Call Center Infrastructure at Cyber Infrastructure

Call Center Infrastructure at Cyber Infrastructure
At CIS, we follow a Multi-tier architecture for the network within our call center infrastructure. We have a redundant design and the servers terminate into the core through redundant connectivity. We have network fabric with port level physical redundancy. Our network transport and Internet is comprehensive and reliable. Our call center infrastructure has an inbound voice solution that is based on the Cisco IPCC (Internet Protocol Contact Center). CIS’s call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management.

Features of the system:
1. Voice & Screen Capture
* 100% customer interactions capture capability
* Capture and Access based on customer sign off and authentication only
* Both side energy envelope display
* Web based replay
* Extensive Tagging of data (Agent ID, Disposition, Time, Data, Duration, etc.)
* Query based search option
* Option to download the file

2. Quality System
* Multiple Selection plan for Quality System
* Multiple Scoring plans
* Capability to change selection plans online
* Graphical reports

To track compliance issues, security of information and provide feedback to our agents and improve the customer service experience for your customers on a regular basis we need to have authentic and extremely clear data. We at CIS, have the provision of 100% recording. This allows us to track each and every call that each and every agent makes or receives.
This system helps to:
* Conduct analysis based on intelligent tagging
* Provides the ability to data mine
* Improves responsiveness to customer escalations
* It can be used as a powerful training and remediation tool
* And to monitor and manage compliance and agent activity

CIS's call center infrastructure adheres to international standards. It encompasses security, a full-fledged training facility, employee’s health, excellent power back up and adequate protection against fire. We have a few thousand square feet that holds:
* 100% visibility into all processes
* 2 fully equipped training rooms
* Conference rooms
* data center
* fire prevention and protection system
* 8 levels of redundancy for local connectivity
* 4 levels of power backup

Our Power Facility
We have generator back up if the primary source fails and if the generator fails we have a redundant UPS network center. All our devices are backed by a dual power supply and fed through independent power paths. We have:
* 3 levels of redundancy
* Primary source of power
* Available 10000 KW
* Facility Load 1500KVA
* Generator Backup
* 10000 KVA generators with fuel storage for 24 hours operation onsite with arrangements to sustain
* UPS Network Center – 1x 5000 KVA (Redundant)
* UPS Overall – 4x 1500KVA

We have been in the outsourcing industry for five years now and have worked on multiple inbound call center service projects. Our refined and well-networked call center infrastructure allows us to keep our standard of service soaring to make your business flawless and impeccable.

For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Recruitment Process Outsourcing

Recruitment Process Outsourcing

Recruitment Process Outsourcing (RPO) is a developed form of business process outsourcing (BPO) where an employer outsources or transfers all or part of its recruitment activities to an external service provider to get the cost and time benifits.

Recruitment Process Outsourcing (RPO) involves outsourcing of all or part of recruitment process. The external service provider can serve as a virtual recruiting department by providing a complete package of skills, tools, technologies and activities. The RPO service provider can be "One-Stop" source for recruitment activities and can also be "a" source for certain types of recruitment activity.

In Recruitment Process Outsourcing (RPO) the service provider takes ownership of the recruitment process or entire project completion, while in other types of staffing the service provider is part of a process controlled by the organization using their services.

Benefits
- Offers improvement in process, Quality, Cost, Service and Speed.
- Dialuting fixed investment costs to variable costs
- Companies may pay by transaction rather than by staff member as applicable
- Avoiding under-utilization or sacking recruitment staff

Problems
- Company needs to define its overall recruitment strategy and hiring objectives, RPO has advantages with the context of a well defined corporate strategy.
- A company should provide at least initial direction and process monitoring to assure the desired results.
- RPO can not resolve difficulties when the organization is perceived negatively by potential employees. This will instead require a complete project outsourcing while be fair with new outsourcing partner by understanding the problems assosiated.


For any outsourcing needs (IT, RPO, BPO, KPO), please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Bpo Offshore Support Services

Bpo offshore support can be seen in the context of either production offshoring or services offshoring. For some IT managers, using bpo offshore support operations to provide telephone support remains a thorny issue.
The growth of services bpo offshore support is linked to the availability of large amounts of reliable and affordable communication infrastructure following the telecom and internet expansion. Coupled with the digitization of many services, it was possible to shift the actual production location of services to low cost countries in a manner theoretically transparent to end-users in offshore support.
India first benefited from the bpo offshore support trend as it had a large pool of English speaking and technically proficient manpower. India's bpo offshore support industry took root in low-end IT functions in the 1990s and has since moved to back-office processes such as call centers and transaction processing. In recent years, India has seen double-digit wage growth as a result of the huge popularity of bpo offshore support work. Due to this, India's leaders are currently concerned that they are becoming too expensive in comparison with other countries and are attempting to branch out to performing high-end jobs threw offshore support. In bpo offshore support These jobs include research and development, software engineering, equity analysis, tax-return processing, radiological analysis, medical transcription, and more.

Today, bpo offshore support has become an integral part of any corporate strategy to retain existing customers and create a brand building. But, setting up your own dedicated offshoring Support Center needs heavy investments and require continuous operating expenses to maintain them.

The better option, though, is outsourcing technical bpo offshore support to us. We, at CIS, are an India based IT offshore Support Company that provide 24*7 Live bpo offshore support for your products and services. Our range of services includes E-mail offshore support, Chat bpo offshore support and Phone bpo offshore support etc.

We perform all the assigned jobs with same dedication and efficiency you always wish at your own end. Whether your plan is to set up technical support center for after sales bpo offshore support or thinking of outsourcing your back office operations, CIS is the name you can always rely upon.

Fortunately, our base in India, give us an opportunity to offer you our bpo offshore support services at very low cost, though, we do not compromise on quality. We only recruit specialized professionals who use their exceptional technical skills to assist your customers and satisfy all their queries amicably.

Please be in contact with "The One-Stop Outsourcing Services" provider at http://www.cisin.com