Clients Management
How a Project is managed determines success of the project and we are perfect in this task. It becomes more important for Software Development ITO projects. Contact Us to start a services for you.
- The important thing to remember is that requirement gathering is a difficult task no matter where.
- The procedures are similar to what they will be if the company who is developing the software is in another city than where you are.
- The problems encountered are similar, the only difference is an emotional barrier, which enforces a perception that reading an Email from a client, or a telephone call with a client separated by a few miles is easier than with a client separated by a few thousand miles.
- Some clients want the CIS project managers to visit them in their country and spend time with their project managers. Together they evolve the requirements and create the specification document. Typically clients that are looking at a large project to be implemented at their client's site will follow this method. This is an expensive method for requirement gathering, but it is most advantageous.
What after the CIS project manager has gathered the specifications?
He produces a document that has the following sections:
- Existing Scenario - This describes how the process is being executed currently.
- Proposed Scenario - This describes in short how the process will be executed with the proposed software.
- Functional Specifications - This describes in detail the front end, the backend calculations, the interfacing between the front and the backend and the database layout.
- Quantitative Specifications - This describes in detail all the limitations of the proposed system.
- Schedule - This describes the overall schedule of the development including integration and testing. It also marks out, clearly, the deliverables to be made along the way.
Contact Us to start any of these services for you.
CIS, an expert in providing iBPO, EPO, KPO, Call center and Help-Desk services:
- Email based Support: Inbound and outbound email processing. Status updating, customer support, scheduled mails, order tracking and support.
- Local Infrastructure Management: You can Save cost by outsourcing your office Local, offshore infrastructure facilities management. Our experts of business management have experience in managing enterprise as well as small office according to needs.
- End user software troubleshooting: Do you sell products on internet?, and you need to support your buyers? We provide exceptionally nice services to support your software and products. Support, Help-Desk includes telephone, voice, email, chat supports are now perfected by us.
- Internet Back office management (iBPO): We have experienced resources in all domains, to provide back office support in operations. This includes order tracking, customer handling and follow up etc.
- Call Center Services: We provides offshore staff to support your day to day activities including receptionist, front office staff, support and technical support staff.
Starting Help-Desk services for your website, it is as simple as 1,2,3...
CIS Help-Desk, Support services includes all support levels i.e. Live Chat, Voice, Email for Pre-Sales, After Sales, Technical/ Non-Technical support, Orders Processing, Customer Follow-ups, etc.
Contact Us to start any of these services for you.
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