Unify Every Touchpoint. Delight Every Customer. Engineer Growth.
Stop losing customers to disjointed, frustrating digital experiences. We build seamless, AI-powered omnichannel commerce solutions that boost loyalty, drive revenue, and turn every interaction into a competitive advantage.
Engineer Your CX TransformationTrusted by Global Leaders and Industry Innovators
Why Your Digital Experience Is Leaking Revenue (And How We Fix It)
In today's market, a disconnected customer journey is a direct path to churn. We don't just build websites or apps; we architect cohesive, AI-driven digital ecosystems that anticipate customer needs, personalize interactions, and eliminate the friction that kills conversions.
AI-Powered Personalization
Move beyond basic segmentation. We leverage AI and machine learning to deliver true 1:1 personalization, predicting customer intent and dynamically tailoring content, offers, and journeys to maximize lifetime value.
True Omnichannel Integration
Your customer doesn't see channels; they see one brand. We break down data silos, integrating your web, mobile, in-store, and support touchpoints into a single, unified platform for a consistent and seamless brand experience.
Enterprise-Grade Security & Scalability
Built on a foundation of CMMI Level 5 and SOC 2 certified processes, our solutions are engineered for high-volume, mission-critical commerce. We ensure your platform is secure, scalable, and ready for peak demand.
Accelerated Time-to-Market
Don't wait months to innovate. Our agile PODs, pre-built frameworks, and expertise in modern architectures (like MACH and headless commerce) allow us to deliver high-impact features and platforms faster than traditional agencies.
Data-Driven CX Strategy
We don't guess; we measure. Our solutions are built with comprehensive analytics and business intelligence at their core, providing you with the actionable insights needed to continuously optimize your customer journey and drive measurable ROI.
Deep Platform Expertise
Whether you're on Salesforce, SAP, Adobe Commerce, Shopify, or a custom stack, our certified experts have the deep technical knowledge to optimize, integrate, and modernize your existing technology investments for peak performance.
Our Customer Experience & Digital Commerce Services
We provide a comprehensive suite of services designed to architect, build, and optimize every facet of your digital customer journey. From foundational strategy to advanced AI implementation, we are your end-to-end partner in digital commerce excellence.
Omnichannel CX Strategy & Roadmapping
We help you define a clear vision for your customer experience, mapping out a phased, data-driven roadmap to unify touchpoints and achieve your business goals.
- Customer journey mapping and friction analysis.
- Technology stack evaluation and selection.
- ROI-focused implementation and feature prioritization.
Headless & Composable Commerce Architecture
Decouple your front-end from your back-end to gain unparalleled flexibility, performance, and speed. We design and implement MACH-principled architectures for future-proof agility.
- API-first development for seamless integrations.
- Best-of-breed platform selection (CMS, search, payments).
- Progressive Web App (PWA) development for app-like experiences.
B2B & B2C Commerce Platform Consulting
Navigating the complex world of e-commerce platforms is our expertise. We guide you in selecting, implementing, and optimizing the right platform for your specific business model.
- Complex pricing, quoting (CPQ), and catalog management.
- Self-service portals for dealers, distributors, and clients.
- Integration with ERP, CRM, and PIM systems.
Marketplace & Platform Development
Launch your own multi-vendor marketplace. We build scalable, secure, and feature-rich platforms that connect buyers and sellers, complete with robust vendor management and commission systems.
- Custom vendor onboarding and management dashboards.
- Split payment and complex commission logic.
- Review, rating, and trust-building mechanisms.
Digital Experience Platform (DXP) Implementation
Integrate content, commerce, and customer data into a single platform. We implement and customize DXPs like Adobe Experience Manager and Sitecore to deliver consistent, personalized experiences.
- Centralized content and asset management.
- Seamless integration with e-commerce engines.
- Personalization and campaign orchestration.
Custom E-commerce Development
When off-the-shelf solutions won't cut it, we build bespoke e-commerce platforms from the ground up, tailored to your unique workflows, products, and customer needs.
- Scalable microservices-based architecture.
- Unique checkout flows and subscription models.
- Full ownership and control over your technology stack.
Mobile Commerce & App Development
Engage customers on their preferred device. We develop high-performance native and cross-platform mobile commerce apps that drive conversions and build loyalty.
- Push notifications for targeted promotions.
- Mobile-first checkout and payment integrations.
- Loyalty programs and in-app exclusive features.
Partner, Dealer & Franchise Portals
Empower your channel partners with secure, self-service portals. We build custom solutions for order management, marketing asset distribution, training, and performance tracking.
- Role-based access control and security.
- Integration with inventory and ordering systems.
- Co-branded marketing and sales enablement tools.
Conversion Rate Optimization (CRO) & A/B Testing
Turn more visitors into customers through a continuous, data-driven process of testing and optimization. We identify and eliminate conversion blockers across your entire funnel.
- Funnel analysis and user behavior tracking.
- Hypothesis-driven A/B and multivariate testing.
- Landing page optimization and checkout flow refinement.
Enterprise UI/UX Design Systems
Ensure brand consistency and accelerate development with a robust design system. We create comprehensive component libraries and guidelines for scalable, high-quality user interfaces.
- Reusable UI components and patterns.
- Accessibility (WCAG) compliance standards.
- Brand guidelines and voice/tone documentation.
AI-Powered Search & Merchandising
Implement intelligent search that understands user intent and delivers highly relevant results. We integrate AI-powered tools to boost product discovery and conversion.
- Natural Language Processing (NLP) for query understanding.
- Visual search and personalized search results.
- Automated product recommendations and sorting.
Loyalty & Retention Program Development
Build lasting customer relationships with engaging loyalty programs. We design and develop custom-tiered reward systems, referral programs, and personalized retention campaigns.
- Points-based, tiered, and subscription models.
- Gamification and exclusive member benefits.
- Integration with CRM and marketing automation platforms.
Customer Data Platform (CDP) Implementation
Create a single, unified view of your customer. We implement and integrate CDPs to consolidate data from all touchpoints, enabling powerful segmentation and personalization.
- Data ingestion from online and offline sources.
- Identity resolution and profile stitching.
- Real-time audience segmentation and activation.
Personalization Engine Development
Go beyond product recommendations. We build custom AI/ML models and integrate leading personalization engines to tailor the entire customer experience in real-time.
- Predictive product and content recommendations.
- Dynamic pricing and promotion optimization.
- Personalized journey orchestration across channels.
Commerce Analytics & BI Dashboards
Make smarter decisions with clear, actionable data. We build custom business intelligence dashboards that track the KPIs that matter most to your commerce operations.
- Customer lifetime value (CLV) and cohort analysis.
- Marketing attribution and campaign performance.
- Inventory, sales, and margin forecasting.
Proven Results: Our Success Stories
We don't just talk about transformation; we deliver it. Explore how we've helped leading companies across various industries engineer superior customer experiences and achieve remarkable growth.
Unifying Omnichannel for a Global Fashion Retailer
Client Overview: A leading fashion brand with over 500 physical stores and a significant e-commerce presence across North America and Europe. They struggled with disconnected inventory systems, inconsistent customer data, and a disjointed brand experience between their online and offline channels.
The Problem: Customers couldn't see in-store stock online, return online purchases in-store easily, or receive personalized offers based on their complete shopping history. This friction was leading to lost sales and declining customer loyalty.
Key Challenges:
- Siloed data across POS, e-commerce, and CRM systems.
- Lack of a single view of the customer.
- Inability to implement modern fulfillment options (BOPIS, Ship-from-Store).
- Slow, monolithic e-commerce platform hindering innovation.
Our Solution:
We architected and implemented a composable commerce solution centered around a new Customer Data Platform (CDP). This involved:
- Implementing a headless CMS and PWA front-end for lightning-fast performance.
- Integrating a new Order Management System (OMS) to unify inventory.
- Deploying a CDP to create a 360-degree customer view.
- Building an AI personalization engine for targeted offers and content.
"CIS didn't just rebuild our website; they re-architected our entire approach to digital commerce. We now have a unified view of our customers and the agility to innovate at the speed of fashion. The results speak for themselves."
Digitizing the B2B Sales Channel for a Heavy Equipment Manufacturer
Client Overview: A global manufacturer of construction machinery with a complex network of independent dealers. Their ordering process was manual, relying on phone calls, emails, and faxes, leading to errors, delays, and a poor dealer experience.
The Problem: Dealers lacked real-time visibility into inventory, pricing, and order status. The manufacturer had no direct line of sight into end-customer data and couldn't effectively manage complex configurations and quoting.
Key Challenges:
- Complex product configurations with thousands of SKUs.
- Variable, contract-based pricing for different dealers.
- No self-service capabilities for dealers.
- Integration challenges with a legacy ERP system.
Our Solution:
We developed a secure, multi-tenant B2B dealer portal built on a modern, API-first architecture. The solution included:
- A powerful product configurator and CPQ (Configure, Price, Quote) engine.
- Real-time, two-way integration with their SAP ERP for inventory and pricing.
- A self-service dashboard for order tracking, invoice management, and support.
- A marketing asset library and co-branding tools for dealers.
"The dealer portal CIS built has revolutionized how we do business. Our dealers are more empowered, our sales cycle is shorter, and for the first time, we have clean, actionable data on our channel performance. It's been a true game-changer."
Personalizing the Digital Banking Experience for a Regional Bank
Client Overview: A fast-growing regional bank aiming to compete with larger national institutions and nimble fintech startups. Their digital banking platform was generic, offering a one-size-fits-all experience that failed to engage customers or drive adoption of new products.
The Problem: Customer engagement was low, and cross-sell/up-sell of products like mortgages, loans, and investment services was underperforming. They lacked the data infrastructure to understand customer needs and deliver relevant offers.
Key Challenges:
- Data was fragmented across core banking, loan origination, and marketing systems.
- The existing mobile app and website were not built for personalization.
- Strict security and regulatory compliance requirements.
- Needed to demonstrate value quickly to secure further investment.
Our Solution:
We executed a phased digital transformation, starting with the implementation of a financial services-specific CDP. This enabled us to:
- Create unified customer profiles with transaction history and financial goals.
- Develop and integrate an AI-powered "Next Best Action" engine into their app and website.
- Redesign the user interface to include dynamic, personalized content blocks.
- Launch targeted, automated campaigns for pre-approved loans and investment products.
"CIS helped us unlock the value of our customer data. Our digital platforms are no longer just transactional; they are relationship-building tools. The increase in product adoption has been phenomenal, and our customers feel we truly understand their financial journey."
Our Technology Ecosystem
We are experts in the modern, composable technology stack required to build world-class digital commerce experiences. We select the right tools for the job, ensuring your platform is powerful, flexible, and future-ready.
Flexible Engagement Models That Fit Your Needs
We understand that every project is unique. That's why we offer a range of engagement models designed to provide the flexibility, control, and value your business requires.
Dedicated AI-Enabled PODs
Assemble a cross-functional team of strategists, designers, developers, and QA engineers who work as a seamless extension of your in-house team, dedicated 100% to your project.
Fixed-Scope Projects
For projects with well-defined requirements and deliverables, we offer a fixed-price, fixed-timeline engagement that guarantees delivery on-time and on-budget.
Time & Materials (T&M)
Ideal for projects with evolving requirements, this model provides maximum flexibility, allowing you to scale your team up or down and adjust priorities as needed.
What Our Clients Say
"The headless commerce solution CIS delivered is incredibly fast and flexible. Our marketing team can now launch campaigns and update content without any developer intervention. It's been a massive boost to our agility."
"Their understanding of B2B commerce complexities is second to none. They seamlessly integrated the new portal with our legacy ERP, which other vendors told us was impossible. True problem solvers."
"The AI-powered recommendation engine has been a huge success, lifting our AOV by over 18%. The CIS team's data science expertise is top-tier, and they clearly translated complex models into tangible business results."
"We chose CIS because of their CMMI Level 5 and SOC 2 certifications. For us in the financial services industry, security and process maturity are non-negotiable. They delivered a robust, secure, and compliant platform."
"The 2-week paid trial was the perfect way to start. It de-risked the decision and allowed their team to prove their capabilities. We were impressed from day one and signed a long-term contract immediately after."
"Their project management and communication are outstanding. Despite the time difference, it always felt like they were in the office next door. The transparency and professionalism of their delivery managers are exceptional."
Meet Your CX Transformation Leaders
Our team is composed of seasoned strategists, architects, and engineers with deep expertise in building high-performance digital commerce solutions. These are the leaders who will guide your project to success.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive about our Customer Experience and Digital Commerce services.
Security is our top priority. Our development processes are governed by our CMMI Level 5 and SOC 2 certifications, ensuring rigorous quality and security checks at every stage. We implement best practices like DevSecOps, conduct regular penetration testing, and ensure compliance with standards like PCI DSS and data privacy regulations like GDPR and CCPA. All data is encrypted in transit and at rest, and we build on secure, enterprise-grade cloud infrastructure.
We specialize in complex integrations. Our approach is API-first. We build a robust middleware or integration layer that allows your modern, flexible commerce platform to communicate seamlessly with your legacy systems. This de-risks the project by decoupling the systems, preventing the need for a costly and high-risk "rip and replace" of your core ERP while still enabling modern CX features.
Headless commerce is an architecture where the front-end presentation layer (the "head," e.g., your website, mobile app, IoT device) is decoupled from the back-end e-commerce functionality (pricing, checkout, inventory). You should consider it for three main reasons: 1) **Flexibility:** Use any front-end technology you want. 2) **Speed:** Deliver content and experiences much faster via APIs. 3) **Omnichannel Readiness:** Easily push products and content to any new channel or device without re-platforming.
Project timelines vary based on complexity, but our agile approach focuses on delivering value quickly. We often launch a Minimum Viable Product (MVP) with core functionality in 3-4 months. A full-scale, enterprise-level transformation can take 9-12 months or more. We prioritize features based on business impact to ensure you see ROI as early as possible in the process.
For us, AI is a practical tool for driving business outcomes, not a buzzword. We apply it in specific, high-impact areas: 1) **Personalization:** AI/ML models predict customer behavior to power 1:1 product recommendations and content. 2) **Search:** Natural Language Processing (NLP) helps understand complex search queries for more relevant results. 3) **Support:** AI-powered chatbots handle common inquiries, freeing up human agents. 4) **Analytics:** We use AI to forecast demand, detect fraud, and identify optimization opportunities in your data.
Ready to Engineer a World-Class Customer Experience?
Let's talk about your challenges and goals. Schedule a free, no-obligation consultation with our Digital Commerce experts to explore how we can help you unify your channels, delight your customers, and accelerate your growth.