Managed IT Services
Fully Managed IT Support Service: At Our fully managed IT support service we combine technical and strategic knowledge to optimize your IT infrastructure, delight users and keep your organization operating at maximum performance levels.
View Similar ProjectReduce Downtime and Focus on Your Business
At CIS, our managed IT solutions and services are customized specifically to the needs of your business. Our team of IT specialists provides daily support that reduces interruptions so you can concentrate on running it successfully. Our first goal is to fully comprehend your industry.
Once this understanding has taken place, we tailor a plan of service suitable to both you and your budget based on certified professionals making your network safer, users more productive, and sleep more peacefully than before - giving our tech consulting service unparalleled flexibility and satisfaction! We would be more than glad to accommodate tech consulting requests as required by clients looking forward!
Pay Attention on Your Business – Not The Technology
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Managed IT Service ProviderCIS is your gateway to technology, offering everything from IT Support and CIO Consulting, we cater to all of your technology requirements.
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Cloud Solutions and Support
For scalability and cost efficiency for many services previously housed within an organization’s walls, cloud computing now represents an alternative with numerous advantages such as cost, management and scalability benefits.
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Cybersecurity Solutions
Cyber Attacks With each year that passes in our digitally connected era, cyber-attacks increase exponentially - particularly since COVID-19 Pandemic outbreak and many companies moving toward remote working.
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Backup and Disaster Cancellation
Any business can experience devastating repercussions if they lose access to critical data and applications, leaving some companies unable to recover from ransomware attacks or catastrophic data losses.
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Help Desk Services
Your business requires substantial IT support resources in order to thrive and thrive successfully, often taking up much of IT staff's time, Help Desk Services occupy this essential niche market.
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Site Services and Solutions
As companies expand, IT infrastructures often change as companies develop. At CIS, we can assist your company with any necessary IT changes as it occurs.
Benefits of CIS Managed IT Services
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Comprehensive Managed IT Support Services
At CIS, we take the worry and complexity out of IT management so you can focus on growing your business. We provide comprehensive support for managed technologies including proactive network monitoring, automated systems administration, patches administration and user support through our premier customer service desk.
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Strategic IT Management Services
Your technological infrastructure is optimized as part of our strategic IT management services to maximize productivity, affordability, and security. From conducting infrastructure assessments and developing strategic road maps for our clients to assigning client-specific technology managers as well as monthly reporting analytics accessing network documentation portal.
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Expert IT Support Provider
CIS is an IT support company equipped with the resources and expertise to deliver exceptional managed IT services. Our certified IT professionals deliver end-user assistance as needed; on-site assistance as necessary; advanced service agreements; responsive customer support via email/chat/phone/mobile app - everything that a managed IT provider should offer its customers!
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Proactive Managed IT Support Services
Our proactive managed IT support services feature 24-by-7 network monitoring and automated system administration to detect issues before they turn into big ones - keeping your technology operating at peak performance.
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Global Managed Service Provider
CIS has over 10 years' experience implementing IT infrastructures and providing managed IT services worldwide. Their global managed service offering encompasses infrastructure projects as well as outsourcing IT functions.
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Comprehensive Services
By outsourcing the design and management of IT services with us, CIS will deliver an affordable managed service tailored to your specific business goals. By choosing us as your IT manager, you'll gain a comprehensive managed service designed to fulfill them efficiently - helping reduce investments in infrastructure support costs for you as a result!
CIS’s Managed IT Service is for Organizations That…
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With less staff onboard and while keeping costs lower than standard managed service contracts, more can be accomplished at less expense.
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They require additional IT experts or staff in order to bolster the capabilities of their in-house IT team.
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Their objective is to enable their IT team to focus on more essential initiatives.
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Consult a strategic advisor to ensure that both your technology and business objectives are aligned.
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Cyber and network security must evolve to keep up with new threats.
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Are you searching for access to cutting-edge IT technologies and practices?
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By streamlining the back-office IT function, you can achieve greater efficiencies.
Custom ITSM Incident Reporting Portal Features
Customizable features will be developed or added onto an existing ITSM portal in order to deliver resilient IT service, track resolution time for IT issues and record relevant data via cloud storage platforms.
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DevOps Management
At CIS, we specialize in creating and managing ITSM portals/platforms using automated technologies in order to mitigate risks and decrease friction between IT operations, development and IT support staff.
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Knowledge Management
Our knowledge management module measures how long IT professionals take to find, identify and resolve an issue for an organization allowing them to optimize their time management practices.
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Time Tracking Management
Our time tracking module tracks how long IT professionals need to identify, locate and fix an issue for organizations to maximize time management efficiency. This enables organizations to optimize their resources.
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Incident Management
A custom incident management portal will enable employees to submit IT-related queries directly from your employee portal and thus help ensure a more seamless business operation.
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Problem Solving
At our organization, we use problem-solving strategies to avoid future disruptions by employing problem management modules which identify their root causes.
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Request Management
Request Management Modules provide employees with an intuitive self-service portal for quickly submitting urgent IT service requests.
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Change Management
By automating the approval process and streamlining complex change requests and management procedures, change management can become simpler.
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Asset management
Asset management allows users to track costs, monitor infrastructure and operations, oversee field service provisioning and more - as well as influence inventory stockroom decisions and contract decisions.
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Project Management
At our organization, the Project Management module tracks how long IT professionals take to locate, identify, and fix problems - this allows organizations to optimize their time management practices.
How Does CIS’s Managed Services Process Work?
Before spending any money, CIS offers consulting services that will assist in selecting a service suitable for you.
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At Our Discovery Call
We're ready and eager to listen during our complimentary discovery call, learning everything we can about your business, software and any services provided. By doing this, we can assess how best we can fit into the structure of your company while helping it on the path towards growth - having more information will enable us to serve better!
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Retreat
Our experts will start by creating a list of your pain points; from there they'll work to find optimal solutions so that your software, managed services and IT/phone/internet requirements deliver maximum ROI for you.
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Reconvene
Our experts will form a plan together to address your issues. Afterwards, we'll meet again to go over it with you and present our detailed solutions if they meet with approval from you. You may opt to fix pain points yourself or hire us if our work so far meets with approval from you.
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Implement
As soon as you choose CIS, our implementation specialists will begin developing solutions immediately. They'll manage both technology and managed services before taking responsibility for security, IT and managed services needs - in other words, everything from tech installations and upgrades to security support will all fall under CIS' purview.
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Maintain
We Provide Maintenance Services. All solutions will Be maintained By us. We ensure your solutions run seamlessly so you won't know we are there. Every quarter we meet with our clients to review how things are progressing, determine any needed improvements, and implement these changes without lifting a finger - leaving your business free to run itself uninterrupted.
Support Experts on Demand for IT
Each time an employee experiences tech issues - be it their frozen computers, slow internet speeds or apps not functioning correctly - it can be an enormous distraction to their workday. Our IT Support Center is there for your team 24/7. When glitches do arise our friendly analysts with knowledge of your systems can quickly resolve most problems on the first call so your employees can return to doing what needs to be done quickly. CIS uses ITIL methodology so no issue goes unresolved.
A Managed IT Methodology by CIS Beats Your Competition
The CIS Methodology can assist your IT business in meeting performance, flexibility and security goals for your business. A proven process that coordinates IT strategy with business goals to create results is at its heart. Discover more of its first steps today to determine whether this methodology suits you!
Frequently Asked Questions
IT Managed Service Providers can serve as an invaluable asset when adding support for your technology ecosystem, offering a wider variety of expertise than most companies can keep on staff themselves. High performing Managed Service Providers go further than simply responding when issues arise - instead providing proactive assistance that prevents such situations altogether.
CIS offers managed IT services which include -
- Remote Monitoring and Management
- Patch Management
- Server Maintenance
- Backup Monitoring
- Security Monitoring Services
- Malware and virus protection
- Asset Management and Reporting
- Vulnerability scanning, operational management and infrastructure management
- Remote Monitoring discounted rate on remediation
Depending on the organization, specific IT managed service requirements can include help desk support, cloud solutions and cyber security measures as well as collaboration tools and technology strategies.
CIS's expert managed services providers assist in technical expertise tailored to support the growth and needs of your business for an ongoing monthly fee, giving access to expert advice regarding technology strategy at any point without unexpected or surprise charges.
A monthly fixed fee is among the major advantages of using an IT Managed Services provider - so long as no services fall outside your contract agreement, your bill should stay the same month-after-month.
An IT MSP offers organizations access to an experienced pool of staff with day-to-day management of technology strategy and technology so their in-house IT staff can focus on projects relevant to achieving specific goals more easily; some organizations even rely on one as their entire IT function solution provider.
An IT MSP can be of tremendous value at every phase of a company's evolution, particularly during periods when its growth accelerates rapidly or it undergoes mergers or acquisitions. If your internal team struggles to meet demands as your company expands or does not possess relevant expertise then hiring an IT MSP might be beneficial in supporting growth efforts and meeting demands for service from clients.
Partnering with an expert in cyber security is the answer to easing your cyber security worries and alleviating unnecessary technology in your organization, along with planning an IT strategy together.
From an historical point of view, no. IT managed services have existed since the dawn of the 21st Century as remote IT help desk solutions. Since then they have grown more complex due to technological development.
With a range of service packages and types of managed services available today, determining exactly the number is difficult, however according to one estimate, 64% of companies reportedly utilize managed services at some level or another.
Case Studies
Client Success
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Nicolas
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I’ve outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for
Ghio
Lemmer, Netherlands
I am glad to write a review for your capable team, you have onboard and I would like to mention another thing that your technology team is good for your company. Thanks for everything. Soon we'll be outsourcing more projects to you.
Paul
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I’ve hired CISIN a while ago and I want to say that thanks for your help, everything is great & much appreciated. I’m always open to any design upgrades you may like to punt in future so feel free. I wish you peace & success in every sphere, thanks again.
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Simon
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I am a Research Director for a company in the UK which monitors company’s customer service and provides feedback on their performance and shows benchmarking data for their continual improvement. With that background I am pleased to say that the customer service I received from you just now was excellent!
JimMc
Scotland, United Kingdom
Super Work The application is better than I expected it to be. This was quite a fluid arrangement as I was not totally sure what I required, Abhi and the rest of his team were very patient and discussed all aspects of the project with me. Any changes I requested
Leonard
North Carolina, United States
Did a great job, and in time asked for it. The Parental control application I was looking at was a single module in the final product. Very innovative with ideas and implementations. Thanks!
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David
United Kingdom
Very diligent and hard-working. When given sufficient information, we were able to produce a good-quality product in a quick time. Would use them again.
Rossk
New York, United States
Outstanding work even with some of the last minute changes they coded the program changes without any problems.
Mike
Georgia, United States
Amit and team did a superb job, and did much more than they were required. Communication is very professional. Recommend these guys every time. I will use it again.
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Mark
Florida, United States
Superb Communication will go the extra mile to please and best of all the quality of code is excellent! Thanks CIS!
Russell
Australia
A+ coding yet again. CIS is quick to respond to bugs and even quicker to fix them. I really enjoy the professionalism and dedication of this team!
RonnieO
Illinois, United States
CIS did an excellent job on my project. I gave them a week to get it done and they got it done within 1 day! They are very knowledgeable and easy to get in touch with. I definitely plan to use them in the future.
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Rick
United Kingdom
Wow, that took a long time and was complicated! Cis team did a good job in the end and thanks for your work.
Jean-Luc
Antwerp,Belgium
Thanks! This is only the start. We are bound to do great things together.
Nicolas
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I’ve outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for
