Stop Searching, Start Knowing: AI-Powered Enterprise Knowledge Management
Your company's collective intelligence, unstructured and scattered, is costing you millions.
We build the "single source of truth" that empowers your teams to make faster, smarter
decisions.
Trusted by Global Leaders to Organize and Activate Their Knowledge
From Information Overload to Intelligent Advantage
AI-Powered Intelligence
We don't just store your data; we make it intelligent. Our AI-driven approach uses semantic search and machine learning to surface relevant insights, not just documents, directly within your team's workflow.
Pragmatic Governance
A knowledge base is only as good as its content. We implement practical, automated governance and content lifecycle workflows to prevent your new system from becoming another digital junkyard.
Enterprise-Grade Security
With SOC 2 and ISO 27001 certifications, we build security into the core of your knowledge platform, ensuring granular access controls and protecting your most sensitive intellectual property.
Seamless Integration
Adoption is key. We specialize in integrating your knowledge hub with the tools your team already uses every day, like SharePoint, Microsoft Teams, Slack, and Salesforce, creating a frictionless experience.
Accelerated ROI
Our methodology focuses on delivering value quickly. We identify high-impact use cases—like reducing employee onboarding time or accelerating sales cycles—to demonstrate a clear return on your investment.
Proven Process Maturity
As a CMMI Level 5 appraised company, our delivery processes are optimized for quality, predictability, and efficiency, minimizing risk and ensuring your project is delivered on time and on budget.
Expert In-House Teams
We never outsource. Your project is handled by our 100% in-house team of vetted knowledge management architects, AI specialists, and integration engineers, ensuring seamless communication and accountability.
Dedicated Partnership
We are more than a vendor; we are your strategic partner in knowledge transformation. We provide continuous support, analytics, and optimization to ensure your platform evolves with your business needs.
Future-Ready Architecture
We build scalable platforms ready for the future of work, including integrations with Generative AI, enterprise co-pilots, and advanced analytics to keep you ahead of the curve.
Our Comprehensive Knowledge Management Services
Knowledge Audit & Discovery
We map your existing knowledge landscape to identify silos, gaps, and opportunities, creating a data-backed blueprint for transformation.
- Identify critical knowledge assets and their locations.
- Analyze information flows and user search behaviors.
- Develop a strategic roadmap with clear priorities.
Taxonomy & Ontology Design
We create an intuitive, scalable classification system that structures your information logically, making it easy to find, manage, and govern.
- Develop business-centric metadata and tagging standards.
- Design navigation structures that mirror user workflows.
- Ensure the framework supports future growth and content types.
Content Governance & Lifecycle Strategy
We design practical workflows for content creation, review, archival, and deletion to ensure your knowledge base remains accurate and trustworthy.
- Define roles and responsibilities for content ownership.
- Automate review cycles and content expiration alerts.
- Establish quality standards to maintain content integrity.
Platform Selection & Architecture
Leveraging our expertise with platforms like SharePoint, Confluence, and custom solutions, we help you choose and design the right technology stack.
- Evaluate platforms based on your specific security and integration needs.
- Design a scalable, cloud-native architecture.
- Plan for a phased rollout to minimize business disruption.
User Experience (UX) for Knowledge Systems
We design intuitive interfaces and user journeys that encourage adoption by making it easier to find and contribute knowledge than to hoard it.
- Conduct user research to understand employee pain points.
- Design personalized dashboards and search experiences.
- Ensure a seamless, accessible experience on any device.
Content Migration & Consolidation
Our specialists execute complex migrations from legacy systems and shared drives, cleaning, tagging, and structuring content as it moves.
- Automate migration processes to ensure data integrity.
- De-duplicate and consolidate redundant information.
- Apply new taxonomy and metadata standards during migration.
Enterprise Search Implementation
We deploy and configure powerful search engines that index multiple repositories and deliver a unified, relevant search experience.
- Integrate with platforms like Elasticsearch or Azure Cognitive Search.
- Configure faceted search, filters, and type-ahead functionality.
- Fine-tune relevance ranking based on user feedback.
Microsoft 365 & SharePoint Solutions
As a Microsoft Gold Partner, we are experts in transforming SharePoint and the M365 suite into a powerful, intelligent knowledge hub.
- Develop custom SharePoint intranets and knowledge centers.
- Leverage Microsoft Syntex for AI-powered content processing.
- Integrate with Teams, Viva, and Power Platform for a connected experience.
Custom Knowledge Platform Development
When off-the-shelf solutions don't fit, we build bespoke knowledge management platforms tailored to your unique workflows and security needs.
- Develop secure, scalable, and API-first architectures.
- Build custom features like expert finders or Q&A forums.
- Ensure full ownership and control over your intellectual property.
System & API Integration
We connect your knowledge platform with critical business systems like CRM, ERP, and HRIS to surface knowledge directly in the flow of work.
- Sync customer data from Salesforce for a 360-degree view.
- Pull product information from SAP into sales portals.
- Integrate with HR systems for seamless onboarding workflows.
AI-Powered Content Tagging & Classification
We deploy machine learning models to automatically analyze and tag your content, reducing manual effort and improving findability.
- Train models to recognize your specific business terminology.
- Automate the application of metadata to new and existing documents.
- Extract key entities, topics, and summaries from unstructured text.
Semantic & Natural Language Search
Go beyond keyword matching. We implement AI that understands the intent and context behind a user's query to deliver more accurate results.
- Enable users to ask questions in plain English.
- Surface answers and passages, not just links to documents.
- Improve search relevance for complex, technical queries.
Generative AI & Knowledge Synthesis
We integrate Large Language Models (LLMs) to create summaries, answer complex questions, and generate new content based on your trusted knowledge base.
- Build secure, internal chatbots that answer questions using your data.
- Develop systems that summarize long reports or meeting transcripts.
- Ensure AI-generated content is accurate and cites its sources.
Knowledge Analytics & Reporting
We provide dashboards that give you insight into how your knowledge is being used, helping you identify popular content, search gaps, and areas for improvement.
- Track key metrics like search success rate and content usage.
- Identify knowledge gaps based on failed search queries.
- Measure the impact of knowledge management on business KPIs.
Managed Services & Continuous Improvement
Our partnership doesn't end at launch. We offer ongoing support to manage, optimize, and evolve your knowledge platform as your business grows.
- Provide ongoing technical support and platform maintenance.
- Continuously refine search algorithms and AI models.
- Help you adapt the platform to new business initiatives.
Real-World Knowledge Transformation
Accelerating Consultant Onboarding and Project Delivery
The Problem
The firm's critical intellectual property—case studies, research, and expert profiles—was scattered across thousands of disconnected SharePoint sites and network drives. New consultants spent months struggling to find information, and teams were constantly reinventing the wheel, driving up project costs and slowing down delivery.
Key Challenges
- Massive content sprawl with no consistent tagging or structure.
- Standard SharePoint search was ineffective for finding specific, nuanced expertise.
- Valuable knowledge was lost when experienced consultants left the firm.
- Inability to quickly assemble the best team for new client proposals.
Our Solution
We designed and implemented an AI-powered "Expertise Hub" built on SharePoint Online and integrated directly into Microsoft Teams.
- Developed a unified taxonomy for industries, capabilities, and clients, and used AI to retroactively tag over 1 million documents.
- Deployed a custom semantic search engine that understood consulting-specific language and could identify subject matter experts based on their project contributions.
- Created automated workflows to capture project summaries and key learnings upon engagement completion.
- Built an "Expert Finder" tool that allowed partners to quickly find and vet consultants with specific skills and experience for new projects.
Reduction in New Hire Onboarding Time
Faster Identification of Relevant Case Studies
Increase in Proposal Win Rate
Unifying Engineering Knowledge for a Global Manufacturer
The Problem
Decades of engineering data, including CAD files, material specifications, testing results, and regulatory compliance documents, were stored in disparate, aging systems. Engineers wasted up to 20% of their time searching for information, leading to costly design rework and production delays.
Key Challenges
- Incompatible data formats from various legacy systems.
- Difficulty in tracing component history and design changes.
- High risk of using outdated or non-compliant specifications.
- Knowledge silos between different engineering teams and geographic locations.
Our Solution
We built a unified Engineering Knowledge Platform that consolidated information from over a dozen legacy systems into a single, searchable repository.
- Executed a complex data migration, transforming and normalizing various data formats into a consistent structure.
- Implemented a powerful Elasticsearch-based search that allowed for filtering by part number, material type, compliance standard, and other technical attributes.
- Developed a "visual search" feature allowing engineers to find similar parts based on 3D model geometry.
- Created a governance workflow to ensure all new and updated documents were properly reviewed and tagged before being published.
Reduction in Time to Find Technical Specs
Decrease in Design & Rework Errors
Improvement in Component Reuse
Ensuring Compliance with an Intelligent Policy Hub
The Problem
The company managed thousands of internal policies, procedures, and regulatory documents that were constantly changing. The existing intranet was difficult to search, and there was no reliable way to ensure employees were reading and acknowledging the latest updates, posing a significant audit and compliance risk.
Key Challenges
- Poor version control leading to employees referencing outdated policies.
- Inability to track which employees had read and attested to critical updates.
- Time-consuming manual process for preparing audit reports.
- High volume of employee queries to the compliance team about policy details.
Our Solution
We developed an Intelligent Policy & Compliance Hub using Confluence as the content backend and Azure Cognitive Search for the AI capabilities.
- Established a strict content lifecycle workflow with automated review, approval, and publishing stages.
- Implemented a natural language Q&A feature, allowing employees to ask questions like "What is our policy on data privacy?" and receive direct answers from the documents.
- Built a custom attestation module that required employees to electronically sign off on critical policy updates and provided a complete audit trail for managers.
- Created a compliance dashboard that provided real-time analytics on policy readership, attestation rates, and common search queries.
Reduction in Audit Preparation Time
Verifiable Employee Policy Attestation
Fewer Routine Queries to the Compliance Team
Our Technology Stack & Expertise
We are platform-agnostic and leverage the best-in-class technologies to build the right solution for you.
What Our Clients Say
"The AI-powered search is magic. Our sales team can now find the exact slide or data point they need from thousands of presentations in seconds, right before a client call. CIS understood our business problem deeply and delivered a solution that provided immediate value."
"We had multiple acquisitions and our knowledge was a complete mess. CIS's structured approach to content migration and taxonomy design was critical. They brought order to chaos and gave us a single, reliable platform for our combined operations."
"Our biggest fear was losing decades of institutional knowledge as senior engineers approached retirement. The knowledge retention system CIS built, with its expert interviews and automated documentation workflows, has become a cornerstone of our succession planning."
"The level of professionalism and process maturity from CIS is top-notch. Their CMMI Level 5 processes were evident in their project management, communication, and the quality of the final deliverable. It gave us immense confidence throughout the engagement."
"We needed more than just a document library; we needed a system that could connect our people. The 'Expert Finder' and integrated Q&A forums have fostered a culture of collaboration we didn't have before. It's breaking down silos between our global offices."
"Security was our number one concern. CIS's team demonstrated a deep understanding of enterprise security protocols, implementing granular access controls that ensure our R&D data is only accessible to authorized personnel. Their ISO 27001 certification wasn't just a badge; it was part of their DNA."
Frequently Asked Questions
Project timelines vary based on complexity, but we focus on delivering value in phases. A typical Phase 1, which often includes a knowledge audit, strategy, and a pilot implementation for a key department, can take 3-4 months. A full enterprise-wide rollout may take 9-12 months or more. We prioritize quick wins to demonstrate ROI early in the process.
Adoption is our top priority. We achieve it through three key strategies: 1) Deep integration into existing workflows (like MS Teams or Slack) to minimize disruption. 2) A relentless focus on User Experience (UX) to make the system intuitive and easy to use. 3) Demonstrating clear value by making it significantly faster and easier for employees to find information than their old methods.
Standard search matches keywords. Our AI-powered semantic search understands intent and context. This means it can find answers to questions asked in natural language, surface relevant paragraphs from within long documents, and even connect concepts that don't share the same keywords. It finds what you *mean*, not just what you *type*.
Security is paramount. As an ISO 27001 and SOC 2 certified company, we adhere to the strictest security protocols. We implement robust, role-based access controls to ensure users can only see information they are authorized to view. For AI features, we use secure, private instances of models that are not trained on your data, guaranteeing the confidentiality of your proprietary information.
Absolutely. Our expertise in API development and system integration is a core strength. We design our knowledge management solutions with an API-first approach, allowing us to connect with a wide range of systems, including legacy applications, custom-built software, and major enterprise platforms like SAP, Salesforce, and Oracle.
Ready to Transform Chaos into a Competitive Asset?
Stop letting valuable knowledge walk out the door or get lost in digital clutter. Let our experts show you how an AI-powered knowledge management system can drive efficiency, innovation, and growth across your enterprise.
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