India-Based Infrastructure Providers Can Be The Right Choice
EXECUTIVE SUMMARY
Massive IT outsourcers like Atos Origin, ACS, CSC, IBM, and HP still take on the majority of infrastructure management work, and the growth of the India-based service providers has been well-documented, there are cases where smaller are better. Hundreds of global infrastructure management clients are already benefiting from lower cost remote service delivery in selective outsourcing deals delivered by smaller Indian firms. There are, however, additional risks and challenges that these clients face. To help sourcing and vendor management professionals make educated decisions about which provider to hire, Forrester investigated seven smaller India-based firms that provide IT infrastructure management services.
CONTENTS
- Bigger Might Not Always Be Better For IT Infrastructure Services
- Second-Tier Infrastructure Providers Showing Solid Growth For Now
- Second-Tier Indian Providers Gaining Some Infrastructure Market Traction
- Clients Should Pay Attention To Second-Tier Anchor Clients
- Smaller, India-Based, Infrastructure Service Provider Profiles
- Clients Can Get Multiple Benefits (But With Some Extra Challenges)
WHAT IT MEANS
- Second-Tier Firms Can Unlock Great Business Value For The Right Clients
TECHNOLOGY
- Client Security & Management
- Client Systems
- Computing Systems
- Data Center Management
- Data Center Systems & Infrastructure
- Infrastructure & Technology
- Infrastructure Management
- Infrastructure Services
- IT Services
- Network Management
- Networking
- Outsourcing
- People
- Processes& Policy
- Systems Integration
- Systems Management
- Technology Services
- Client Systems Management
- Data Center Outsourcing
- Help Desk & Desktop Outsourcing
- Help Desk/Service Desk
- Infrastructure Outsourcing
- Network Outsourcing Services
- Offshore Services
- PC Support
- Server Management
Analyst: Roehrig, Ph.D., Paul
Industry: Data Services
Document Type: Market Overview
Geography: Asia Pacific, Europe
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Labels: Infrastructure, Management, Offshore, Outsourcing, Remote
