Contact us anytime to know more β Abhishek P., Founder & CFO CISIN
The Internet has enabled enterprises around the globe to adopt web technologies quickly. Modern-day businesses have turned to websites.
Web portals were also created and quickly became a crucial part of the online environment. Based on our many years of experience developing web portals, we have concluded that you should consider three main factors when deciding how to build an online portal for your company: Time, Cost, & Performance.
What are Web Portals?
Website portals can be thought of as websites that offer specific information. These are special websites that are designed for users who are searching for information specific to a topic.
You can find everything you need about a job opportunity from different companies on job portals. Log in to these portals or register to become a member to access all information.
What Is Portal Development?
Advanced programming skills are required for web portal development.
A portal is a central point for accessing a large range of information for specific users. This includes client-side and server-side programming, progressive website building, secure registration system verification, authentication, high-quality security testing, etc.
Different web portal solutions are needed by different businesses to achieve their goals and take advantage of all the benefits offered by the platform.
It is essential to hire a trusted software development company to deliver a web portal that includes all necessary functionalities such as document management and event scheduling. They will also be able to track workflows, publish content instantly, and manage contact information. They must also be able to create a functional and easy-to-manage portal.
Web Portal vs. Website: Key Differences
After you've decided on your goals and the type of users you want to attract, it is important to understand the differences between portals and websites.
You can use both to serve different purposes. This is not a way to lose everything. However, your decisions can have a significant impact on the strategy of your business.
Let's look at some of the most important aspects to consider when developing a custom web portal.
Accessibility and Restrictions
A website is a project that you have made public and is available to anyone on the Internet. It is accessible to everyone so that anyone can view it.
Most sites don't require you to create an account to access them. You can also choose to have the feature available as an option to decide what is most convenient for you.
Portals cannot be used unless you have your login and password. This means that only members can see the content.
You can also get a free trial subscription to some portals that allow you to manage the monetization.
Content
The information on a site can be static or dynamic depending on its content, while a portal contains only dynamic content.
The content of a portal changes every time a user visits it.
Websites allow your business to be present and showcase your products to anyone interested. Your website aims to showcase your brand's uniqueness and increase your audience.
Portals have a narrow focus and provide specific details to clients based on user input.
Focus
Both types of solutions are focused on different goals and projects. Therefore, if your website is created for maximum traffic, you will want to get as many people as possible.
Portals, on the other side, are designed for a particular audience. To limit the amount of traffic to such a portal, it is better to restrict its use to certain users.
Types of Web Portals
Many web portal types can be used for different purposes. These include B2B portals and B2C portals. Regardless of their type, Web portals are web applications embedded in websites that provide access to cloud-based company repositories.
All web portals are evolving into robust and complex web platforms. These integrate with corporate marketing systems and other IT enterprise components to create an entire corporate IT system that allows for automated, integrated, and consistent data syncing across the entire back-end infrastructure of a company, including customer data and customer interactions.
It makes sense that web portals/platforms should be a core part of any company's digital customer service strategy, whether it is a customer-facing portal or a vendor/partner-facing portal.
Customer Portal
If you are looking to improve customer service and increase brand loyalty, the customer portal is the best option.
Customers can place orders and track them, receive personalized recommendations, view the purchase history, get activation or deactivation notices, and many other functions without contacting your staff.
B2B Customer Portal
To provide exceptional customer service, B2B customer portals will be required. It must satisfy vendor requests, maximize online sales, and reduce the company's costs.
Employee Portal
An organization that goes online must first create an employee portal. It is a social network that allows users to communicate, set tasks, log timesheets, and request vacations.
It helps newcomers get over the onboarding stress and becomes part of the team without stress.
Vendor Portal
Vendor portals are ideal for companies that want to communicate with suppliers. Because all information is stored in one place, making processes more efficient and easier.
B2C Customer Portal
B2C customer portals improve the user experience and help companies build long-lasting, loyal relationships with their customers.
The B2C portal development includes several key features: private account creation, editing, order placement, and features for managing and checking orders.
Membership Management Portal
All types of businesses that offer membership subscriptions will find the best way to manage their memberships through a web portal.
They are most popular through various learning platforms. They improve the user experience. As members, you can access all materials, create training plans or other plans to use a service, monitor progress, payments, etc.
Partner Portal
2020 will see companies not be isolated. They need to work with many other businesses to accomplish different tasks.
The web portal can facilitate information exchange, two-way communication, and continuous involvement by all parties.
Customizing the Perfect Web Portal Development for Your Business
You can do some things to help you create a professional web portal. Let's see what these solutions are worth and how we can create an engaging web portal.
Determine the Area of Interest
It is important to choose the right brand and niche market trends. This will allow you to use your existing resources, knowledge, and expertise.
Some are also interested in B2B, B2C, and eCommerce businesses.
You have successfully created your portal and determined the type of business you want to explore in the market.
It is easy to set your goals and target and develop your business portal solution.
Consider Your Niche, Clientsβ Requirements, and Budget
First, consider your business niche. Then, decide whether to choose hybrid, B2C, or B2B portal development.
You will also need to decide whether you will only serve domestic markets or international markets.
Your portal will be more successful if it is accessible to domestic and international users. Remember that you will need to spend more if your portal is for international users.
To enhance the user experience, you might need features such as multi-language support and geolocation-based redirection.
Your target customers' expectations are the most important thing. This will help you decide how your portal should fulfill them.
Your portal should provide a wide range of functionality to customers and other users.
Your portal can be an extension to your CRM that supports users or a separate website that allows online shopping and payments.
You can also offer customer support and products. to your portal users.
These factors will help determine the budget you should spend on your portal. You may also need to determine the budget that you will need to advertise your portal.
You should ensure that your budget is realistic and reflects the factors of maximum profitability and ROI.
Choose Fancy Domain Name
Choosing the right name for your site is crucial in terms of SEO and brand identity. This increases your chances of being found in search engine results.
A catchy domain name will leave a lasting impression on clients or customers. The domain name must be memorable, catchy, and easy to remember. A domain name should accurately reflect your brand.
Conduct Front-End Development and Back-End Development
After choosing the platform that is right for you, it's time to start working on the back-end and front-end. This is an important step you should pay more attention to.
Although features may vary from one business to another, there are common back-end and front-end features according to requirements.
#Front End Features
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Secure Login: Customers should have one login to their portal. The portal should allow new users to sign up directly.
One login should allow access to both the WordPress account and the portal.
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Case Deflection: Your portal should let users search for the query first, rather than raising a ticket or creating a case.
This will speed up your support system, reduce the workload of your support staff, and improve your users' experience.
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Custom Dashboard: Customers should be able to personalize the portal's appearance. Your customers can choose the modules they wish to see on their portal dashboard.
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Multi-Language Support: Your portal should support multiple languages to serve global customers better.
There should be an option to add messages and select languages to the back-end to engage users.
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Support for Default and Custom CRM Modules: The portal should be able to support all default modules of CRM.
It should be able to access custom modules from CRM that have a relationship with the Contact module.
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Proposal Generation: The portal should provide product catalogs that allow users to choose from the various products, select the quantity and submit proposals to the administrator.
It should allow users to quickly search for products not in the catalog or request products that aren't listed.
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Real-Time Notifications: Customers should receive real-time notifications regarding the most recent actions taken by the admin.
They can view any attachments or new records that the admin has added, filter notifications preferences by type, and choose any module.
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Knowledge Base: Customers should have easy access to a knowledge base that includes videos, blogs, and FAQs.
#Backend Features
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Role-Based Access: Your portal should limit access to certain modules to particular customers. These rights should be granted only if they are necessary.
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Configuration of Custom Modules: Your portal should be able to configure custom modules already in CRM in the back-end.
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Dynamic Layouts: Your portal should allow and arrange fields and layouts within the modules you wish to display in your portal.
Real-time data entry from the portal to CRM should be possible.
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Generation of Mass Credentials: The admin should enable mass credential generation in the CRM. These credentials can be emailed to users in bulk.
Design and Develop an Attractive Website
A clean and well-organized design is one of the most important aspects you should focus on when developing a website.
Users often switch to other websites because of poor design or insignificant details.
A clean and tidy interface is essential if you want clients, visitors, or users to spend time on your site. Web portal architecture today is all about UX.
While your portal may look great, if customers cannot access it easily and the site is difficult to navigate, you will see a decline in sales.
A custom web development company is your best choice for a beautiful website.
Test your Portal for Usability
After creating the web portal, the next step is to test it for usability and compatibility. This step is where you identify the goal in your vision.
These factors can be refined until you're ready to launch your website portal. Once that is done, you will find the perfect compatibility according to plan.
Market Your Portal
The portal is now ready. Next, what's next? Now it is time to market and promote your portal. How will your customer use the portal if you don't tell them? Promoting your portal is just as important as creating it.
Your portal will not serve its purpose if it isn't promoted and visible. Your portal's launch will be highlighted on your website.
You can also email your customers and subscribers about it. To redirect more customers to your portal, you can hire marketing professionals and use digital marketing strategies.
The Key Takeaway
A web portal is essential for any company, especially large-scale ones with many employees or offering many services.
These services not only meet your business needs but can also help you improve your performance. To create web portals that work for your company, you need to have a good team of developers and web portal consulting services.
It is highly recommended to have an internet presence these days. Websites and portals are the best ways to do this.
