Tame SaaS Chaos: AI-Powered SaaS Operations & Governance
Centralize management, eliminate wasted spend, and automate security for your entire SaaS
ecosystem.
Finally, a single source of truth for all your applications.
Trusted by Global Leaders and Fast-Growing Startups
Is your company drowning in a sea of SaaS applications? You're not alone. The explosion of cloud software has created "SaaS Sprawl"—a chaotic, costly, and insecure environment of unmanaged apps, redundant subscriptions, and shadow IT. This lack of control drains your budget, exposes you to significant security risks, and hampers operational efficiency. It's time to move from reactive firefighting to proactive governance. Our AI-enabled SaaS Operations (SaaSOps) and Governance service provides a centralized command center to discover, manage, secure, and optimize your entire SaaS portfolio. We transform your SaaS stack from a liability into a strategic, cost-effective asset that fuels business growth.
Why CIS for SaaS Operations & Governance?
We don't just offer a tool; we deliver a comprehensive, AI-driven governance framework built on two decades of enterprise expertise. We provide the clarity, control, and cost savings you need to master your SaaS ecosystem.
AI-Powered Optimization
We leverage AI and machine learning to analyze usage patterns, identify redundant applications, and provide predictive recommendations for cost savings and license optimization, going beyond simple inventory management.
Security-First Governance
Our approach is rooted in enterprise-grade security. With SOC 2 and ISO 27001 certifications, we automate access controls and offboarding workflows to eliminate security gaps and ensure your data remains protected.
Guaranteed ROI
Our service isn't a cost center; it's a profit driver. We typically identify 15-30% savings in annual SaaS spend. We focus on tangible outcomes: reduced waste, optimized contracts, and mitigated financial risk from non-compliance.
Expert-Led Service
You get more than software. You get a dedicated team of SaaSOps experts who manage the platform, interpret the data, and guide your strategy, freeing up your IT team to focus on core business initiatives.
Holistic Platform Integration
We integrate seamlessly with your existing IT and finance ecosystems (like HRIS, SSO, and ERP systems) to create a single source of truth and automate workflows across your entire organization.
Continuous Compliance
Stop dreading audits. We provide automated evidence collection and continuous monitoring for standards like GDPR, SOC 2, and HIPAA, ensuring you're always audit-ready and compliant.
Rapid Time-to-Value
Forget lengthy implementations. Our streamlined onboarding process, backed by our expert team, ensures you start seeing visibility and savings in weeks, not quarters.
Strategic Partnership
With over 20 years of experience and a CMMI Level 5 maturity, we act as your strategic partner, providing insights for contract negotiations and helping you build a scalable, future-proof SaaS strategy.
Dedicated 24/7 Support
Your operations don't stop, and neither do we. Our global delivery model provides access to round-the-clock support, ensuring any issues are addressed immediately, maintaining business continuity.
Our Comprehensive SaaSOps Services
We offer a full spectrum of AI-enabled services to give you complete command over your SaaS environment. From initial discovery to ongoing optimization and security, we cover every aspect of the SaaS lifecycle.
SaaS Discovery & Inventory Management
We create a comprehensive, real-time inventory of every application in your ecosystem, including shadow IT, giving you a single source of truth.
- Eliminate Blind Spots: Uncover all sanctioned and unsanctioned apps being used across the organization.
- Centralized Dashboard: View your entire SaaS portfolio, including owners, costs, and renewal dates, in one place.
- Data-Driven Decisions: Replace guesswork with accurate data for all strategic SaaS decisions.
Automated User Lifecycle Management
We integrate with your HRIS to automate onboarding, role changes, and offboarding workflows, ensuring efficiency and security.
- Day-One Productivity: New hires get access to the right tools instantly, without manual IT intervention.
- Secure Offboarding: Instantly revoke access to all applications upon employee departure, closing major security gaps.
- Reduced IT Workload: Free up your IT team from repetitive, manual provisioning and de-provisioning tasks.
Application Catalog & Access Requests
Establish a curated catalog of approved applications, streamlining the request and approval process for new software.
- Prevent App Redundancy: Guide employees to approved, existing tools before they purchase new ones.
- Automated Approval Workflows: Customize approval chains based on department, cost, and risk level.
- Enhance User Experience: Provide a simple, self-service portal for employees to request the tools they need.
Contract & Renewal Management
We centralize all your SaaS contracts and proactively manage renewals to prevent auto-renewals of unused software and give you leverage in negotiations.
- Never Miss a Renewal: Receive automated alerts well in advance of contract end dates.
- Negotiate from Strength: Enter renewal discussions armed with precise usage data and stakeholder feedback.
- Centralized Contract Repository: Store all terms, documents, and order forms in one secure, accessible location.
AI-Powered Workflow Automation
We design and implement intelligent workflows that automate complex, cross-application processes, boosting enterprise efficiency.
- Intelligent Onboarding: Go beyond access provisioning to trigger multi-step welcome sequences and training assignments.
- Automated Compliance Tasks: Automatically generate and assign tasks for user access reviews and data privacy checks.
- Cross-Departmental Efficiency: Connect systems like Salesforce, Marketo, and Slack to automate lead handoffs or customer support escalations.
License Management & Optimization
Our AI-driven analysis identifies underutilized, inactive, and unassigned licenses, providing clear, actionable recommendations to reclaim wasted spend.
- Right-Size Subscriptions: Downgrade users from premium tiers they don't fully use.
- Harvest Inactive Licenses: Automatically de-provision and re-assign licenses from inactive users.
- Eliminate License Overlap: Identify users with licenses for multiple applications that have overlapping functionality.
SaaS Spend Management & FinOps
We provide granular visibility into your SaaS spending, allowing you to track costs by department, user, and application, and accurately forecast future budgets.
- Departmental Chargebacks: Accurately allocate software costs to the teams that use them.
- Budget vs. Actual Tracking: Monitor spending in real-time to prevent budget overruns.
- Predictive Forecasting: Use historical data and AI to forecast future SaaS spend with high accuracy.
Application Rationalization
We help you consolidate your SaaS stack by identifying redundant applications with overlapping functionality, reducing complexity and cost.
- Reduce App Sprawl: Systematically retire unnecessary applications to simplify your IT environment.
- Standardize on Key Platforms: Drive adoption of preferred tools to maximize your investment and improve collaboration.
- Lower Integration Costs: A smaller, more rationalized app portfolio is easier and cheaper to integrate and maintain.
Vendor & Contract Negotiation Support
Leverage our platform's rich data and our team's expertise to strengthen your position in vendor negotiations and secure the best possible terms.
- Data-Backed Negotiations: Use precise license utilization and user sentiment data to justify your requests.
- Benchmarking Insights: Understand what similarly sized companies are paying for the same services.
- Expert Guidance: Our team provides strategic advice on negotiation tactics and contract terms.
Usage & Adoption Analytics
Gain deep insights into how employees are actually using SaaS tools, allowing you to measure ROI and drive adoption of key platforms.
- Identify Power Users: Find internal champions to help train others and share best practices.
- Target Training Efforts: Focus training on features that are underutilized but offer high value.
- Measure Software ROI: Correlate software usage with business outcomes to prove the value of your investments.
Access Control & Governance
We enforce least-privilege access policies and conduct automated access reviews to ensure users only have the permissions they need to do their jobs.
- Least Privilege Enforcement: Prevent unauthorized data access by ensuring roles and permissions are correctly assigned.
- Automated Access Reviews: Schedule and automate periodic reviews of user access, simplifying a critical compliance task.
- Segregation of Duties (SoD): Implement policies to prevent risky combinations of permissions.
Security Posture Management
We continuously monitor your SaaS applications for security misconfigurations and policy violations, providing alerts and remediation guidance.
- Configuration Monitoring: Get alerted when critical settings (like MFA requirements) are changed.
- Data Exposure Prevention: Identify publicly shared files or other data exfiltration risks.
- Security Best Practices: Benchmark your configurations against industry standards like CIS Benchmarks.
Compliance & Audit Management
Streamline audit preparation with automated evidence collection and continuous controls monitoring for frameworks like SOC 2, ISO 27001, GDPR, and HIPAA.
- Audit-Ready Reporting: Generate reports on user access, offboarding, and security controls with a single click.
- Automated Evidence Gathering: Eliminate the manual, time-consuming process of taking screenshots and gathering logs.
- Continuous Controls Monitoring: Move from point-in-time audits to a state of continuous compliance.
Vendor Risk Assessment
We help you assess the security and compliance posture of your SaaS vendors, ensuring your partners don't become a weak link in your security chain.
- Centralized Vendor Profiles: Track the security certifications (e.g., SOC 2, ISO 27001) of all your vendors.
- Risk-Based Onboarding: Implement a standardized process for vetting new SaaS applications before they are approved.
- Ongoing Risk Monitoring: Receive alerts on security incidents or changes in the compliance status of your key vendors.
Data Governance & Protection (DLP)
We help you discover, classify, and protect sensitive data within your SaaS applications to prevent accidental exposure or malicious theft.
- Sensitive Data Discovery: Identify where PII, PHI, or financial data resides across your SaaS platforms.
- Policy Enforcement: Implement policies to prevent unauthorized sharing or downloading of sensitive information.
- Compliance with Privacy Laws: Support adherence to regulations like GDPR and CCPA by controlling access to personal data.
Proven Results in Taming SaaS Chaos
We deliver measurable outcomes. See how we've helped organizations like yours transform their SaaS management from a chaotic cost center into a strategic advantage.
Case Study: ScaleUp SaaS Inc. Reclaims 28% of Their Software Budget
Industry: Technology (SaaS)
Client Overview: A rapidly growing B2B SaaS company with 500+ employees, ScaleUp was struggling with explosive growth in their application portfolio. Their finance and IT teams were flying blind, unable to track spending, manage licenses effectively, or securely offboard departing employees, leading to significant waste and security risks.
The Problem: Lacking a centralized system, ScaleUp faced rampant shadow IT, redundant application subscriptions (e.g., multiple project management tools), and a manual, error-prone offboarding process that left access open for weeks after employees left.
Key Challenges:
- No visibility into a portfolio of over 150 SaaS applications.
- Significant budget overrun due to uncontrolled departmental purchasing.
- High security risk from lingering access for former employees.
- Wasted hundreds of hours manually tracking renewals in spreadsheets.
Our AI-Enabled SaaSOps Solution:
CIS deployed its comprehensive SaaSOps platform, integrating with ScaleUp's Google Workspace, Okta, and HRIS. Our AI-powered discovery engine immediately identified all applications, and our team worked with department heads to rationalize the portfolio and automate user lifecycle management.
- Implemented a real-time SaaS inventory and spend dashboard.
- Automated the de-provisioning process, revoking all access within 24 hours of an employee's departure.
- Identified and consolidated 27 redundant applications.
- Established a proactive renewal management calendar with data-driven negotiation insights.
"CIS didn't just give us a dashboard; they gave us control. The savings were immediate and substantial, but the peace of mind from a security standpoint is priceless. We finally have a strategic handle on our SaaS stack."
Case Study: SecureHealth Systems Achieves Continuous HIPAA Compliance
Industry: Healthcare
Client Overview: SecureHealth Systems is a multi-state hospital network with over 10,000 employees. They rely on a complex ecosystem of clinical and administrative SaaS applications, each handling sensitive Protected Health Information (PHI). Preparing for HIPAA audits was a massive, manual effort, and ensuring appropriate access controls was a constant challenge.
The Problem: The compliance team struggled to prove that only authorized personnel had access to applications containing PHI. User access reviews were conducted annually via spreadsheets, a process that was both inefficient and insufficient for maintaining real-time compliance.
Key Challenges:
- Inability to efficiently conduct and document quarterly user access reviews.
- High risk of HIPAA violations due to misconfigured permissions or delayed offboarding.
- Lack of visibility into which applications stored and processed PHI.
- Hundreds of hours spent manually gathering evidence for audits.
Our AI-Enabled SaaSOps Solution:
CIS implemented a compliance-focused SaaSOps framework. We helped SecureHealth classify applications based on data sensitivity and integrated with their HRIS to automate lifecycle management. The platform's core feature was the automated, evidence-backed user access review workflow.
- Deployed a system to tag applications containing PHI and enforce stricter access policies.
- Automated quarterly access reviews, sending notifications to managers and tracking completion.
- Established real-time alerts for security misconfigurations in key clinical apps.
- Created an "audit-ready" dashboard that allowed compliance officers to generate evidence reports on demand.
"With CIS, we moved from a 'point-in-time' audit scramble to a state of continuous compliance. Their platform automated our most painful compliance task—access reviews—and gave us the confidence that our patient data is secure."
Case Study: FinSecure Bank Streamlines Vendor Management & Reduces Risk
Industry: Financial Services
Client Overview: FinSecure Bank, a regional bank with strict regulatory oversight, uses dozens of third-party SaaS vendors for everything from CRM to threat intelligence. Their vendor management process was decentralized, making it difficult to track vendor security posture, manage contracts, and assess third-party risk effectively.
The Problem: The bank lacked a central repository for vendor contracts and security documentation (like SOC 2 reports). This made it challenging to respond to regulatory inquiries and created a significant risk of engaging with non-compliant vendors.
Key Challenges:
- Decentralized and inconsistent vendor onboarding and risk assessment.
- Difficulty tracking contract renewal dates and terms for over 80 SaaS vendors.
- No clear view of data flows to third-party applications.
- High operational overhead in managing vendor relationships.
Our AI-Enabled SaaSOps Solution:
CIS provided a vendor-centric SaaSOps solution that centralized all contracts, security documentation, and relationship data. We implemented a risk-based workflow for onboarding new vendors and automated the tracking of critical compliance documents.
- Created a unified vendor inventory with risk scores, compliance status, and contract details.
- Automated alerts for expiring contracts and missing security documentation (e.g., outdated SOC 2 reports).
- Provided insights into application usage, enabling the bank to consolidate vendors and reduce costs.
- Streamlined the due diligence process for new software, reducing onboarding time by 60%.
"CIS brought order to our third-party risk management. We now have a single pane of glass to manage all our SaaS vendors, from contract to compliance. It has fundamentally improved our security posture and regulatory reporting."
What Our Clients Say
Our clients trust us to bring clarity and control to their complex software environments. Here’s what they have to say about our impact.
"The visibility we gained in the first month was astounding. We uncovered thousands in wasted spend on duplicative apps and unused licenses. CIS's SaaSOps service paid for itself almost immediately."
"Automating our employee offboarding process was a game-changer. What used to be a multi-day, manual checklist is now a one-click, instant process. Our security posture has improved dramatically."
"As a FinOps manager, having a single source of truth for SaaS spend is critical. CIS gives me the data I need to accurately forecast budgets and hold departments accountable. It's an indispensable tool."
"Preparing for our SOC 2 audit used to take weeks. With CIS, we generated the necessary access control evidence in a few hours. It has completely transformed our approach to compliance."
"Their team isn't just a service provider; they are true partners. They provided strategic advice that helped us negotiate better terms on our Salesforce renewal, saving us over 20%."
"The automated application request workflow has been fantastic. It empowers our employees with self-service while ensuring IT and Finance maintain full control and visibility over new software purchases."
Our Integration Ecosystem
Our SaaSOps platform seamlessly integrates with the critical systems you already use, creating a unified governance layer across your entire technology stack.
Frequently Asked Questions
SaaS Operations (SaaSOps) is a centralized, automated approach to discovering, managing, securing, and optimizing the SaaS applications within an organization. It's about moving beyond manual, ad-hoc management (like spreadsheets) to a dedicated practice and platform that provides visibility, control, and efficiency over your entire SaaS portfolio.
Single Sign-On (SSO) is a critical piece of the puzzle for identity and access management, but it's not a complete SaaSOps solution. SSO controls the "front door" but doesn't provide insights into license utilization, application spend, contract renewals, or compliance within the apps themselves. SaaSOps integrates with SSO to provide a much deeper layer of management and optimization.
We use a multi-pronged approach. Our platform integrates with finance and expense systems to identify software purchases made outside of official IT channels. We also analyze SSO logs, browser extensions, and direct integrations with major platforms like Google Workspace and Microsoft 365 to create a comprehensive and continuously updated inventory of every application in use.
Our onboarding is designed for speed. Most clients begin seeing a complete inventory of their SaaS applications and initial cost-saving insights within the first two to four weeks. The value is immediate, as the initial discovery phase often uncovers significant opportunities for quick wins in license optimization and eliminating redundant applications.
We offer a flexible model that combines a powerful AI-enabled platform with expert managed services. This means you get the best of both worlds: full access to the platform's dashboards and data, plus a dedicated team of SaaSOps experts who proactively manage the system, provide strategic recommendations, and help you execute on optimization opportunities. This frees up your internal teams while ensuring you get maximum value.
ROI is calculated through several key metrics:
Hard Savings: Direct cost reductions from eliminating unused
licenses, consolidating redundant apps, and downgrading over-provisioned accounts.
Risk Mitigation: The cost avoidance of a potential data breach
or compliance fine, which can be substantial.
Operational Efficiency: The value of time saved by automating
manual tasks like onboarding, offboarding, and audit preparation.
We work with you to build a business case and track these metrics to demonstrate
clear, ongoing value.
Ready to Transform Your SaaS Management?
Stop letting SaaS sprawl dictate your budget and security posture. Take control with a strategic, AI-powered approach. Schedule a free, no-obligation consultation with one of our SaaSOps experts today. We'll provide a complimentary assessment to identify immediate cost-saving opportunities in your SaaS stack.