AI-Powered Telecom & Media Platforms: Future-Proof Your Subscriber Economy
Stop fighting churn and legacy tech. Start building the future.
We engineer AI-driven platforms that boost subscriber loyalty, accelerate content delivery,
and unlock new revenue streams.
In a world of infinite choice, your platform is your competitive edge. We build intelligent, scalable, and resilient telecom and media solutions that captivate audiences and optimize every facet of your digital operations. From hyper-personalized subscriber journeys to ultra-low latency content delivery, our AI-enabled approach ensures you not only compete but dominate the digital frontier.
Trusted by Global Leaders in Technology and Media
Why CIS for Your Telecom & Media Platform?
We don't just build software; we architect digital ecosystems that drive growth, engagement, and operational excellence.
AI-Native Architecture
Our platforms are built with AI at the core, not as an afterthought. This enables predictive analytics for churn, hyper-personalization of content, and intelligent automation of network operations from day one.
Deep Domain Expertise
With over two decades of experience, we understand the nuances of BSS/OSS, content delivery networks (CDNs), subscriber lifecycle management, and regulatory compliance. We speak your language and solve your specific challenges.
Scalability & Performance
We engineer for peak demand. Our solutions, built on cloud-native and microservices principles, handle millions of subscribers and petabytes of data, ensuring low latency and high availability, even during prime time.
Carrier-Grade Security
Security is non-negotiable. We integrate robust security protocols, from digital rights management (DRM) to anti-fraud systems, ensuring your platform, content, and subscriber data are protected against emerging threats.
Accelerated Time-to-Market
Leverage our pre-built frameworks and modular architecture to launch new services and features faster. Our agile development pods help you out-innovate the competition and respond swiftly to market changes.
End-to-End Partnership
From initial strategy and architecture to 24/7 managed services and continuous optimization, we are your long-term technology partner. We succeed when you succeed, providing full lifecycle support for your platform.
Our Comprehensive Platform Engineering Services
A complete suite of services to build, modernize, and operate high-performance telecom and media platforms.
Subscriber Management & Billing Platforms
We build and modernize the core systems that manage the entire subscriber lifecycle. Our solutions are designed for flexibility, enabling complex product catalogs, targeted promotions, and seamless self-service experiences that reduce operational costs and increase customer satisfaction.
- Develop convergent billing systems for prepaid, postpaid, and hybrid models.
- Implement self-service portals and apps for plan management and support.
- Integrate with CRM and marketing automation for a 360-degree customer view.
OTT & Video Streaming Platform Development
Launch your own world-class streaming service. We provide end-to-end development for Live, VOD, and linear streaming, incorporating secure video players, multi-DRM, dynamic ad insertion (DAI), and recommendation engines to create engaging, monetizable viewing experiences across all devices.
- Build scalable transcoding pipelines for adaptive bitrate streaming.
- Integrate with leading DRM providers for content protection.
- Develop custom recommendation engines using AI to increase watch time.
Content Delivery Network (CDN) & Edge Computing Solutions
Deliver flawless, low-latency experiences to a global audience. We architect and optimize private and hybrid CDNs, leveraging edge computing to cache content closer to your users, reducing load times and improving streaming quality while lowering bandwidth costs.
- Design and deploy multi-region CDN architectures for global reach.
- Implement intelligent traffic routing and load balancing.
- Develop edge applications for real-time video processing or IoT data aggregation.
Digital Rights Management (DRM) & Content Security
Protect your most valuable asset: your content. We implement multi-DRM solutions (Google Widevine, Apple FairPlay, Microsoft PlayReady) and forensic watermarking to prevent piracy and ensure compliance with content licensing agreements, securing your revenue streams.
- Integrate a unified DRM licensing server for seamless key delivery.
- Implement session-based watermarking to trace content leaks.
- Ensure secure content ingestion, storage, and delivery pipelines.
BSS/OSS Modernization & Automation
Transform your legacy Business and Operations Support Systems into agile, automated, and cloud-native platforms. We re-architect monolithic systems into microservices, automate workflows, and provide a unified view of your network and service operations, drastically reducing OpEx and improving service agility.
- Migrate legacy BSS/OSS to public or private cloud environments.
- Implement Zero-Touch Provisioning and automated service orchestration.
- Develop unified dashboards for network performance and service quality monitoring.
5G Network Slicing & Monetization Platforms
Capitalize on the promise of 5G. We build platforms that enable dynamic network slicing, allowing you to offer guaranteed Quality of Service (QoS) for enterprise applications like IoT, connected vehicles, and private networks. Our solutions help you create and monetize new, high-margin 5G services.
- Develop service catalogs and ordering portals for enterprise network slices.
- Integrate with 5G core network functions for slice management.
- Build real-time monitoring and billing systems for slice usage.
Media & Subscriber Data Analytics Platforms
Turn your data into your most powerful strategic asset. We build centralized data platforms that ingest, process, and analyze subscriber behavior, content performance, and network data. Gain actionable insights to reduce churn, optimize content acquisition, and personalize marketing efforts.
- Implement real-time Quality of Experience (QoE) monitoring dashboards.
- Build predictive models to identify subscribers at risk of churning.
- Create audience segmentation for targeted advertising and promotions.
AI-Powered Operations (AIOps) for Network Management
Move from reactive to predictive network management. Our AIOps solutions use machine learning to analyze network telemetry data, predict potential failures before they occur, identify root causes of outages automatically, and optimize resource allocation in real-time, ensuring maximum uptime and performance.
- Deploy anomaly detection algorithms to flag unusual network behavior.
- Automate root cause analysis to reduce Mean Time to Resolution (MTTR).
- Develop predictive capacity planning models to prevent bottlenecks.
Proven Success in a Converged World
Case Study: Launching a Scalable OTT Streaming Service for a Media Broadcaster
A leading regional broadcaster needed to pivot to a direct-to-consumer model to compete with global streaming giants. They required a scalable, feature-rich OTT platform that could handle live sports and a large VOD library, delivered to multiple devices.
Key Challenges:
- Handling massive, concurrent user spikes during live events.
- Ensuring broadcast-quality, low-latency streaming.
- Implementing a flexible subscription and ad-based monetization model.
- Protecting premium content with studio-grade DRM.
"CIS didn't just build us an app; they engineered a complete digital media ecosystem. Their expertise in video workflows and cloud architecture was critical to our successful launch and rapid growth."
Case Study: Modernizing BSS for a Mobile Virtual Network Operator (MVNO)
An MVNO was struggling with a rigid, legacy billing and CRM system that hindered its ability to launch competitive new plans and promotions. Manual processes were slow, error-prone, and driving up operational costs.
Key Challenges:
- Migrating millions of subscriber records with zero downtime.
- Integrating with multiple underlying carrier networks.
- Automating the entire order-to-activate process.
- Creating a flexible product catalog to enable rapid plan creation.
"The BSS transformation project was a game-changer. CIS's team managed the complexity flawlessly, delivering a modern, agile platform that has become the engine of our growth."
Case Study: AI-Powered Proactive Churn Reduction for a Major Telco
A national telecom provider was facing intense competition and rising subscriber churn. They needed to move from reactive retention offers to a proactive, data-driven strategy to identify and engage at-risk customers before they decided to leave.
Key Challenges:
- Consolidating data from dozens of disparate systems (billing, network, CRM).
- Building an accurate machine learning model to predict churn probability.
- Integrating predictions into marketing automation for targeted interventions.
- Measuring the true ROI of retention campaigns.
"The predictive analytics platform CIS built is now a cornerstone of our customer strategy. We can now anticipate customer needs and address issues proactively, which has had a massive impact on our bottom line."
Our Technology & Platform Expertise
We leverage a modern, scalable, and secure technology stack to build carrier-grade platforms.
What Our Clients Say
"CIS's understanding of the media supply chain is unparalleled. They helped us automate our entire content ingestion and processing pipeline, saving us thousands of hours and getting content to our viewers faster."
"We needed a partner who could handle the complexities of real-time billing and policy control for our 5G enterprise services. CIS delivered a robust, scalable solution that has become a key differentiator for us."
"The team at CIS is more than just developers; they are true strategic partners. They challenged our assumptions and helped us design a subscriber platform that is not only technically excellent but also perfectly aligned with our business goals."
Flexible Engagement Models
We tailor our engagement to fit your specific needs, from augmenting your team to delivering a full turnkey solution.
Dedicated Development PODs
Get a cross-functional team of strategists, architects, developers, and QA engineers working as a seamless extension of your organization to accelerate your roadmap.
Project-Based Delivery
Have a well-defined platform or feature to build? We provide end-to-end project delivery with a fixed scope, timeline, and budget, ensuring predictable outcomes.
Managed Platform Services
Focus on your business while we handle the technology. We offer 24/7 monitoring, maintenance, and continuous optimization for your platform, governed by strict SLAs.
Frequently Asked Questions
Security is our top priority. We follow a defense-in-depth strategy, including secure coding practices (OWASP), infrastructure hardening, end-to-end encryption, multi-DRM for content, and strict access controls. We are SOC 2 and ISO 27001 certified, and our processes are regularly audited to ensure compliance with the highest security standards.
Absolutely. We specialize in enterprise integration. Our architects design robust integration layers using APIs, message queues, and ETL processes to ensure your new platform communicates seamlessly with existing BSS/OSS, CRM, or third-party systems. We prioritize a phased migration strategy to minimize disruption.
We design for elasticity from the ground up. By using cloud-native architectures, auto-scaling groups, load balancing, and global CDNs, our platforms can automatically scale resources up or down based on real-time demand. This ensures a smooth user experience during peak events like live sports finals, while optimizing costs during off-peak hours.
AI is integrated across our solutions. For subscribers, we build recommendation engines and personalization algorithms. For operations, we use AIOps for predictive network maintenance and anomaly detection. For business, we develop churn prediction models and analytics platforms. Our AI-Enabled developers use enterprise-grade AI tools to accelerate development and improve code quality, ensuring a smarter, more efficient platform.
Our process begins with a deep-dive discovery workshop to understand your business goals and technical requirements. We then move to architecture and design, followed by agile development sprints with regular demos and feedback loops. Throughout the process, you'll have a dedicated project manager and full transparency into our progress. We conclude with rigorous testing, deployment, and a smooth handover to your team or our managed services.
Ready to Build the Next Generation of Digital Experiences?
Let's talk about how our AI-powered platform engineering can transform your subscriber engagement, content delivery, and operational efficiency. Schedule a free, no-obligation consultation with our domain experts today.
Schedule Your Free ConsultationStart the Conversation
Our experts are ready to help you navigate the complexities of the digital media and telecom landscape. Reach out to us to discuss your project, and let's build something remarkable together.
info@cisin.com
+1-855-673-0247
16192 Coastal Highway, Lewes, DE 19958