Stop Losing Sales to Disconnected Retail. It's Time for Unified Commerce.
We engineer AI-powered omnichannel solutions that merge your physical and digital worlds,
creating seamless customer journeys and unlocking explosive growth.
Trusted by Global Retail Leaders and Innovative Brands
Why CIS is Your Strategic Retail Transformation Partner
The modern shopper doesn't see channels; they see your brand. Yet, many retailers are stuck battling data silos, clunky legacy systems, and inconsistent experiences that kill loyalty and leak revenue. At CIS, we architect and implement end-to-end retail and omnichannel platforms. By integrating your POS, e-commerce, inventory, and customer data with intelligent AI, we deliver the unified view you need to optimize operations and the seamless experience your customers demand.
Unified Commerce Experts
We specialize in API-first, headless, and composable architectures that break down silos between your online and offline channels for a single source of truth.
AI-Powered Personalization
Move beyond simple customer segments. We implement AI models that enable true 1:1 journey optimization, predictive recommendations, and dynamic pricing.
End-to-End Implementation
From initial strategy and platform architecture to full-stack development, integration, deployment, and 24/7 support, we are your comprehensive tech partner.
Legacy System Modernization
Our experts specialize in untangling complex legacy systems, migrating your data safely, and re-platforming you onto modern, scalable cloud infrastructure.
Data-Driven Retail Insights
We build a single source of truth for your inventory, customer data, and sales transactions, empowering you with actionable BI and predictive analytics.
Future-Ready Store Tech
Gain a competitive edge with our expertise in mobile POS, endless aisle applications, clienteling tools, IoT sensors, and smart store solutions.
Verifiable Process Maturity
With CMMI Level 5, SOC 2, and ISO 27001 certifications, we guarantee a delivery process that is secure, efficient, and built on world-class quality standards.
Risk-Free Engagement
Start with confidence. Our 2-week paid trial allows you to experience our talent and processes firsthand before committing to a long-term partnership.
Global Scale, Dedicated Teams
Leverage our 1000+ in-house experts. You get the scale and diverse skill set of a global firm with the focus and accountability of a dedicated project team.
Our AI-Enabled Retail & Omnichannel Services
We offer a comprehensive suite of services designed to build, integrate, and optimize every facet of your retail ecosystem. Our solutions are tailored to your unique challenges, ensuring a truly unified and intelligent commerce platform.
Headless & Composable Commerce
Decouple your frontend presentation layer from your backend commerce engine for ultimate flexibility and faster innovation.
- Build unique, content-rich experiences on any device or channel.
- Integrate best-of-breed microservices for functions like search, payments, and CMS.
- Achieve unparalleled site performance and scalability.
Order Management Systems (OMS)
Create a central nervous system for all orders, providing a single view of inventory and customer transactions across all channels.
- Enable complex fulfillment options like BOPIS, ROPIS, and Ship-from-Store.
- Optimize order routing for speed and cost-efficiency.
- Reduce stockouts and improve inventory turnover.
Product Information Management (PIM)
Centralize and enrich all your product data to ensure consistency and accuracy across every customer touchpoint.
- Streamline the process of launching new products.
- Deliver consistent and compelling product stories everywhere.
- Reduce data entry errors and manual effort.
Custom E-commerce Development
Build a bespoke e-commerce platform from the ground up, perfectly tailored to your unique business model and customer needs.
- Implement custom features and workflows that off-the-shelf solutions can't handle.
- Gain full control over your technology stack and future roadmap.
- Integrate seamlessly with your existing enterprise systems.
Mobile POS (mPOS) Solutions
Empower your store associates to check out customers anywhere on the floor, busting lines and improving the in-store experience.
- Integrate mPOS with inventory, CRM, and loyalty programs.
- Enable secure payment processing on mobile devices.
- Facilitate pop-up shops and event-based retail.
Endless Aisle & Clienteling Apps
Equip associates with powerful mobile tools that provide access to the entire enterprise inventory and rich customer profiles.
- Save sales by selling products that are not physically in store.
- Provide personalized recommendations based on purchase history.
- Build stronger customer relationships and increase basket size.
IoT, Beacons & Smart Store Tech
Leverage in-store technology to understand customer behavior, automate tasks, and create interactive experiences.
- Analyze foot traffic patterns to optimize store layout.
- Send location-based promotions to shoppers' phones.
- Implement smart shelving for real-time inventory tracking.
Digital Signage & Interactive Kiosks
Create dynamic, engaging in-store displays and self-service stations that inform and convert customers.
- Update promotions and content remotely and in real-time.
- Provide self-service options for product lookup, ordering, and checkout.
- Bridge the gap between your digital content and physical store.
AI-Powered Recommendation Engines
Go beyond "customers who bought this also bought..." with sophisticated AI that delivers truly personal product recommendations.
- Increase average order value and conversion rates.
- Improve product discovery for your customers.
- Adapt recommendations in real-time based on browsing behavior.
Customer Data Platform (CDP) Implementation
Unify customer data from all sources (online, offline, marketing, service) to create a persistent, 360-degree customer view.
- Enable advanced segmentation and personalization at scale.
- Ensure data privacy and consent management compliance.
- Power all your marketing and customer experience tools with clean, unified data.
Loyalty & Rewards Program Development
Design and build custom loyalty programs that foster emotional connection and drive repeat purchases.
- Implement tiered rewards, points systems, and exclusive member benefits.
- Integrate loyalty status across all channels for a seamless experience.
- Analyze program data to optimize rewards and engagement.
Omnichannel Marketing Automation
Connect your marketing tools to your unified commerce platform to deliver consistent, context-aware messaging across email, SMS, social, and in-app.
- Trigger abandoned cart reminders that work across devices.
- Send post-purchase follow-ups and review requests.
- Personalize campaigns based on both online behavior and in-store purchases.
AI-Driven Inventory Management
Use predictive analytics and machine learning to optimize stock levels, reduce carrying costs, and prevent stockouts.
- Forecast demand with greater accuracy based on sales data, seasonality, and trends.
- Automate reordering and inventory allocation across your network.
- Identify slow-moving stock for targeted promotions.
Supply Chain & Logistics Integration
Connect your commerce platform with your WMS, TMS, and 3PL partners for end-to-end visibility and efficiency.
- Automate the flow of information from order placement to final delivery.
- Provide customers with real-time, accurate tracking information.
- Optimize fulfillment costs and delivery times.
ERP & CRM Integration for Retail
Ensure a seamless flow of data between your customer-facing commerce platforms and your core back-office systems.
- Sync financial, customer, and order data in real-time.
- Eliminate manual data entry and reconciliation.
- Provide a single source of truth for reporting and analytics.
Returns Management (RMA) Solutions
Streamline your returns process to make it easy for customers and cost-effective for your business.
- Implement a self-service online returns portal.
- Enable in-store returns for online purchases.
- Analyze returns data to identify product quality issues.
Ready to Unify Your Retail Experience?
Your customers are waiting for a seamless experience. Let's talk about how to break down your data silos, modernize your tech stack, and build the unified commerce platform that will fuel your growth for the next decade.
Book a Free ConsultationSuccess in Unified Commerce: Our Impact
We don't just build platforms; we deliver measurable business outcomes. Explore how we've helped retailers like you overcome their biggest omnichannel challenges.
Case Study: Real-Time Inventory for a Growing Fashion Brand
Industry: Apparel & Fashion
Client Overview: A mid-sized fashion retailer with 50+ physical stores and a rapidly growing e-commerce channel. They were struggling with a legacy system that couldn't sync inventory in real-time, leading to frequent overselling online, customer frustration, and lost revenue.
"CIS didn't just build us an OMS; they re-architected our entire fulfillment process. Our inventory accuracy is near-perfect, and our customers are happier." - Alex Royce, COO, Fashionopoly
The Problem
The client's batch-based inventory updates (every 4 hours) meant their website often displayed items as "in stock" when they had already been sold in-store. This resulted in cancelled orders, a high volume of customer service complaints, and damage to their brand reputation.
Key Challenges:
- Integrating dozens of disparate POS systems with a central database.
- Building a scalable Order Management System (OMS) to handle peak season volume.
- Migrating historical sales data without disrupting daily operations.
- Training store staff on new fulfillment workflows like Ship-from-Store.
Our Solution:
We implemented a custom, cloud-native OMS that served as the central hub for all inventory and order data. Our solution included:
- Real-time API integrations with their existing POS and Shopify Plus e-commerce platform.
- An intelligent order routing engine to determine the most efficient fulfillment location.
- A simple mobile interface for store associates to manage Ship-from-Store orders.
- A centralized dashboard for the operations team to monitor inventory levels and order statuses across the entire network.
Positive Outcomes
Case Study: Creating a 360° Customer View for a Home Goods Giant
Industry: Home Goods & Furniture
Client Overview: An enterprise home goods company with a massive product catalog, multiple sub-brands, and a complex web of customer data sources, including in-store purchases, online orders, warranty registrations, and marketing platform interactions. They had no single view of their customer, which severely limited their ability to personalize marketing and service.
"Their work on our CDP was transformative. We finally have a single view of our customer, which has supercharged our personalization efforts and directly impacted our LTV." - Jenna Raynor, Head of Digital, Kristals Cosmetics
The Problem
Customer data was fragmented across 15 different systems. A customer who bought a sofa in-store and a lamp online appeared as two different people. This led to irrelevant marketing, poor customer service, and missed opportunities for cross-selling and upselling.
Key Challenges:
- Ingesting and cleaning data from diverse and often unstructured sources.
- Developing a robust identity resolution model to stitch together customer profiles.
- Ensuring compliance with data privacy regulations like GDPR and CCPA.
- Integrating the unified profiles back into their marketing and service platforms.
Our Solution:
We architected and deployed a leading Customer Data Platform (CDP), customizing it to the client's specific needs. The project involved:
- Building custom data connectors for their legacy and proprietary systems.
- Implementing an advanced AI-based identity resolution algorithm to merge duplicate profiles accurately.
- Creating detailed customer segments based on purchase history, browsing behavior, and predictive LTV scores.
- Setting up real-time data syndication to their email service provider, ad platforms, and customer support software.
Positive Outcomes
Case Study: Revolutionizing the In-Store Experience with Clienteling
Industry: Consumer Electronics
Client Overview: A national chain of specialty electronics stores facing intense competition from online retailers. Their in-store experience was transactional and lacked personalization, and associates were ill-equipped to answer complex product questions or offer tailored solutions.
"The clienteling app CIS developed is a game-changer for our store associates. It's intuitive, powerful, and directly impacts our bottom line through increased basket size and happier customers." - Marcus Dyer, VP of Technology, HYPE
The Problem
When a product was out of stock, the sale was lost. Associates had no easy way to access a customer's purchase history or preferences to make relevant recommendations. The result was a disconnected experience that failed to leverage the key advantage of a physical store: expert human interaction.
Key Challenges:
- Designing an intuitive UI/UX for a fast-paced retail environment.
- Ensuring the application was fast and reliable on tablet devices.
- Providing secure access to sensitive customer and inventory data.
- Integrating with multiple backend systems for product specs, inventory, and customer profiles.
Our Solution:
We developed a custom cross-platform clienteling application that put the power of their enterprise data into the hands of every store associate. Key features included:
- A "save the sale" endless aisle feature to order out-of-stock items for home delivery.
- A 360° customer profile view with past purchases, wish lists, and support tickets.
- An AI-powered recommendation engine suggesting compatible products and accessories.
- A built-in communication tool for associates to follow up with clients post-purchase.
Positive Outcomes
Our Agile & Collaborative Delivery Process
We believe in a transparent, iterative, and partnership-driven approach. Our CMMI Level 5-appraised process ensures you have full visibility and control at every stage, from initial concept to final launch and beyond.
Discovery & Strategy
We dive deep into your business goals, customer journeys, and technical landscape to co-create a detailed project roadmap and architecture plan.
UI/UX Design & Prototyping
Our design experts create intuitive, user-centric interfaces. We build interactive prototypes to validate the user experience before writing a single line of code.
Agile Development Sprints
Your project is broken down into two-week sprints. You'll get regular demos, provide feedback, and see tangible progress continuously.
Rigorous QA & Testing
Our dedicated QA engineers perform comprehensive testing—including functional, performance, and security—to ensure a flawless, bug-free launch.
Deployment & Go-Live
We manage the entire deployment process, ensuring a smooth transition with zero downtime. We're by your side for the critical launch phase.
Ongoing Support & Optimization
Our partnership doesn't end at launch. We offer 24/7 support, performance monitoring, and continuous optimization to ensure long-term success.
Technology Stack & Platforms
We are technology-agnostic and leverage a modern, best-of-breed stack to build scalable, high-performance retail solutions. We have deep expertise in the leading commerce platforms, cloud infrastructure, and development frameworks.
What Our Retail Partners Say
Our success is measured by the success of our clients. We build long-term partnerships based on trust, transparency, and a relentless focus on delivering results.
"CIS delivered a complex, multi-channel order management system on time and on budget. Their technical expertise and project management are second to none. They are a true partner in our digital transformation."
"The customer data platform they implemented has become the brain of our marketing operations. We now understand our customers on a level we never thought possible. The impact on retention has been phenomenal."
"The clienteling app is loved by our store associates. It's fast, intuitive, and gives them the information they need to provide exceptional service. It's directly contributed to a significant increase in our average order value."
"We chose CIS to lead our headless commerce migration. Their deep knowledge of composable architectures was invaluable. Our site is now faster, more flexible, and we can launch new features in days, not months."
"Their AI team built a recommendation engine that has significantly outperformed our previous solution. The level of personalization we can now offer has been a key driver of our recent growth."
"Working with CIS's dedicated POD felt like an extension of our own team. Their communication, transparency, and commitment to quality are outstanding. They are more than a vendor; they are a strategic asset."
Frequently Asked Questions
Have questions about starting your unified commerce journey? We have answers.
Our approach is methodical and risk-averse. We start with a thorough discovery to map your existing architecture and data flows. We then use an API-led strategy, building a modern integration layer (often using microservices) that communicates with your legacy systems. This allows us to gradually modernize your stack without a disruptive "big bang" replacement, ensuring business continuity.
Think of it as an evolution. Headless commerce decouples the frontend (the "head") from the backend commerce engine. This gives you design freedom. Composable commerce takes this a step further by breaking down the backend itself into a collection of independent, best-of-breed services (like search, payments, reviews, etc.) that are "composed" together via APIs. It offers maximum flexibility and avoids vendor lock-in.
AI transforms the customer journey from reactive to predictive. It powers 1:1 personalization by analyzing behavior to recommend the perfect product. It optimizes your supply chain by forecasting demand to prevent stockouts. It personalizes marketing by identifying which customers are likely to churn and targeting them with retention offers. It's about making every interaction smarter, more relevant, and more efficient.
Security is at the core of everything we do. We are SOC 2 and ISO 27001 certified, and our development process follows strict DevSecOps principles. For PCI compliance, we typically integrate with Level 1 PCI compliant payment gateways like Stripe or Adyen, ensuring that sensitive cardholder data never touches your servers, drastically reducing your compliance scope and risk.
Absolutely. We are technology-agnostic, meaning our recommendations are based solely on your specific needs, budget, and scalability requirements. Our initial strategic consulting phase involves a detailed analysis of your business model to recommend the optimal mix of platforms, frameworks, and cloud services for your long-term success.
The timeline varies depending on complexity. A foundational project, like implementing a core OMS, might take 4-6 months. A full-scale, multi-year transformation involving a CDP, headless re-platforming, and new in-store apps is a longer journey. We prioritize a phased approach, delivering high-value components early and iteratively to ensure you see ROI as quickly as possible.
Your Journey to Unified Commerce Starts Here
Don't let outdated technology dictate your brand's future. Partner with CIS to build a resilient, scalable, and intelligent retail ecosystem that delights customers and drives unparalleled growth. Schedule your complimentary strategy session with our retail experts today.
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