically increase the total revenue generated from each customer.
Personalized Customer Portals: Empower subscribers to easily manage their subscriptions, skip shipments, and update preferences, reducing churn.

B2B eCommerce & Buyer Portals

Deliver a consumer-grade buying experience for your business customers. We build powerful B2B eCommerce portals with features tailored to the complexities of B2B sales, such as custom catalogs, tiered pricing, and purchase order workflows.

Personalized Catalogs & Pricing: Display specific products and pricing tiers based on individual customer contracts and agreements.
Streamlined Reordering: Facilitate quick and easy repeat purchases with features like saved order lists and bulk ordering forms.
Self-Service Account Management: Allow B2B clients to manage their accounts, track orders, and process payments online, freeing up your sales team.

AR/VR Immersive Commerce Experiences

Bridge the gap between digital and physical with immersive shopping experiences. We leverage Augmented and Virtual Reality to create "try before you buy" scenarios, virtual showrooms, and interactive product visualizations that captivate customers and boost buying confidence.

Virtual Try-On Solutions: Allow customers to visualize products like furniture in their home or apparel on themselves using AR.
Interactive 3D Product Configurators: Let shoppers customize products in 3D, exploring every option and detail before making a purchase.
Enhanced Buying Confidence: Reduce returns and increase conversions by giving customers a more accurate and engaging understanding of your products.

Voice & Social Commerce Integration

Meet your customers where they are. We integrate your commerce engine with emerging channels like voice assistants (Alexa, Google Assistant) and social media platforms, enabling frictionless purchases directly within the platforms your customers use every day.

Frictionless Voice Ordering: Enable customers to reorder their favorite products or check order status using simple voice commands.
In-App Social Shopping: Create seamless checkout experiences directly within platforms like Instagram and Facebook, capitalizing on impulse buys.
Expanded Customer Reach: Tap into new and growing sales channels, making your products accessible to a wider audience.

AI-Driven Supply Chain & Logistics Automation

Optimize your back-end operations for speed and efficiency. We use AI and automation to streamline everything from inventory forecasting to last-mile delivery, reducing costs, minimizing errors, and ensuring you can meet customer delivery expectations.

Predictive Inventory Management: Use AI to forecast demand, automate reordering, and prevent costly stockouts or overstock situations.
Optimized Warehouse Operations: Implement systems for intelligent order routing and picking path optimization to increase fulfillment speed.
Enhanced Last-Mile Delivery: Integrate with advanced logistics platforms for real-time tracking and delivery route optimization.

Advanced Analytics & Conversion Rate Optimization (CRO)

Make data-driven decisions to fuel your growth. We implement sophisticated analytics platforms and employ a continuous CRO methodology, using A/B testing and AI-powered insights to systematically improve your user experience and increase profitability.

Actionable Customer Insights: Move beyond vanity metrics to understand the complete customer journey and identify key drop-off points.
Data-Backed UX Improvements: Use heatmaps, session recordings, and A/B testing to make informed decisions that enhance usability and conversions.
Increased Profitability: Systematically optimize your sales funnel to increase average order value, customer lifetime value, and overall revenue.

Legacy Platform Modernization & Re-platforming

Is your outdated eCommerce platform holding you back? We specialize in migrating businesses from monolithic, legacy systems to modern, scalable, and API-first architectures with minimal disruption, unlocking new capabilities and future-proofing your business.

Unlock New Capabilities: Move to a modern architecture that supports headless commerce, AI personalization, and seamless integrations.
Improve Performance & Security: Benefit from the enhanced speed, scalability, and security of cloud-native platforms.
Reduce Technical Debt: Eliminate the high maintenance costs and development bottlenecks associated with outdated, cumbersome systems.

Proven Success in Digital Commerce

We don't just build platforms; we build growth engines. Explore how we've helped retail and eCommerce leaders achieve their strategic goals.

Global Fashion D2C Brand

Industry: Apparel & Fashion

Client: A fast-growing direct-to-consumer fashion brand with a global audience, struggling to scale on a monolithic platform.

"CIS didn't just migrate us; they transformed our entire digital foundation. Our new headless platform is incredibly fast, and the AI-powered recommendations have been a game-changer for AOV."
- Sophia Dalton, Head of eCommerce

40%

Increase in Conversion Rate

1.2s

Reduction in Page Load Time

25%

Uplift in Average Order Value

The Challenge: Scaling Beyond the Monolith

The client's existing eCommerce platform was slow, difficult to update, and couldn't support their vision for content-rich, personalized shopping experiences. They were losing customers to poor performance and couldn't launch international campaigns efficiently.

Key Challenges:

Poor site speed leading to high bounce rates.
Inability to create unique front-end experiences.
Lack of meaningful personalization capabilities.
Difficult and time-consuming international rollouts.

Our Solution: A Headless, AI-Powered Commerce Engine

We engineered a complete re-platforming to a modern, headless architecture using commercetools and a React-based front-end. This provided the foundation for speed and flexibility.

Implemented a headless CMS for seamless content and commerce integration.
Developed a custom AI recommendation engine that analyzed browsing behavior and purchase history.
Integrated with a global CDN and optimized media for sub-second page loads.
Built a scalable backend that simplified the management of multiple currencies, languages, and regional catalogs.

B2B Industrial Parts Marketplace

Industry: Manufacturing & Industrial Supply

Client: A leading distributor of industrial equipment aiming to digitize their sales process and create a multi-vendor marketplace.

"The B2B portal CIS built for us has revolutionized how our clients order. The custom pricing and quick-order features have saved our sales team hundreds of hours per month. It's a true digital transformation."
- Thomas Lamb, VP of Operations

60%

Reduction in Manual Order Processing

35%

Increase in Repeat B2B Orders

24/7

Self-Service Ordering Enabled

The Challenge: Digitizing Complex B2B Sales

The client's sales process was manual, relying on phone calls, emails, and spreadsheets. This was inefficient, prone to errors, and couldn't scale to support a marketplace model with multiple vendors and complex B2B pricing rules.

Key Challenges:

No self-service capabilities for B2B customers.
Complex, contract-specific pricing was handled manually.
Inability to onboard and manage third-party vendors.
Lack of integration with their existing SAP ERP system.

Our Solution: A Robust, Integrated B2B Portal

We developed a custom B2B marketplace platform from the ground up, focusing on automating complex workflows and providing a seamless user experience for both buyers and sellers.

Built a powerful rules engine for customer-specific catalogs and tiered pricing.
Developed intuitive vendor dashboards for product and inventory management.
Created a "quick order" feature allowing buyers to upload purchase orders or part numbers for rapid checkout.
Engineered a deep, bi-directional integration with their SAP ERP for real-time data on orders, inventory, and financials.

Omnichannel Grocery Chain

Industry: Grocery & Food Retail

Client: A regional grocery chain needing to compete with national players by launching a seamless online ordering and delivery service integrated with their physical stores.

"CIS helped us launch our online delivery service in record time. The integration with our in-store POS and inventory systems is flawless. Our customers love the 'click and collect' feature, and it's driven significant incremental revenue."
- Jenna Raynor, Director of Digital Strategy

20%

of Total Sales Now Digital

98%

Order Fulfillment Accuracy

50%

of Online Orders Use BOPIS

The Challenge: Bridging the Physical-Digital Divide

The client had a loyal in-store customer base but no digital presence. They needed to launch an online platform that could handle the complexities of grocery (e.g., weighted items, substitutions) and integrate deeply with their existing store operations for fulfillment.

Key Challenges:

No existing eCommerce infrastructure.
Real-time inventory synchronization across multiple stores was critical.
Needed to support both home delivery and in-store pickup (BOPIS).
The online experience had to be fast and easy for non-technical users.

Our Solution: An Integrated Omnichannel Grocery Platform

We built a comprehensive solution including a customer-facing PWA for online ordering and an in-store picking app for staff, all connected to a central order management system.

Developed a high-performance PWA with features like smart search, shopping lists, and scheduled delivery/pickup slots.
Created a real-time integration with their in-store POS and inventory systems to ensure accurate stock levels.
Built a mobile app for store associates that optimized the order picking and packing process.
Implemented a robust order management system to route orders to the nearest store for efficient fulfillment.

Our Technology & Platform Expertise

We leverage a modern, best-in-class technology stack to build high-performance, scalable, and secure retail solutions.

What Our Clients Say

Our 95% client retention rate is built on trust, transparency, and delivering results that matter.

"CIS transformed our outdated website into a high-speed, headless commerce powerhouse. The team's expertise in both retail strategy and deep tech is unmatched. Our conversion rates have never been higher."

Ava Harrington

CEO, Lifestyle Apparel Brand

"The multi-vendor marketplace they built for us is the cornerstone of our new business model. They handled all the complexity of vendor payouts and logistics integration, allowing us to focus on growth. A truly professional and capable team."

Mason Coleman

Founder, Specialty Foods Marketplace

"We needed a seamless omnichannel experience to connect our stores and online presence. CIS delivered a solution that integrated perfectly with our existing ERP and POS systems. The 'buy online, pick up in-store' feature has been a massive success."

Chloe Holland

COO, National Home Goods Retailer

"The AI-powered personalization engine has had a direct impact on our bottom line. Average order value is up 25% since we launched the new recommendation features. CIS understood our data and turned it into revenue."

Liam Prince

Head of Digital, Cosmetics D2C Brand

"As a B2B company, we needed an eCommerce portal that could handle our complex pricing and customer-specific catalogs. The platform CIS built is intuitive for our clients and has automated so much of our manual sales process. It's been a phenomenal investment."

Isabella Frost

VP of Sales, Medical Device Supplier

"Their process maturity and commitment to security gave us complete peace of mind. From day one, they were transparent, communicative, and delivered on every promise. We consider them a long-term strategic partner, not just a vendor."

Noah Collins

CTO, Enterprise SaaS Company

Flexible Engagement Models for Your Needs

We offer flexible, transparent, and value-driven engagement models designed to align with your project goals, budget, and long-term strategy.

Dedicated AI-Enabled Teams

Embed a full-time, cross-functional team of our AI-enabled experts directly into your project. This model provides maximum flexibility, control, and knowledge retention, acting as a seamless extension of your in-house capabilities. Ideal for long-term projects and complex digital transformations.

Fixed-Price, Scope-Based Projects

When your project requirements are clearly defined, our fixed-price model offers complete budget predictability. We provide a detailed proposal outlining scope, deliverables, and timeline, ensuring a transparent and accountable partnership from start to finish. Perfect for MVPs, re-platforming, and specific feature builds.

Time & Materials (T&M) Model

For projects with evolving requirements and a need for agility, our T&M model provides the ultimate flexibility. You get access to our top talent on demand and pay only for the hours worked. This model is ideal for iterative development, R&D, and projects where the scope may change as you explore new opportunities.

Frequently Asked Questions

Clear answers to common questions about building modern retail and eCommerce experiences.

How does AI enhance the omnichannel retail experience?

AI is the engine behind a truly seamless omnichannel experience. It personalizes product recommendations across all channels (web, mobile, in-store), optimizes inventory management to prevent stockouts, powers intelligent chatbots for 24/7 customer support, and analyzes customer data to predict trends and behavior. This creates a cohesive, intelligent, and highly convenient journey for every shopper, boosting both satisfaction and sales.

We're a D2C brand. How can you help us scale beyond Shopify/BigCommerce?

While platforms like Shopify are excellent starting points, true scale requires a more robust, custom architecture. We specialize in migrating D2C brands to headless commerce solutions, giving you unparalleled flexibility in front-end experience (the 'head') while maintaining a powerful, centralized backend for operations. We'll integrate advanced ERP and CRM systems, build custom subscription models, and optimize your infrastructure to handle enterprise-level traffic and transactions, ensuring your technology never limits your growth.

What's your approach to building a successful online marketplace?

Building a thriving marketplace requires a dual focus: empowering sellers and delighting buyers. Our approach starts with a robust, scalable multi-vendor platform. We build intuitive seller dashboards for easy product management, transparent commission and payout systems, and promotional tools. For buyers, we create powerful search and filtering capabilities, secure payment gateways, and trust-building features like reviews and ratings. We ensure the entire ecosystem is governed by fair, automated logic to foster growth and user confidence.

How do you ensure our eCommerce platform is secure and compliant?

Security is non-negotiable in eCommerce. Our development process is grounded in DevSecOps principles, integrating security at every stage. We implement PCI DSS compliance for payment processing, protect against common threats like XSS and SQL injection, and conduct rigorous penetration testing. We also ensure compliance with data privacy regulations like GDPR and CCPA, building customer trust and protecting your business from liability. Our CMMI Level 5 and SOC 2 certifications reflect our commitment to the highest standards of security and process maturity.

Can you integrate your new eCommerce platform with our existing ERP and CRM systems?

Absolutely. System integration is one of our core strengths. A disconnected tech stack is a major barrier to growth. We build robust, custom APIs and leverage iPaaS solutions to create a seamless data flow between your eCommerce platform and critical systems like SAP, Microsoft Dynamics, Salesforce, or NetSuite. This ensures real-time inventory updates, synchronized customer data, and streamlined order fulfillment, creating a single source of truth that drives operational efficiency across your entire business.

Ready to Build the Future of Retail?

Let's discuss how our AI-powered approach to digital commerce can help you unify your customer experience, automate operations, and unlock new revenue streams. Schedule a free, no-obligation consultation with our retail technology experts today.

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