Business Process Outsourcing (BPO) & Call Center Services 
A step beyond IT outsourcing, business process outsourcing (BPO) is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities.
CIS’s breadth of capabilities, proven program management skills and ability to integrate technology with business processes makes us your natural choice as BPO partner. With a comprehensive menu of BPO services across a range of functions — including claims processing, invoicing, human resources and payroll, finance, procurement and customer support —CIS is already providing BPO services to many clients, generating significant revenues. As our BPO offerings grow, we commit to bringing operational excellence to reengineer your business processes for optimal service, quality and cost.
Call Center Services Features
- Certified Sales and Customer Service agents
- Dedicated Client Services Representative
- Hourly and monthly pricing models
- 24/7/365 service (after hours, holiday’s incl.)
- Services offered in 5 languages
- English, German, French, Spanish & Hindi
- Local telephone number
- Toll-free number (on nominal Flat fees for USA)
- Award winning quality and daily call monitoring
CIS Business Outsourcing Services
- Toll Free Customer Service
- Order Taking Services
- Live Web Chat (Live Web Chat, Web Push
- Real-time Email Response
- Direct Response/ Infomercials
- Conference, Class, Seminar and Event Registration
- Appointment Scheduling
- Live Receptionist
- 24-Hour HelpDesk
- Emergency Response
- Inbound Call Center Services
- Outbound Call Center Services
- Remote Receptionist
- Dealer Locate and Referral Service
- Website Receptionist Service
- Surveys and Customer Contact
- Knowledge Process Outsourcing (KPO)
- Engineering Process Outsourcing “EPO
- Accounts, Financial, banking back office services
- Business Process Outsourcing (BPO)
 QUALITY ASSURANCE
Outsourcing gives your corporation access to a specialized talent pool without the costs of recruiting, training, and monitoring your own workforce. At CIS, we are highly dedicated to our employees, who not only represent the face of our business, but also act as the front line of your corporation. We know first impressions matter and accordingly, we do everything possible to ensure our agents put your best image forward by ensuring the highest level of quality for all customer interactions (voice, chat, and email) including hire the best people for our client accounts, Motivation on regular basis and Retention of Employees.
* * * Partner with CIS and experience significant improvements in your customer service. For more information Contact Us
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