Enterprise Feedback Management for a Fortune 500 Retailer
Industry: Retail & E-commerce
Client Overview: A global retail giant was spending over $250,000 annually on SurveyMonkey Enterprise for employee engagement and post-purchase feedback. They faced limitations in integrating survey data with their internal BI tools and had concerns about data residency.
Testimonial: "Building our own feedback platform with CIS was a game-changer. We now have a single source of truth for customer and employee sentiment, fully integrated with our data warehouse. The long-term ROI is undeniable." - Ava Harrington, VP of Analytics
Key Challenges:
- Exorbitant and unpredictable subscription costs.
- Inability to perform deep, custom integrations with their SAP data warehouse.
- Lack of control over data security and compliance policies.
- Generic reporting that didn't meet their specific BI needs.





