Business Process Outsourcing Services:
Business process
outsourcing (BPO) contains the transmission of processes
along with the associated operational activities and
responsibilities, to a third party with at least a
guaranteed equal service level and where the client contains
a firm grip over the (activities of the) vendor for mutual
long term success. BPO is positively related to the search
for more efficient organizational designs: cost reduction,
productivity growth and innovative capabilities. Hence, a
source for strategic advantage!
BPO is often divided into two categories:
1. Back office outsourcing, which includes internal business
functions such as billing or purchasing.
2. Front office outsourcing, which includes customer-related
services & customer support services such as marketing or
tech support. IT provides, stimulates (cross-border) BPO
activities etc.
CIS BPO: More than just Business
Process Outsourcing
A step beyond IT outsourcing,
business process outsourcing (BPO) is increasingly becoming
the strategic choice of companies looking to achieve cost
reductions while improving their service quality, increasing
shareholder value and focusing on their core business
capabilities.
Our Business process Outsourcing (BPO) solutions backed by
offshore services and local consulting presence enable you
to with effective “One-Stop”, Business process outsourcing
(BPO), IT services, inbound customer support, new customer
acquisitions through search engine Optimization, search
engine marketing (SEO-SEM), outbound call centre,
telemarketing and back office services.
Our systems are scalable thus allowing your company to
expand and preserve the expected service levels. Our
solutions are organic and easy to modify to meet your
specific requirements.
|
CIS Business Process Outsourcing Services Features:
-
Award winning quality and daily call monitoring and
recording
-
Certified Sales & Customer Service agents, Experienced Back
office staff
-
Dedicated Client Services Representative
-
Flexible pricing models including project based, hourly and
monthly
-
Up-to 24/7/365 service (after hours, holiday’s incl.)
-
Services offered in 5 languages (English, German, French,
Spanish and Hindi)
-
Local/ Toll-free numbers in more than 35 countries
|
CIS Back office outsourcing Services
-
Invoice Processing & Accounts Payable
-
Forms Processing & Account Opening
-
Cheque & Remittance Processing
-
Mail Processing
-
Mobile Data Capture
-
Document Imaging & Archive
-
Customer Interaction Services
-
Content Development
-
Accounting & HR Services
-
Data Management & conversion Services
-
Network monitoring and Management
-
Web Design- Application Development
-
Web Based Services
-
Managed IT Services
|
CIS Tele marketing and Customer Acquisition Services
-
Outbound Campaign Development
-
List Acquisition and maintenance
-
Tele marketing Compliance Issues / Policy
-
Verification and Performance Monitoring
-
Tele Marketing Services
-
Inbound & Outbound call center services
-
SEO and PPC Advertising
|
|
CIS Front office Business Outsourcing Services:
-
Remote Receptionist
-
Website Receptionist Service
-
Toll Free Customer Service
-
Order Taking Services
-
Live Web Chat (Live Web Chat, Web Push)
-
Real-time Email Response
-
Direct Response/ Infomercials
-
Conference, Class, Seminar and Event Registration
-
Appointment Scheduling
-
Live Receptionist
-
24-Hour Help-Desk
-
Emergency Response
-
Inbound Call Center Services
-
Outbound Call Center Services
-
Dealer Locate and Referral Service
-
Surveys and Customer Contact
-
Knowledge Process Outsourcing (KPO)
-
Engineering Process Outsourcing “EPO
-
Accounts, Financial, banking back office services
-
other Business Process Outsourcing (BPO)
|
Partner with CIS and experience significant improvements
in your customer services.
|
