Contact us anytime to know more — Amit A., Founder & COO CISIN
Dynatrace and demand management ServiceNow are among the top IT monitoring tools.
Both contain numerous modules designed to give businesses an in-depth knowledge of their IT activities.
Schedule a demonstration if you want to gain more insights into system integration and its potential benefits.
About Dynatrace
Dynatrace, an industry-leading application performance management platform, is well-recognized. Dynatrace's managed or cloud service offerings enable enterprises to choose whichever option best meets their business requirements and ensure complete visibility into operations and actions across their organization.
Dynatrace's powerful tool gives businesses access to powerful insight into internal processes and activities taken against them by internal departments or contractors.
Dynatrace comprises five modules to assist businesses with a better understanding of their essential processes and increasing performance: Application Performance (AP), Cloud Infrastructure, Digital Experience (DE), Digital Business Analytics, and AIOps services provide users with an overview of their IT ecosystems.
ServiceNow
ServiceNow CMDB provides essential enterprise infrastructure information. Users can get an in-depth view of key operational processes to identify problems before they occur and help stop critical service outages and user-related issues from recurring.
Furthermore, ServiceNow CMDB facilitates resolution for essential outages of service and user-related problems quickly and efficiently.
A system provides a repository for IT assets, configuration items, and other company IT assets.
ServiceNow CMDB deployment in an enterprise IT infrastructure offers many benefits. One key advantage is eliminating data silos, thus increasing the visibility of existing IT data sources within an organization and eliminating outages or outages that occur as a result.
What Is Dynatrace?
Dynatrace, an application monitoring tool, delivers accurate performance measurement and reliable system availability.
Their equipment is fast, using digital programs to keep pace with modern technology; all transactions are tracked from browser to database, and infrastructure is monitored - including examination of servers, databases, and code to find any potential causes of performance issues that arise. Although Dynatrace may initially seem complex, its main use lies solely within application performance management.
This APM tool can monitor and verify the performance of applications that provide transactional details from end to end, all stored on one server.
When performance issues arise in an application, it's crucial to examine its logs, as history tracing reveals details regarding transactions and external services connected with them.
Dynatrace is a powerful tool that can be used to analyze and track your data.
- OneAgent service: Modern cloud systems use discovery, activation, and instrumentation technology to facilitate discovering applications, microservices, and infrastructure assets for use by applications or microservices.
- PurePath Distributed Tracing: Examines the timing and context of all distributed traces from end to end at the code level.
- Smartscape Topology: Mapping dynamic interactions between components at all levels using the environment structure.
- Grail Data Lakehouse: Massive parallel processing analytics engine that uses Dynatrace Query Language to provide rapid, AI-powered analytics.
- The causal AI engine of Davis: Analyses the connections and dependencies within complex IT settings to provide accurate solutions ranked by business impact. Davis alerts you to any issues, their effects on your business, and the underlying causes so they can be fixed immediately.
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What Is The Purpose Of Dynatrace?
Dynatrace is a platform that can be used for various applications.
- Infrastructure monitoring: Dynatrace makes infrastructure monitoring effortless, providing complete insight into hosts, virtual machines, containers, network events, and logs. By collecting infrastructure metrics and auto-discovering your dynamic environment, Dynatrace helps reduce the time to install tools while streamlining processes.
- Microservices and Applications: Apps running in complex enterprise cloud environments can use Dynatrace's automatic code-level analysis and root cause visibility features to gain increased understanding. Dynatrace records the transactional codes at every tier and automatically tracks microservices from mobile to mainframe hybrid environments.
- Application security: Dynatrace helps accelerate and secure app delivery by offering automatic runtime application vulnerability management explicitly tailored for cloud environments such as Kubernetes. This tool assists developers with rapidly and securely developing apps.
- Dynatrace DEM features Digital experience monitoring: Real user monitoring for each trip of customers, synthetic network-wide monitoring, and session replay, which looks like a movie in 4K, are combined for maximum impact in improving user experience, optimizing applications, and offering first-class support across digital channels. This potent mix can help enhance customer satisfaction.
- Business Analysis: By coupling KPIs and business measurements to data flowing through our digital experience and application performance modules, you can unlock real-time AI solutions for even your toughest challenges.
- Cloud automation: Dynatrace AIOps will automatically provide accurate answers. Dynatrace collects real-time, high-fidelity data and maps dependencies to enable intelligent cloud orchestration and fast auto-remediation. Davis(r), Dynatrace's explainable AI engine, can then show the root cause of any issues or abnormalities that might exist in real-time.
Applications Dynatrace
- When we speak about an application's performance, it does not only refer to its working correctly. Instead, its tool provides all performance data directly, real-time indicators of performance detection, and pinpointing any problems instantly, allowing us to offer practical solutions and diagnose problems immediately.
- Full-stack Monitoring is one of the hallmarks of Dynatrace products, providing complete infrastructure and cloud-level visibility into the operations of applications and their usage by users. Dynatrace integrates into systems so users don't have to worry about applications; all transactions and program performance are carefully tracked at every level for maximum reliability and resiliency of programs and the overall system.
- AI allows for continuous application availability while all transactions are optimized so any issues can be quickly corrected using real-time system data. No transaction records are lost during operation - instead, it helps operate more efficiently and productively with all available technologies.
- Dynatrace stands alone as an industry-leading security solution. I can attest to that from firsthand experience; Dynatrace protects its system and applications against external environments while guaranteeing that external tools and applications cannot be utilized without the prior consent of management.
What Makes Dynatrace Unique From Other Cloud Monitoring Services?
Dynatrace is very different from other monitoring tools. These four distinctions are the most important:
- Automatic Dynatrace automatically handles deployment, monitoring, dependency mapping, and baselining operations on hosts; install Dynatrace OneAgent as soon as you connect to them! I'm done. I'm done. I've completed everything.
- Full stack: Dynatrace provides context, while other systems track multiple metrics and report them. This includes understanding and mapping all relationships and interdependencies, from the end-user's experience to the infrastructure.
- AI as the core: AI is now pervasive. Our platform is powered by the Davis(r) AI engine, which can evaluate billions of dependencies within milliseconds and deliver precise responses far beyond the capabilities of humans.
- Web-scale: The cloud-native architecture used to construct the Dynatrace Software Intelligence Platform enables infinite scaling.
Dynatrace Deployment Models
- SaaS solution: The Cloud retains data
- Managed solution: This combines the simplicity and control of SaaS deployments with an on-premises deployment. Customers can keep control of where their data is located, whether it's in the cloud or on-premises.
SaaS Dynatrace users only need to install OneAgent. Dynatrace Managed Customers must configure their Dynatrace Cluster before installing OneAgent.
Dynatrace features
- Mobile app monitoring.
- Monitoring of server-side services
- Real User Monitoring
- Cloud-based virtual machine monitoring
- Container Monitoring
- Root-cause Analysis
- Monitoring of network, processes, and hosts
Dynatrace: Benefits of Dynatrace
- It is essential to have lots of data for testing and be able to evaluate the health of your system using tools such as CPU, memory, discs, network usage, and storage.
- We can also fix the problems that Dynatrace identified.
- It allows programmers and testers to ensure their applications' dependability and efficiency.
- We can diagnose the problem before the client even complains.
Why Include Them?
Dynatrace and ServiceNow CMDB have quickly become two of the most-used enterprise IT tools, integrating them into nearly every enterprise's solution stack.
Connecting both tools seamlessly through data and communications exchange can significantly expand their capabilities.
Dynatrace CMDB and ServiceNow CMDB tend to be utilized independently, leading to miscommunications, data errors caused by manual transference errors, and information gaps.
Integration between Dynatrace, ServiceNow agile development , and should take no time; meets this criterion as its flexible integration platform connects Dynatrace CMDBs seamlessly within minutes with ServiceNow CMDBs in no time at all.
There are various integration tools on the market; choosing one that doesn't require additional coding can establish connections quickly without further delay or interruption from extraneous coding efforts required elsewhere to establish relationships seamlessly from end to end without other programming needed for setting it all.
Dynatrace handles deployment, monitoring, dependency mapping/baselining operations automatically while automatically performing deployment, monitoring/tracking operations including deployment/monitoring/dependency mapping/baselining functions operations including deployment/monitoring/dependency mapping/baselining automatically while installing OneAgent straight onto hosts, makes deployment/monitoring operations automatic in terms of deployment/monitoring/monitoring operations like deployment/monitracking operations as soon as you install Its OneAgent directly installed into hosts to install quickly; installation completed! Real-time transfer of important data such as topology, events, and metrics occurs.
Integrate Dynatrace With ServiceNow
Capable of supporting complex use cases without needing prior coding knowledge or API usage, the integration platform includes prebuilt templates that can be tailored specifically for the desired use case and comes equipped with field mapping and filtering features that simplify the setup process further.
Schedule a 45-minute demo if you already have an existing Dynatrace ServiceNow case you would like to explore further so we can start your free proof-of-concept (PoC).
We can get our Proof-of-Concept up and running immediately.
Step 1: Installing the Integration Platform
Available in both an on-premises version and iPaaS. The integrations have the same setup and launch process.
Step 2: Connecting Dynatrace To ServiceNow
You will see the dashboard once you log in. The dashboard contains information about active licenses, completed integrations, and operational data.
These metrics are available whenever you need them.
Click "Add New System" to add the systems you wish to connect. In this case, it is Dynatrace and ServiceNow.
Connecting the systems is the next step. It's easy. You only need the URLs of the instances and the admins' details.
Dynatrace and ServiceNow do not require any additional modifications.
Fill in the following fields to use Dynatarce:
- Dynatarce System URL
- Username
- Password
Click on the "Save" icon.
ServiceNow requires the same steps. Select ServiceNow by clicking "Add New System." Enter your instance URL, user name, and password.
Click "Save". That's all.
Step 3: Setting Initial Integration Details
Click "Add New Integrator" in the "Configurator". Click "Add New Integration" in the "Configurator" menu.
Once the system is loaded, the destination and the first and second systems must be defined.
Our first system is Dynatrace, and our destination is ServiceNow.
Step 4: Configure integration
Each integration template comes with predetermined business logic, including actions and configuration objects. Actions are organized into two tabs (called "source" or "target"), which each contain conditions and mappings for every pair of entities.
Step two is to select integration actions. These could gather information such as memory usage and CPU/network activity; when your CPU reaches its limit, ServiceNow CMDB could escalate it before sending this info directly into DevOps for processing if required.
Dynatrace ServiceNow makes it possible to migrate hosts and all associated entities.
Step 5: Save and test it
Click the "Save" icon once you have set up the mapping and triggers. The integration will be saved. The last step is to test the connection between both systems.
The data transfer can then begin.
Dynatrace ServiceNow
Dynatrace and ServiceNow serve two different purposes in the IT operations management realm. I will give you a brief overview of both platforms:
- DYNATRACE: Dynatrace is a platform designed for digital experience management and application performance monitoring that gives users a clear picture of the performance and experience of their applications, infrastructures, and users. Dynatrace analyzes metrics and data to detect bottlenecks or anomalies within digital environments and optimize them with features like real-time monitoring, intelligent problem detection capabilities, and root cause analysis tools with automation features built-in.
- ServiceNow ServiceNow features provides an enterprise-level platform for managing IT services and other business processes, with incident, change, and change request management, among many others available for incident and change requests, respectively. It can also manage assets, troubleshoot problems, and create configuration databases (CMDB). ServiceNow can assist organizations in streamlining IT operations while automating workflows to increase customer service satisfaction levels and satisfaction rates.
Dynatrace with ServiceNow Integration: While Dynatrace may be considered a separate platform, its integration can enhance IT operations management capabilities for organizations by providing monitoring and diagnosis capabilities with ServiceNow service management features.
Here are some benefits associated with merging Dynatrace with ServiceNow:
- Incident management: Dynatrace automatically creates incidents within ServiceNow when performance issues in applications or infrastructure arise and assigns them to teams as soon as they occur to track until resolution occurs.
- Problem management: Dynatrace provides vital data to ServiceNow's Problem Management Process when it identifies significant or reoccurring performance issues by automatically creating tickets in response. ServiceNow then analyses these problems before taking proactive steps to address their source causes and take appropriate measures against them.
- Configuration management: Dynatrace augments ServiceNow's configuration database (CMDB) by updating items based on services, applications, and infrastructure components that it discovers, providing an accurate, up-to-date CMDB that supports efficient incident and problem management.
- Service Map: Dynatrace provides insight into dependencies and relationships among components in an application, which ServiceNow can use to produce accurate dependency models and service maps that aid with incident and change management.
Here are a few examples of how Dynatrace can be integrated with ServiceNow to improve IT operations management. Specific integration capabilities can vary depending on versions and configurations.
Dynatrace & ServiceNow Work Together To Boost Cloud-Based Aiops
Dynatrace, a software intelligence provider, recently unveiled an enhanced bi-directional and automatic integration between their Software Intelligence Platform (SIP) and ServiceNow Platform.
According to vendors, precise topology mapping and service mapping in dynamic multi-cloud environments allow customers to increase efficiency while decreasing disruptions through intelligent automation.
They also identify issues and can automate remediation to limit risks, giving BizDevOps more innovation time and accelerating digital transformation.
Customers and partners can accelerate their path toward autonomous cloud operations by combining Dynatrace's automatic, intelligent observability with ServiceNow Platform's innovative automation features.
Jeff Hausman is Vice President and General Manager for IT Operations Management and security at ServiceNow. Jeff states: "With ServiceNow combined with Dynatrace, customers gain greater insight into digital services; decipher noise from signals to isolate root causes more accurately, as well as provide resilient operation across hybrid & multi-cloud environments."
Customers can realize more significant results while investing less time, money, and resources with Dynatrace-ServiceNow partnership.
Customers may achieve this outcome:
- Enhanced efficiency - Automated, real-time topology across hybrid, multi-cloud environments, with a rich context for understanding potential issues and their exact root cause in digital services.
- Reduced risk for disruptions – Proactively identifying and prioritizing issues affecting the deployment or operation of cloud-based services based on their impact on business. This will reduce noise while ensuring digital business continuity and application compatibility.
- Faster innovation: Combining intelligence in each platform allows IT teams with limited resources to focus on innovation, driving speedier business results, and reducing time spent on time-consuming, low-value tasks.
Dynatrace + ServiceNow Automation
Platform allows you to automate every Dynatrace and ServiceNow operation with automated workflows, freely sharing issue, ticket, and response data across your tech stack - improving agent productivity while driving visibility of cases detected.
ServiceNow incidents may automatically generate when Dynatrace detects an issue and automatically update ServiceNow Tickets with complete issue details synchronized from Dynatrace; automated workflows help harness the full potential of your technology stack for valuable insight.
ServiceNow hr module Dynatrace integrates with numerous tools, such as databases, spreadsheets, project management platforms, and helpdesks.
Our library of prebuilt connectors, custom logic operators, and data helpers makes creating fully customized automation to suit the unique requirements of your business easy.
Everyone in your organization - IT staffers, DevOps engineers, or customer support representatives - can rely on this platform for critical ServiceNow + Dynatrace Automation deployments across their teams.
Want More Information About Our Services? Talk to Our Consultants!
Final Thoughts
Monitoring systems are an indispensable element of any IT infrastructure, regardless of size or industry. They allow IT teams to keep an eye on key processes within their ecosystem and detect any emerging problems quickly and effectively.
Dynatrace integrated with ServiceNow CMDB can enable organizations to broaden their actions and access vital data such as metrics, topology and events more easily than before.
Organizations seeking to enhance performance quickly while quickly responding to user issues needing attention must link both systems for seamless data transfer.
