24x7 Helpdesk Services
CIS is an IT help desk services provider where you can find unbending operational support 24x7x365 days for your frequent IT maintenance and timely troubleshoots for each query. Our services and support make technology a lot less complicated.
View Similar ProjectHelp Desk Support for IT
The real work doesn’t start until you have sold your product and services, it is after the delivery of your products and services that you lay the foundation of lasting relations with your customers. Allow us to help you make it stronger than ever before by helping you provide an infallible technical help desk support, untangling your users every query.
We have an expert team that provides 24*7 help desk services, and keeps you assured of unprecedented customer support. We become one with your inhouse team. We specialized in IT help desk Services, as an experienced IT company with a global reputation, you can trust our technical prowess. Also, what differentiates our services, we provide specifically designed managed custom IT solutions as per your local business needs.
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Diversified Solutions
We have years of knowledge and experience in providing IT services and Solutions as a managed service provider. We remotely manage your IT infrastructure and end user’s systems to provide them and you the technical support needed to keep you always stay proactive.
We serve across multiple niches, including industries such as Healthcare, Education, SMB’s, finance, telecommunication and more. We are an all-covered, affordable and comprehensive IT help desk Services provider. We provide you the extended support and flexibility needed to manage your user query and troubleshoot for their anytime problems. We plan and strategies to eliminate your core technical problems. We exhibit diverse skills needed to provide in-depth support. Our professionals hold necessary skills to provide support such as Office 365, mobile devices, virtualization, VDI, compliance requirements, security, recovery and other disciplines. Having certifications in about 70+ diverse disciplines, you may need a resource when a problem occurs.
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Live Technical Helpdesk Support
Our IT help desk Services are based on ITIL compliant processes and advanced IT management toolset. We have a breakthrough record of answering help desk service calls within 40 seconds, elevating your user experience. Get a remote 24x7 Helpdesk service run by experienced engineers. We have staff of Tier1, Tier 2, Tier 3, Tier 4 IT engineers that are experienced and well-rounded with complex technology problems and dealing with them. Highly efficient and well versed with process and systems they are able to resolve the queries much quicker, adding in to lessened downtime and heightened user experience.
One-stop Help Desk Support
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Call answered by skilled technical support engineers, 24x7x365 days support, we don’t do an answering and dispatch service.
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We are the best and fastest, our First Call Resolve Rate is less than 40 second hold times- above average in the industry.
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We have a can-do attitude towards your every need, our custom IT support solutions are aligned to meet your unique needs.
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We have a 24x7 Help desk support team that aims to provide your users an elevated customer service experience each time.
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We become your very own private label service and portal branding service partner to give you the best results from our services.
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We have a diverse approach, getting support for Desktop, MAC’s, Laptops, servers, MS exchange, VoIP set and mobile devices.
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We are a highly reliable Technical Helpdesk Support Provider company, we do support for multiple locations including international locations.
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For efficient working and process, we have implemented rewarding tiered service level support with custom level agreements.
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We have a strong technical infrastructure, all the latest technologies, operating systems, hardware and software platforms are supported.
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We also provide support for new machine setups, trainings to your organization when needed to keep you always abreast with modern day needs
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We also do new employees, on-boarding, training and exit services that makes your organizational working much more smooth and professional.
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We have a well trained, strong, experienced team that is able to take down any challenge including managing multiple devices at diverse locations.
Our IT Help desk Services Include
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24x7x365 days support
Unlimited 24x7 Live IT help desk services to suit your custom needs. We have a round the clock support team with a certified technical network team to provide immediate, live support to your users for quick solutions.
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Outsourced Helpdesk Support
We become an extended part of your internal team to give you an extra helping hand. We provide full-time, part-time outsourced help desk services, applications support center or service desk solutions.
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Private Labeled Helpdesk Support
We provide highly customized and reliable technical help desk support, we are an efficient and high-performing team that can take down any technical, product based, application support-based challenge easily.
Case Studies
Client Success
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Nicolas
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I’ve outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for
Ghio
Lemmer, Netherlands
I am glad to write a review for your capable team, you have onboard and I would like to mention another thing that your technology team is good for your company. Thanks for everything. Soon we'll be outsourcing more projects to you.
Paul
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I’ve hired CISIN a while ago and I want to say that thanks for your help, everything is great & much appreciated. I’m always open to any design upgrades you may like to punt in future so feel free. I wish you peace & success in every sphere, thanks again.
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Simon
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I am a Research Director for a company in the UK which monitors company’s customer service and provides feedback on their performance and shows benchmarking data for their continual improvement. With that background I am pleased to say that the customer service I received from you just now was excellent!
JimMc
Scotland, United Kingdom
Super Work The application is better than I expected it to be. This was quite a fluid arrangement as I was not totally sure what I required, Abhi and the rest of his team were very patient and discussed all aspects of the project with me. Any changes I requested
Leonard
North Carolina, United States
Did a great job, and in time asked for it. The Parental control application I was looking at was a single module in the final product. Very innovative with ideas and implementations. Thanks!
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David
United Kingdom
Very diligent and hard-working. When given sufficient information, we were able to produce a good-quality product in a quick time. Would use them again.
Rossk
New York, United States
Outstanding work even with some of the last minute changes they coded the program changes without any problems.
Mike
Georgia, United States
Amit and team did a superb job, and did much more than they were required. Communication is very professional. Recommend these guys every time. I will use it again.
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Mark
Florida, United States
Superb Communication will go the extra mile to please and best of all the quality of code is excellent! Thanks CIS!
Russell
Australia
A+ coding yet again. CIS is quick to respond to bugs and even quicker to fix them. I really enjoy the professionalism and dedication of this team!
RonnieO
Illinois, United States
CIS did an excellent job on my project. I gave them a week to get it done and they got it done within 1 day! They are very knowledgeable and easy to get in touch with. I definitely plan to use them in the future.
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Rick
United Kingdom
Wow, that took a long time and was complicated! Cis team did a good job in the end and thanks for your work.
Jean-Luc
Antwerp,Belgium
Thanks! This is only the start. We are bound to do great things together.
Nicolas
...
I’ve outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for
