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Understand Your True Software Maintenance Costs
Tired of unpredictable budgets and surprise expenses for your app? We provide transparent, AI-enabled software maintenance and support services that protect your investment, eliminate financial uncertainty, and ensure your application performs flawlessly.
Trusted by Global Leaders and Innovative Startups
The CIS Advantage: Proactive, Predictable, and AI-Powered
We transform software maintenance from a reactive cost center into a strategic asset. Our approach is built on 20+ years of experience, CMMI Level 5 process maturity, and a forward-thinking, AI-enabled framework.
AI-Enabled Monitoring
Our systems use AI to predict issues before they impact your users. We analyze logs and performance metrics 24/7 to identify anomalies, ensuring we fix problems proactively, not after they cause downtime.
Predictable Flat-Rate Pricing
Escape the variable, unpredictable costs of hourly billing. We offer clear, tiered maintenance plans that fit your budget, allowing you to forecast expenses accurately and eliminate financial surprises.
Ironclad Security Focus
With ISO 27001 and SOC 2 certifications, security is in our DNA. We perform continuous vulnerability scanning, automated dependency checks, and proactive patching to keep your application and user data secure.
Dedicated Expert PODs
You get a dedicated team—your own Product Ownership POD—that knows your application inside and out. This ensures deep contextual knowledge, faster resolutions, and a true partnership approach.
Focus on Performance & Growth
We don't just fix bugs. We optimize performance, refine features, and provide strategic guidance to ensure your application scales with your business, turning a maintenance budget into a growth investment.
Guaranteed SLAs & Transparency
Our Service Level Agreements are clear and guaranteed. You get defined response times and resolution targets. A dedicated portal provides full transparency into all maintenance activities and performance metrics.
20+ Years of Experience
Since 2003, we've successfully maintained and supported thousands of complex applications. We've seen it all, and we apply that deep experience to keep your software running flawlessly.
CMMI Level 5 Process Maturity
Our processes are certified at the highest level, ensuring consistent, high-quality, and optimized delivery. This isn't just a badge; it's a guarantee of operational excellence that minimizes errors and maximizes efficiency.
24/7/365 Support Options
For mission-critical applications, we offer round-the-clock support. Our global team ensures that no matter when an issue arises, an expert is available to resolve it immediately.
Our Comprehensive Maintenance & Support Services
We offer a full spectrum of services designed to cover every aspect of your application's lifecycle. Our structured approach ensures your software remains stable, secure, and aligned with your evolving business needs.
Preventive Maintenance: Future-Proofing Your Application
This is where we stop problems before they start. Our proactive approach focuses on identifying and resolving potential issues, optimizing performance, and reducing the likelihood of future failures.
- AI-Powered Proactive Monitoring: 24/7 automated surveillance of your application's health, performance, and security to detect anomalies before they escalate.
- Continuous Security Audits: Regular, automated vulnerability scanning and dependency analysis to identify and patch security holes.
- Performance & Load Testing: Simulating user traffic to identify bottlenecks and ensure your application can handle peak demand without crashing.
Corrective Maintenance: Rapid & Reliable Issue Resolution
When things go wrong, you need a fast and effective response. Our corrective maintenance services are designed to rapidly diagnose and fix bugs, errors, and failures with minimal disruption to your users.
- 24/7 Emergency Bug Fixing: Immediate response to critical, application-breaking bugs to restore functionality and minimize downtime.
- Guaranteed SLA-Based Support: A structured ticketing system with defined response and resolution times, ensuring your issues are addressed promptly.
- Root Cause Analysis (RCA): We don't just patch problems; we investigate the underlying cause to prevent recurrence, providing you with a detailed RCA report.
Adaptive Maintenance: Keeping Pace with Change
The digital landscape is constantly changing. We ensure your application remains compatible and functional as its operating environment evolves, from new OS versions to third-party API updates.
- Platform & OS Updates: Managing updates for mobile operating systems (iOS/Android), server environments, and cloud platforms to ensure continued compatibility.
- Third-Party API & Integration Management: Proactively managing changes in external services your app relies on (e.g., payment gateways, social logins) to prevent service interruptions.
- Technology Stack Modernization: Strategically updating outdated libraries, frameworks, and components to improve performance, security, and maintainability.
Perfective Maintenance: Continuous Improvement & Optimization
Great software is never truly "finished." We help you refine and enhance your application based on user feedback and changing business goals, ensuring it continues to deliver maximum value.
- Feature Enhancement & Refinement: Implementing small-scale feature improvements and usability tweaks to enhance the user experience without a full development cycle.
- Performance & Code Optimization: Refactoring code, optimizing database queries, and improving application architecture to make it faster, more efficient, and easier to scale.
- UI/UX Improvement Cycles: Analyzing user behavior and feedback to make data-driven improvements to the interface and user flow, increasing engagement and conversion.
Estimate Your Monthly Maintenance Cost
This interactive tool provides a ballpark estimate based on common factors. For a precise, fixed-price quote, talk to one of our experts.
Flexible Engagement Models That Fit Your Needs
We understand that every business has unique requirements. That's why we offer a range of pricing models designed for flexibility, transparency, and value.
Dedicated Team (POD Model)
Your own dedicated team of experts for a flat monthly fee. This model provides maximum flexibility, deep application knowledge, and a proactive partnership for ongoing development and maintenance.
Best for: Businesses needing continuous improvement, feature enhancements, and strategic guidance.Fixed-Price Packages
Clear, predictable pricing for a defined scope of work. We offer tiered packages (e.g., Essential, Growth, Enterprise) that cover a specific set of maintenance tasks and support hours per month.
Best for: Companies seeking a predictable, fixed budget for standard maintenance and support activities.Time & Materials (T&M)
Pay only for the hours you use. This model is ideal for ad-hoc support, unpredictable workloads, or when the scope of maintenance tasks is difficult to define upfront.
Best for: Applications with fluctuating support needs or for handling specific, one-off projects.From Unstable to Unstoppable: Our Success Stories
We don't just maintain software; we elevate it. See how we've helped businesses turn their problematic applications into secure, high-performing assets.
Case Study: Stabilizing a Mission-Critical FinTech Platform
Industry: Financial Technology
Client Overview: A rapidly growing FinTech startup providing a B2B payment processing platform. Their initial application, built by a different vendor, was struggling with frequent downtime, slow transaction processing, and growing security concerns, threatening their regulatory compliance and client trust.
"CIS didn't just fix our app; they re-engineered our confidence. Their proactive maintenance and security hardening have been a game-changer for our business. Downtime is a thing of the past." - Alex Royce, CTO, FinSecure Payments
The Problem
The client's platform was experiencing outages during peak hours, transactions were taking too long to process, and their recent security audit had flagged several critical vulnerabilities. Their in-house team was overwhelmed with firefighting, unable to focus on developing new, revenue-generating features.
Key Challenges:
- Frequent, unpredictable application crashes.
- Slow database queries causing transaction timeouts.
- Lack of a structured security patching process.
- Inability to scale the infrastructure to meet growing demand.
Our Solution:
CIS implemented a comprehensive maintenance and support plan, starting with a thorough code audit and security assessment. We established a dedicated POD to manage the application.
- Deployed AI-powered monitoring tools for proactive issue detection.
- Refactored critical code sections and optimized database performance.
- Implemented a DevSecOps pipeline for automated security scanning and patching.
- Migrated the infrastructure to a scalable, auto-scaling cloud environment on AWS.
Case Study: Scaling an E-commerce Marketplace for Peak Traffic
Industry: E-commerce & Retail
Client Overview: A popular online marketplace for niche collectibles. Their platform was successful but built on an aging technology stack that couldn't handle the traffic spikes during promotional events and holidays, leading to lost sales and frustrated users.
"The holiday season used to be our most stressful time. With CIS managing our platform, we handled Black Friday traffic without a single hiccup. Our sales increased by 40% year-over-year." - Emily Snow, Founder, CollectiVerse
The Problem
The client's website would become unresponsive or crash entirely during high-traffic periods. The checkout process was slow, causing high cart abandonment rates, and managing product inventory across thousands of sellers was becoming a logistical nightmare.
Key Challenges:
- Inability to handle concurrent user sessions.
- High cart abandonment rate due to slow checkout.
- Manual and error-prone inventory management processes.
- Outdated platform that was difficult and expensive to update.
Our Solution:
Our team took over the complete maintenance and modernization of the platform. We focused on performance, scalability, and automation to prepare for growth.
- Re-architected the platform using a microservices approach for better scalability.
- Implemented a Content Delivery Network (CDN) and advanced caching strategies.
- Developed a custom inventory synchronization module to automate updates.
- Established a 24/7 support plan with proactive monitoring specifically for peak sales events.
Case Study: Ensuring Reliability for a B2B SaaS Provider
Industry: Software as a Service (SaaS)
Client Overview: A B2B SaaS company providing project management software to enterprise clients. Their reputation depended on the reliability and security of their platform, but a growing backlog of minor bugs and performance issues was starting to cause customer complaints and impact renewals.
"CIS acts as a true extension of our engineering team. They handle all the day-to-day maintenance, allowing our core team to focus 100% on innovation. Our customer satisfaction scores have never been higher." - Michael Harper, VP of Engineering, ProjexFlow
The Problem
The client's internal development team was spending nearly 40% of their time on bug fixes and customer-reported issues, slowing down the product roadmap. There was no formal process for adaptive maintenance, so the application was falling behind on compatibility with new browsers and integrations.
Key Challenges:
- Slow bug resolution times impacting customer satisfaction.
- Development team distracted from new feature development.
- Lack of a process for managing third-party software updates.
- Inconsistent application performance across different user loads.
Our Solution:
We implemented our "Maintenance as a Service" model, providing a dedicated team to handle all corrective, adaptive, and perfective tasks.
- Integrated our ticketing system with their customer support platform for seamless issue tracking.
- Established a monthly cycle for adaptive maintenance, including browser compatibility testing and library updates.
- Conducted performance profiling and optimized slow-running components of the application.
- Provided detailed monthly reports on all maintenance activities, performance metrics, and SLAs met.
Our Seamless Onboarding Process
We make transitioning your application's maintenance to our team simple, secure, and transparent. Our structured process ensures a smooth handover with zero disruption to your service.
Discovery & Assessment
We start with a deep dive into your application. Our team reviews your codebase, architecture, and infrastructure to understand its current state, identify risks, and define the scope of work. This phase is crucial for providing an accurate, fixed-price quote.
Knowledge Transfer & Setup
We work closely with your team to ensure a complete and secure handover of all necessary assets and documentation. We set up our AI-powered monitoring tools, establish secure access protocols, and integrate with your existing communication channels (like Slack or Jira).
Stabilization & Optimization
During the initial phase, our primary focus is on stabilizing the application. We address any immediate critical issues, implement our monitoring and security protocols, and perform initial performance optimizations to create a reliable baseline.
Ongoing Proactive Maintenance
Once stabilized, we move into our continuous maintenance cycle. You'll receive regular reports, proactive updates, and strategic recommendations. Your dedicated POD becomes an integral part of your team, ensuring your application runs flawlessly and evolves with your business.
Our Monitoring & Support Technology Stack
We use a best-in-class toolset to monitor, manage, and maintain your applications, ensuring enterprise-grade reliability and security.
What Our Long-Term Partners Say
"We used to dread deploying updates. Now, with CIS managing our CI/CD pipeline and post-launch support, we release new features with confidence. Their team is incredibly responsive and professional."
"The 24/7 support plan has been invaluable. Knowing an expert is always available to handle any critical issue with our HealthTech platform gives us and our clients complete peace of mind."
"Their proactive approach to security is top-notch. The regular vulnerability reports and immediate patching have significantly strengthened our security posture. They are a true partner in protecting our business."
Frequently Asked Questions
As a general rule of thumb, annual software maintenance costs are typically 15-25% of the initial development cost. However, this can vary significantly based on the application's complexity, user base, technology stack, and required support level (SLA). Our calculator can give you a good starting estimate, but a detailed quote requires a technical assessment.
While it might seem cheaper on the surface, hiring in-house often carries hidden costs: salary, benefits, recruitment, training, and management overhead. Furthermore, a single developer rarely has the diverse expertise (DevOps, security, database admin, front-end, back-end) that our dedicated PODs provide. With us, you get a full team of specialists for a predictable monthly cost, without the HR burden.
Our SLAs are tailored to your needs and are clearly defined in our agreement. A typical
SLA structure would be:
• Critical (Application Down): 1-hour response, 4-hour resolution
target.
• High (Major Feature Failure): 2-hour response, 8-hour resolution
target.
• Medium (Minor Bug): 4-hour response, 24-hour resolution target.
• Low (Cosmetic Issue): 8-hour response, resolution in the next
planned update.
Security is our highest priority. We are an ISO 27001 and SOC 2 certified company, adhering to strict international standards for information security management. We use secure coding practices, conduct regular vulnerability scans, manage access controls rigorously, and ensure all data handling is compliant with regulations like GDPR and HIPAA where applicable.
Absolutely. The majority of our maintenance clients come to us with existing applications built by other vendors or in-house teams. Our structured onboarding process is specifically designed for a smooth and efficient knowledge transfer, allowing us to take over and start improving your application quickly.
Ready to Eliminate Unpredictable Costs?
Let's turn your software maintenance into a predictable, value-driving asset. Get a free, no-obligation consultation and a precise quote tailored to your application's specific needs.
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