FAQs (Frequently Asked Questions):

In which Country I can get a New Incoming Number in "Unlimited Local World" plan?
You can get an Incoming number in any of 21+ countries below:

Australia, Brazil, Chile, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Korea Republic of, Mexico, New Zealand, Poland, Romania, Sweden, Switzerland, United Kingdom, United States (USA).

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In which country I can receive calls from my New Number in "Unlimited Local World" and "UNLIMITED USA/ Canada TOLL FREE World" plans?
You can receive your calls in following countries:

Argentina, Australia, Austria, Belgium, Bulgaria, Canada, China, Chile, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Republic of Korea, Luxembourg, Malaysia, Netherlands, New Zealand,
Norway, Poland, Portugal, Puerto Rico, Russia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand New, United Kingdom, United States (USA).

How does it work?

Buy any number from our site and use it in your advertising, on your web site or pass it to your friends and family. We will deliver all the calls to you at your existing phone, anywhere in the world. This is a seamless experience for the caller. Why do this? A toll free or local number gives customers an easy, familiar way to reach you, even if your business resides half a world away. It also enables you to test new areas into which you would like to expand.

Are your numbers real?

Yes. We acquire phone numbers from telephone companies all over the world and have prepared them for you to use instantly. You can put them in your company sales literature, on your web site or on a business card. Whoever dials that number will hear YOUR phone ringing at the same time you do.

Do I need to change my local and long distance carrier?

No. Our service works alongside your existing phone company and equipment, so there is no need to change anything in your office or home. We simply deliver the calls from your new number to any existing phone that you designate. There is no need for a new phone line or calling cards.

Do I need any special equipment or software?

No. We will deliver calls directly through to your existing phones, anywhere in the world. Our calls are all delivered using the highest quality services, so your business calls will connect. There is no need for a new phone line or calling cards.

Can I get a custom US/Canada toll free number, like 800 Flowers?

Yes, certainly. Custom numbers are sometimes called 'Vanity' numbers. Assuming that the number is available (sorry, 800 flowers is not available), we can process your order and activate it for you in 3 to 5 business days. For complete instructions, please click here.

Doesn't my telephone company offer toll free numbers too?

Yes, but they probably charge more and require that you contract for at least a year. Plus, you probably won't get features like faxing, voicemail or multiple-line ringing. We provide them to you at no additional charge! Also, we can deliver calls to any phone in the world.

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How can you help my business?

Our services enable your customers to do one thing better: connect with your company. We can be your one point of contact to manage phone numbers all over the world. Your non-technical staff can easily add and cancel lines, change the 'ring-to' destinations and turn our free features on or off. By being able to manage everything from one place, you accommodate customers anywhere in the world, as well as testing new areas by adding numbers in test areas. And you can do all this with virtually no risk, as we don't ever lock you into a contract for any phone number.

If I already have a US toll free number, can I still use your call forwarding service?

Yes - all US and Canada toll free telephone numbers can be transferred to a new carrier. To transfer a number to us, fill out our simple, one page transfer form and we'll handle the rest at $100 one time charge. The transfer itself usually takes 5 to 15 business days, depending on the responsiveness of your current carrier. Please contact us for more details.

How long does it take to activate my new phone numbers?

You can begin using your phone number immediately in min. 8 business hours. Just signup today and we will do the rest for you. If you prefer to fund your account using any other payment method, we will activate the phone number the instant payment arrives and our accounting staff can post it to your account. If you are transferring an existing toll free number or select a custom vanity number, additional setup time is required.

Is there a minimum contract length?

No, our service is billed quarterly (3 months in advance) using PayPal subscription payment, and you can cancel at anytime, online. In a few seconds.

Is there a set up fee for the account or any numbers?

yes. There is one time set up fee, please contact us or signup online to get all pricing options.

How do you charge for services?

There is one simple monthly charge for each number. You can have one, or many on your account. The monthly charge includes all the call time, call forwarding etc. To view rates for any number that we carry, please visit our RATES page, above.

Are there any additional or hidden fees that I need to pay?

No. Our rates are all-inclusive. There is no activation fee, or surcharges. And because taxes are included, you won't find additional taxes or fees on your bill, like you might be accustomed to with other phone companies. And because all of the features we offer are included free you never have to worry about additional unexpected charges on your invoice.

How do CIS Local and Toll Free numbers work?

Just like any other phone number. Choose any phone number and set it to deliver calls to your existing office, mobile or home phone. Any call made to the new number will be delivered directly to that phone. To the caller the call is completely seamless and transparent. There is no need for a new phone line or calling cards.

How is the call quality?

We deliver all calls using a optimized combination of PSTN (Public Switched Telephone Network) services and VOIP (Voice Over IP) to meet our quality routing standards. As an ongoing initiative, we constantly monitor the performance of all our equipment, which means we can detect problems before they affect you or your callers. While no carrier can guarantee international call quality, we do everything within our power to deliver the best service available.

I run a call center; can you handle several simultaneous calls to the same phone number?

Yes. In fact, we specialize in providing call handling services to high-traffic call centers. Each of our numbers can handle Single call at a time, and many of our clients who operate call centers depend on us for just that. For extra reassurance, we even provide fail-over solutions in case your call center has problems. Plus to that, you like to outsource your contact care, we have full range of Contact Center Services to help you. Please contact us today to discuss.

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What call records do you provide?

We do not provide any call report, and neither log any cal data except no of minutes used to facilitate our plans. With us your privacy is highest.

Will callers know where I am located?

No, not unless you tell them. Your callers will always experience a seamless, easy call no matter where in the world it ends up.

Can your numbers be forwarded to a fax machine?

Yes, we can certainly forward our phone numbers to a phone line that's hooked up to a fax machine. All of our US local, US toll free, and International toll free numbers can support fax signals. International local numbers may not deliver fax signals due to factors over which we have no control. In addition to delivering a fax to your machine, you also have the option of having us record and deliver faxes to you via email. This is a service that is available as unlimited Toll Free Fax package.

What payment types do you accept?

We accept Visa, MasterCard, American Express, Discover, Wire Transfer, and PayPal. Accounts opened with a credit card are activated immediately. Other forms of payment require payment to be posted before we can activate your account.

How do you bill for services?

Our services are offered on a monthly basis with the monthly fee being due quarterly, billed first time on date of your order and then every quarter or in every 3 months ; however, our Corporate Services department can make arrangements with higher volume customers to accommodate their preferred billing schedules. To activate service, just pay the all inclusive monthly charges. This way, you will always have a continuous uninterrupted service.

Are there surcharges for calls from Canada, Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam?

No. If you read the fine print for nearly all other carriers, they charge an additional $0.08 - $0.25 PER-MINUTE surcharge for calls from Canada, Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam. We don’t.

Do you offer discounts for high-volume accounts?

Yes. If you are expecting more then 10 numbers, we can offer you a corporate discount. Contact our Corporate Services department for details.

Is difficult is it to cancel my account?

Not at all. Canceling your account is as easy as logging onto your PayPal account online and clicking a few buttons. You don’t need to fax us any forms, put anything in writing or (worst of all) call back "during business hours" to wait on hold to verbally confirm your cancellation with a live representative. What to cancel your service now?

Please Click Here to cancel a subscription

Can I transfer my number to another company if I choose to cancel service with you?

Yes. As long as your account is in good standing, you have the right to transfer your North America-based numbers to any other service provider. As with every other phone company in the world, if you cancel your account, any numbers remaining on it may be made available to other customers.

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What is Toll Free eFax service?

eFax is an online fax service that eliminates the need for a fax machine, an extra telephone line and all the associated expenses (paper, ink cartridges etc). Get a real fax Unlimited Toll Free number that's tied to your email and receive faxes as email attachments. Enjoy the reliability and security of faxing with the ease and convenience of email. As we are offering Unlimited Toll Free faxes, that means, your customers do not have to pay for sending faxes to you. And you pay a nominal monthly fees to receive Unlimited amount of faxes. Sign up for eFax and see for yourself.

Do I get a real fax number?

Yes. To the person faxing you, it looks and acts like any other fax number. When someone faxes to your number, the fax is converted to a file that is emailed to you as an attachment.

How do I receive faxes?

When you sign up for eFax, you'll choose the location for a toll-free fax number. When someone faxes you, you receive the fax in your email inbox as a file attachment. Just double click the file to read it. You'll be able to check your faxes anywhere you can check your email. You also have the option to route all your incoming faxes to up to 5 different email addresses — no more copying, distributing, or forwarding.

Can I send faxes?

No, our system do not support fax outs.

Can I save my faxes?

Of course. Save a fax just like you would any email attachment and they'll only be a click away.

How reliable is eFax service?

eFax service is working on the largest digital fax network in the world with toll-free numbers that cover the U.S., Canada and several European countries. The eFax network sports a 99.5% up-time, meaning no one will ever get a busy signal and you'll never worry about running out of paper or toner. Our technology ensures transmission times that average 2-5 minutes. If you ever have any questions, your eFax subscription includes live support.
 

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