Choose Right Customer Support Partner

With every day increasing better customer service demand and increasing cost associated with it. Small and big all type of Companies have a proven alternative of using an outsider vendor or company with outsourced customer support service expertise. While it is cost saving, result oriented approach but if you are a new buyer in this area, you should know having a vendor with just based on cost is not always enough and you may need to take check all the companies your are considering based on few other parameters as well to identify if they are right choice or not. In fact after this initial a bit extra effort will not only give your happy client but may also be your strategic competitive advantage. And it can lead to big savings on customer acquisitions and retentions.

First of all you need to understand, do you need to outsource your customer support?

Consider following points:
Organizational & customer needs:

1. Understanding both the customer's value to the business and the customer's expectations for support.
2. Segment customers according to profitability like expectations and provisions for customers generate much higher, higher and low profits
3. Level of coordination needed between your departments marketing, sales, operations and finance. Also how it is achieved in present conditions and what changes will be needed in outside vendor provisioning.
4. Customer expectations for support, turnaround time to resolve problems, complexity levels, support coverage in terms of time, ability to resolve type of issues such as any technical support issue

For more information click here

Adobe Working with Google and Yahoo!

SEO's always try so many things to optimize Flash file still search engines like Google and Yahoo are not able to fatch content or link that flash has. Now Adobe has come up with the solutions. Adobe is working with Google and Yahoo! to enable one of the largest fundamental improvements in web search results by making the Flash file format (SWF) a first-class citizen in searchable web content.

Adobe is now providing search engine optimize flash so search engines can read text and link of flash file that will increase the flash file indexing also. This will provide more relevant automatic search rankings of the millions of RIAs and other dynamic content that run in Adobe Flash Player.

more info: Adobe SWF searchability FAQ

$100 Million Computer Runs on Linux

IBM and the U.S. Department of Energy announced that IBM's new RoadRunner supercomputer is the first such machine capable of executing more than one quadrillion (1,000 trillion) floating point operations per second. The computation rate was otherwise known as one petaflop.

The new record-breaking supercomputer will be housed at the National Nuclear Security Administration's Los Alamos National Laboratory. Occupying 6,000 square feet and weighing 500,000 pounds, it's not likely to be moved to satisfy redecorating whims.

The $100 million computer is about twice as fast as the current supercomputing record holder, IBM's Blue Gene system at Lawrence Livermore National Lab.

IBM actually calls RoadRunner a hybrid supercomputer. It combines 12,960 IBM cell chips, which power Sony's PlayStation 3 video game machine, with 6,948 dual-core AMD Opteron chips and 80 terabytes of memory.

The operating system runs on Red Hat Linux Enterprise version 5.0.

IBM characterizes RoadRunner's thirst for energy (3.9 megawatts) as miserly, noting that at 376 million calculations per watt, it's likely to rank at the top of the Green 500 list of energy-efficient supercomputers, when that list is updated later at the end of June.

IBM's Blue Gene holds the first place on the February 2008 Green 500 list, with 357.23 million calculations per watt. It would take about 100,000 of today's fastest laptops to equal Roadrunner's computational power.

Overall, since 1998, supercomputing power has increased 1,000-fold, according to IBM. In what can be seen as either a swipe at Detroit or pride in Moore's Law, IBM observes that if the internal combustion engine improved at a similar rate, cars today would be getting 200,000 miles to the gallon.

Source: linuxnewstoday.org

Cyber Infrastructrue: A One-Stop Health and medical writing Outsourcing

Cyber Infrastructrue: A One-Stop Health and medical writing Outsourcing

CIS can offer you:
1. Qualified, talented and experienced medical writers. ( Medical Practitioners)
2. Full service range, for your health and medical writing requirements.
3. Faster requirement learning and implementations
4. Writers with nice English skills
5. Confidentiality and Total Privacy
6. Competitive pricing and dedicated team options.

Contact us today for a free medical writing quote.

For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

FAQs on Outsourcing Financial Services to Cyber Infrastructure

FAQs on Outsourcing Financial Services to Cyber Infrastructure

1. How does the outsourcing of financial services actually work?
At CIS we have three unique ways by which you can send us the documents. You can choose the accounting process which best suits your organization.

A. Server-based system
You could scan and upload source documents to a secured FTP server.
You fax or email the FTP details to us along with the back-up file of the accounting software.
We update your books the same day and upload them back to the server.

B. Remote-access system
You place source documents in your own computer.
We log in to your system using a secured VPN and update your books.
You can then access the updated books from your own computer.

C. Using Application Service Providers
You scan and upload documents to an ASP interface.
Flatworld team logs in to this interface using the access details given by you, and updates your books.
You could then login and view the updated books from your end.


2. What are some of the financial software that you work with?
At CIS, we have a financial services team who is proficient and well-trained at using the latest software available in the financial market.

Payroll Processing Software: Quickbooks Payroll, PayCycle, PayChex.

Tax Return Processing: Intuit's ProSeries, Intuit's Lacerte, Ultra-Tax.

Accounts Receivable Software: QuickBooks, CheckMark, MultiLedger

Bookkeeping Software: MYOB, SAGE, QuickBooks.

In case your organization is using a different financial software, we have the skill and expertise to learn the software that you are using and employ it effectively for your financial services.


3. What are the benefits of outsourcing financial services?
You can give your organization a competitive advantage by outsourcing financial services. Apart from saving on costs and increasing your profits, you can also save on time, effort, expensive software and resources. By outsourcing financial services, you can get access to skilled and expert services.


4. What is the skill level of your financial services team?
At CIS, we recruit only the skilled. We have skilled and well-trained accountants. We also have a qualified team of Indian chartered accountants who head the financial services teams at CIS. Our financial services team is well trained in all the latest software available in the market. At CIS, our financial services team is well experienced.


5. How will you facilitate communication between my organization and CIS?
At CIS we employ the best in class, so that we can constantly be in contact with our customers. Our financial services team will be constantly available over phone, e-mail and chat to answer your queries or address your requirements.


6. Will there be any loss of data?
No. When you outsource your financial services to CIS, you can be totally assured that none of your data will be lost. We take regular backups of your data and hence there will be no loss of your data.


8. Do you employ security measures?
At CIS, we have stringent security measures in place. At the onset of a project, we sign a non-disclosure agreement with our customer. We are also Sarbanes-Oxley compliant. You can be completely assured of total financial data security and confidentiality when you outsource your financial services to CIS.


9. Can you tell me more about the infrastructure and technology at CIS?
At CIS, we have world-class infrastructure and high-end technology to help us deliver cutting-edge financial solutions to our global customers. Find out more about the infrastructure and technology at CIS.


For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Outsourcing accounting services with Sage accounting software to Cyber Infrastructure

Outsourcing accounting services with Sage accounting software to Cyber Infrastructure

CIS has grown through learning ever growing customer needs and providing customized services to match them. We offer outsourced accounting services with Sage accounting software, the leading-edge business management software in the UK. From start-ups to SMEs, Sage accounting software with its localized applications has made it easy to manage critical business processes like accounting and payroll which operate within rigorous regulatory frameworks that differ from region to region.

Sage accounting solutions are used by 5 million users worldwide to

• Streamline daily operations
• Gain critical financial business insights
• Plan their financial future
• Manage businesses more effectively

CIS has the proven skills and knowledge to handle your typical accounting needs, using tailored Sage accounting products for different business verticals like retail, distribution, manufacturing, real estate, not for profit and construction businesses.

CIS has expertise in offering single business accounting solution with the following Sage accounting software, among others. We also offer customized solutions integrating Sage accounting packages with other third party solutions.

Sage Instant Accounts - a streamlined bookkeeping system for start-ups and small businesses in UK allows you to:

• Organize and Maintain sales and purchases (Invoices, cash flow etc.)
• Organize and Maintain customers and suppliers (CRM & VRM)
• Handle and Maintain invoicing, VAT and taxation

Sage Instant Accounts Plus
Adds on stock management and credit control to the features of Sage Instant Accounts.
Sage Instant Financial Suite
Manages payroll as well as accounts with all the features of Sage Instant Accounts PLUS Sage Instant Payroll.

Sage Instant Business Suite
Combines the powerful features of Sage Instant Accounts, Sage Instant Payroll and Sage Act! 6, a global contact management solution to manage sales, marketing and customer service operations and to automate your business smoothly.

For medium scale enterprises:
Sage Line 100 - a flexible system that grows with your business and allows you to budget by cost centre and department. Allows consolidation of multiple companies, operating structures and currencies.

With Sage, CIS helps you stay in control of your business with up to date, actionable information on finger tips, and in the form of with indepth reports and graphical analysis tools.

Manage customers and suppliers, manage stock, across multiple locations, handle job costing, invoicing, bank reconciliations, VAT, business documentation and communication with your accountant, and complex business requirements effectively with Sage accounting solutions and CIS.

Too busy and tired to handle day to day and long-term accounting operations?
Get CIS to work for you while you focus on growing your business.

For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

KPO from India - The new KPO outsourcing destination

KPO from India - The new KPO outsourcing destination
India has now established as the most preferred KPO (Knowledge Process Outsourcing) destination for the companies around the world. The KPO has advantages of top Indian talent in the fields that require special skills, expertise and knowledge perfections.

KPO (Knowledge Process Outsourcing), what is it?
KPO is an extension of offshore BPO. It is the high-end activity of the BPO industry and is estimated to have a magnificent growth in the next few years. To processes the demand of advanced knowledge, analytical interpretation and technical skills. For sure, the average KPO employee is expected to have better qualifications, skills and knowledge as compared to his/her BPO counterpart.

kind of jobs it covers:
Fields of work that the KPO industry includes are intellectual property, patent research, content development, R & D in pharmaceuticals and biotechnology, market research, equity research, data research, database creation, analytical services, financial modeling, design and development in automotive and aerospace industries, animation and simulation, medical content and services, remote education, publishing and legal support. MBAs, PhDs, engineers, doctors, lawyers and other specialists are expected to be much in demand. The rates for KPO jobs will also be higher and estimated to be approximately four times that of a BPO job.

What can be done in India
with KPO services as stayed here and Indians can now benefit much more than anytime before. Large number of talents and supportive government policies together makes India the most suitable environment for KPO. Several global players are already investing in India. As with the BPO sector, India is cost-effective and provides a vast intellectual talent. Plus expertise in areas such as research and analysis.


For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Call Center Infrastructure at Cyber Infrastructure

Call Center Infrastructure at Cyber Infrastructure
At CIS, we follow a Multi-tier architecture for the network within our call center infrastructure. We have a redundant design and the servers terminate into the core through redundant connectivity. We have network fabric with port level physical redundancy. Our network transport and Internet is comprehensive and reliable. Our call center infrastructure has an inbound voice solution that is based on the Cisco IPCC (Internet Protocol Contact Center). CIS’s call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management.

Features of the system:
1. Voice & Screen Capture
* 100% customer interactions capture capability
* Capture and Access based on customer sign off and authentication only
* Both side energy envelope display
* Web based replay
* Extensive Tagging of data (Agent ID, Disposition, Time, Data, Duration, etc.)
* Query based search option
* Option to download the file

2. Quality System
* Multiple Selection plan for Quality System
* Multiple Scoring plans
* Capability to change selection plans online
* Graphical reports

To track compliance issues, security of information and provide feedback to our agents and improve the customer service experience for your customers on a regular basis we need to have authentic and extremely clear data. We at CIS, have the provision of 100% recording. This allows us to track each and every call that each and every agent makes or receives.
This system helps to:
* Conduct analysis based on intelligent tagging
* Provides the ability to data mine
* Improves responsiveness to customer escalations
* It can be used as a powerful training and remediation tool
* And to monitor and manage compliance and agent activity

CIS's call center infrastructure adheres to international standards. It encompasses security, a full-fledged training facility, employee’s health, excellent power back up and adequate protection against fire. We have a few thousand square feet that holds:
* 100% visibility into all processes
* 2 fully equipped training rooms
* Conference rooms
* data center
* fire prevention and protection system
* 8 levels of redundancy for local connectivity
* 4 levels of power backup

Our Power Facility
We have generator back up if the primary source fails and if the generator fails we have a redundant UPS network center. All our devices are backed by a dual power supply and fed through independent power paths. We have:
* 3 levels of redundancy
* Primary source of power
* Available 10000 KW
* Facility Load 1500KVA
* Generator Backup
* 10000 KVA generators with fuel storage for 24 hours operation onsite with arrangements to sustain
* UPS Network Center – 1x 5000 KVA (Redundant)
* UPS Overall – 4x 1500KVA

We have been in the outsourcing industry for five years now and have worked on multiple inbound call center service projects. Our refined and well-networked call center infrastructure allows us to keep our standard of service soaring to make your business flawless and impeccable.

For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Account Reconciliation Services from Cyber Infrastructure

Account Reconciliation Services from Cyber Infrastructure

What is Account Reconciliation?
Accounting and Finance Services
In 21st century organizations the business activity is multilayered and complex. However, account reconciliation still is indispensable step to ensure that all the figures add up right.
Account reconciliation is the procedure of verifying that all accounting records of an organization are consistent with the bank statements. It also ensures that the various components of the company's financial statements agree with each other. Account reconciliation thus entails a detailed check of an organization's financial records, bank statements, client and vendor bills and all supporting documents to detect discrepancies, address them and reconcile the final balance. It accounts for checks outstanding, deposits in transit and reveals errors in the records. Account reconciliation is an integral part of a company's internal financial controls. Accurate account reconciliation reports are an indication of effective tracking and interim controls. Accounting reconciliation is a vital tool for company auditors to determine the veracity of a company's financial statements and its internal reporting.

Why Outsource Account Reconciliation Services to CIS?

• Reduced administrative, management and accounting expenses
• Procedures automated reports and using online tools
• Accounting expertise of accountants with rich experiance
• Access state-of-the-art Account Reconciliation software
• Increase financial controls with accurate and timely information
• Improve fraud protection
  

Service Includes:

• Reconciliation of internal accounting records with bank statements
• Reconciliation of credit-card statements against bank statements
• Ledger reconciliation with vendor and buyer invoices
• Partial reconciliation
• Full reconciliation
• Deposit reconciliation
• Check sequencing

Some of the software packages frequently used at CIS are:

• Pro Tax
• Sage Line 50
• Quicken
• IRIS

Data Security Initiatives at CIS for Account Reconciliation Services
One of the key concerns that customers often have when outsourcing account reconciliation services is the data security aspect since the outsourcing partner has access to critical accounting information of your organization. However, CIS has built-in confidentiality agreements in the SLA and has invested in high security infrastructure for data transfer. Our team is made aware of the highly sensitive nature of the data they deal in and several levels of protection are accorded to ensure that your company's internal information is secure:

• Non-disclosure / Confidentiality Agreements
• Service Centers that function as High Security zones
• Secure Web Servers
• Restricted access to registered and authorized users only
• Virtual Private Network protection (VPN)
• 24x7 uninterrupted power supply
• Encrypted file servers
• Password protected systems

Benefits of CIS's Account Reconciliation Services:
Some of the advantages of outsourcing account reconciliation to CIS are:

• Highly competitive pricing
• Expert accountants trained to offer expert account reconciliation services
• Rigorous data security systems
• Accounting reconciliation over flexible time periods based on client needs
• Customized formats accepted for input data
• Account reconciliation done for digitally or manually kept accounting records
• Data transfer via email, secure web servers or remote access
• Account reconciliation reports generated in customized, digital/hard copy formats
• Account reconciliation services that work within the client's existing financial systems
• Updated systems and processes allow faster, accurate tracking of transaction and accounting data.

For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Recruitment Process Outsourcing

Recruitment Process Outsourcing

Recruitment Process Outsourcing (RPO) is a developed form of business process outsourcing (BPO) where an employer outsources or transfers all or part of its recruitment activities to an external service provider to get the cost and time benifits.

Recruitment Process Outsourcing (RPO) involves outsourcing of all or part of recruitment process. The external service provider can serve as a virtual recruiting department by providing a complete package of skills, tools, technologies and activities. The RPO service provider can be "One-Stop" source for recruitment activities and can also be "a" source for certain types of recruitment activity.

In Recruitment Process Outsourcing (RPO) the service provider takes ownership of the recruitment process or entire project completion, while in other types of staffing the service provider is part of a process controlled by the organization using their services.

Benefits
- Offers improvement in process, Quality, Cost, Service and Speed.
- Dialuting fixed investment costs to variable costs
- Companies may pay by transaction rather than by staff member as applicable
- Avoiding under-utilization or sacking recruitment staff

Problems
- Company needs to define its overall recruitment strategy and hiring objectives, RPO has advantages with the context of a well defined corporate strategy.
- A company should provide at least initial direction and process monitoring to assure the desired results.
- RPO can not resolve difficulties when the organization is perceived negatively by potential employees. This will instead require a complete project outsourcing while be fair with new outsourcing partner by understanding the problems assosiated.


For any outsourcing needs (IT, RPO, BPO, KPO), please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com