FAQs on Outsourcing Financial Services to Cyber Infrastructure

FAQs on Outsourcing Financial Services to Cyber Infrastructure

1. How does the outsourcing of financial services actually work?
At CIS we have three unique ways by which you can send us the documents. You can choose the accounting process which best suits your organization.

A. Server-based system
You could scan and upload source documents to a secured FTP server.
You fax or email the FTP details to us along with the back-up file of the accounting software.
We update your books the same day and upload them back to the server.

B. Remote-access system
You place source documents in your own computer.
We log in to your system using a secured VPN and update your books.
You can then access the updated books from your own computer.

C. Using Application Service Providers
You scan and upload documents to an ASP interface.
Flatworld team logs in to this interface using the access details given by you, and updates your books.
You could then login and view the updated books from your end.


2. What are some of the financial software that you work with?
At CIS, we have a financial services team who is proficient and well-trained at using the latest software available in the financial market.

Payroll Processing Software: Quickbooks Payroll, PayCycle, PayChex.

Tax Return Processing: Intuit's ProSeries, Intuit's Lacerte, Ultra-Tax.

Accounts Receivable Software: QuickBooks, CheckMark, MultiLedger

Bookkeeping Software: MYOB, SAGE, QuickBooks.

In case your organization is using a different financial software, we have the skill and expertise to learn the software that you are using and employ it effectively for your financial services.


3. What are the benefits of outsourcing financial services?
You can give your organization a competitive advantage by outsourcing financial services. Apart from saving on costs and increasing your profits, you can also save on time, effort, expensive software and resources. By outsourcing financial services, you can get access to skilled and expert services.


4. What is the skill level of your financial services team?
At CIS, we recruit only the skilled. We have skilled and well-trained accountants. We also have a qualified team of Indian chartered accountants who head the financial services teams at CIS. Our financial services team is well trained in all the latest software available in the market. At CIS, our financial services team is well experienced.


5. How will you facilitate communication between my organization and CIS?
At CIS we employ the best in class, so that we can constantly be in contact with our customers. Our financial services team will be constantly available over phone, e-mail and chat to answer your queries or address your requirements.


6. Will there be any loss of data?
No. When you outsource your financial services to CIS, you can be totally assured that none of your data will be lost. We take regular backups of your data and hence there will be no loss of your data.


8. Do you employ security measures?
At CIS, we have stringent security measures in place. At the onset of a project, we sign a non-disclosure agreement with our customer. We are also Sarbanes-Oxley compliant. You can be completely assured of total financial data security and confidentiality when you outsource your financial services to CIS.


9. Can you tell me more about the infrastructure and technology at CIS?
At CIS, we have world-class infrastructure and high-end technology to help us deliver cutting-edge financial solutions to our global customers. Find out more about the infrastructure and technology at CIS.


For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Outsourcing accounting services with Sage accounting software to Cyber Infrastructure

Outsourcing accounting services with Sage accounting software to Cyber Infrastructure

CIS has grown through learning ever growing customer needs and providing customized services to match them. We offer outsourced accounting services with Sage accounting software, the leading-edge business management software in the UK. From start-ups to SMEs, Sage accounting software with its localized applications has made it easy to manage critical business processes like accounting and payroll which operate within rigorous regulatory frameworks that differ from region to region.

Sage accounting solutions are used by 5 million users worldwide to

• Streamline daily operations
• Gain critical financial business insights
• Plan their financial future
• Manage businesses more effectively

CIS has the proven skills and knowledge to handle your typical accounting needs, using tailored Sage accounting products for different business verticals like retail, distribution, manufacturing, real estate, not for profit and construction businesses.

CIS has expertise in offering single business accounting solution with the following Sage accounting software, among others. We also offer customized solutions integrating Sage accounting packages with other third party solutions.

Sage Instant Accounts - a streamlined bookkeeping system for start-ups and small businesses in UK allows you to:

• Organize and Maintain sales and purchases (Invoices, cash flow etc.)
• Organize and Maintain customers and suppliers (CRM & VRM)
• Handle and Maintain invoicing, VAT and taxation

Sage Instant Accounts Plus
Adds on stock management and credit control to the features of Sage Instant Accounts.
Sage Instant Financial Suite
Manages payroll as well as accounts with all the features of Sage Instant Accounts PLUS Sage Instant Payroll.

Sage Instant Business Suite
Combines the powerful features of Sage Instant Accounts, Sage Instant Payroll and Sage Act! 6, a global contact management solution to manage sales, marketing and customer service operations and to automate your business smoothly.

For medium scale enterprises:
Sage Line 100 - a flexible system that grows with your business and allows you to budget by cost centre and department. Allows consolidation of multiple companies, operating structures and currencies.

With Sage, CIS helps you stay in control of your business with up to date, actionable information on finger tips, and in the form of with indepth reports and graphical analysis tools.

Manage customers and suppliers, manage stock, across multiple locations, handle job costing, invoicing, bank reconciliations, VAT, business documentation and communication with your accountant, and complex business requirements effectively with Sage accounting solutions and CIS.

Too busy and tired to handle day to day and long-term accounting operations?
Get CIS to work for you while you focus on growing your business.

For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

KPO from India - The new KPO outsourcing destination

KPO from India - The new KPO outsourcing destination
India has now established as the most preferred KPO (Knowledge Process Outsourcing) destination for the companies around the world. The KPO has advantages of top Indian talent in the fields that require special skills, expertise and knowledge perfections.

KPO (Knowledge Process Outsourcing), what is it?
KPO is an extension of offshore BPO. It is the high-end activity of the BPO industry and is estimated to have a magnificent growth in the next few years. To processes the demand of advanced knowledge, analytical interpretation and technical skills. For sure, the average KPO employee is expected to have better qualifications, skills and knowledge as compared to his/her BPO counterpart.

kind of jobs it covers:
Fields of work that the KPO industry includes are intellectual property, patent research, content development, R & D in pharmaceuticals and biotechnology, market research, equity research, data research, database creation, analytical services, financial modeling, design and development in automotive and aerospace industries, animation and simulation, medical content and services, remote education, publishing and legal support. MBAs, PhDs, engineers, doctors, lawyers and other specialists are expected to be much in demand. The rates for KPO jobs will also be higher and estimated to be approximately four times that of a BPO job.

What can be done in India
with KPO services as stayed here and Indians can now benefit much more than anytime before. Large number of talents and supportive government policies together makes India the most suitable environment for KPO. Several global players are already investing in India. As with the BPO sector, India is cost-effective and provides a vast intellectual talent. Plus expertise in areas such as research and analysis.


For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Call Center Infrastructure at Cyber Infrastructure

Call Center Infrastructure at Cyber Infrastructure
At CIS, we follow a Multi-tier architecture for the network within our call center infrastructure. We have a redundant design and the servers terminate into the core through redundant connectivity. We have network fabric with port level physical redundancy. Our network transport and Internet is comprehensive and reliable. Our call center infrastructure has an inbound voice solution that is based on the Cisco IPCC (Internet Protocol Contact Center). CIS’s call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management.

Features of the system:
1. Voice & Screen Capture
* 100% customer interactions capture capability
* Capture and Access based on customer sign off and authentication only
* Both side energy envelope display
* Web based replay
* Extensive Tagging of data (Agent ID, Disposition, Time, Data, Duration, etc.)
* Query based search option
* Option to download the file

2. Quality System
* Multiple Selection plan for Quality System
* Multiple Scoring plans
* Capability to change selection plans online
* Graphical reports

To track compliance issues, security of information and provide feedback to our agents and improve the customer service experience for your customers on a regular basis we need to have authentic and extremely clear data. We at CIS, have the provision of 100% recording. This allows us to track each and every call that each and every agent makes or receives.
This system helps to:
* Conduct analysis based on intelligent tagging
* Provides the ability to data mine
* Improves responsiveness to customer escalations
* It can be used as a powerful training and remediation tool
* And to monitor and manage compliance and agent activity

CIS's call center infrastructure adheres to international standards. It encompasses security, a full-fledged training facility, employee’s health, excellent power back up and adequate protection against fire. We have a few thousand square feet that holds:
* 100% visibility into all processes
* 2 fully equipped training rooms
* Conference rooms
* data center
* fire prevention and protection system
* 8 levels of redundancy for local connectivity
* 4 levels of power backup

Our Power Facility
We have generator back up if the primary source fails and if the generator fails we have a redundant UPS network center. All our devices are backed by a dual power supply and fed through independent power paths. We have:
* 3 levels of redundancy
* Primary source of power
* Available 10000 KW
* Facility Load 1500KVA
* Generator Backup
* 10000 KVA generators with fuel storage for 24 hours operation onsite with arrangements to sustain
* UPS Network Center – 1x 5000 KVA (Redundant)
* UPS Overall – 4x 1500KVA

We have been in the outsourcing industry for five years now and have worked on multiple inbound call center service projects. Our refined and well-networked call center infrastructure allows us to keep our standard of service soaring to make your business flawless and impeccable.

For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Account Reconciliation Services from Cyber Infrastructure

Account Reconciliation Services from Cyber Infrastructure

What is Account Reconciliation?
Accounting and Finance Services
In 21st century organizations the business activity is multilayered and complex. However, account reconciliation still is indispensable step to ensure that all the figures add up right.
Account reconciliation is the procedure of verifying that all accounting records of an organization are consistent with the bank statements. It also ensures that the various components of the company's financial statements agree with each other. Account reconciliation thus entails a detailed check of an organization's financial records, bank statements, client and vendor bills and all supporting documents to detect discrepancies, address them and reconcile the final balance. It accounts for checks outstanding, deposits in transit and reveals errors in the records. Account reconciliation is an integral part of a company's internal financial controls. Accurate account reconciliation reports are an indication of effective tracking and interim controls. Accounting reconciliation is a vital tool for company auditors to determine the veracity of a company's financial statements and its internal reporting.

Why Outsource Account Reconciliation Services to CIS?

• Reduced administrative, management and accounting expenses
• Procedures automated reports and using online tools
• Accounting expertise of accountants with rich experiance
• Access state-of-the-art Account Reconciliation software
• Increase financial controls with accurate and timely information
• Improve fraud protection
  

Service Includes:

• Reconciliation of internal accounting records with bank statements
• Reconciliation of credit-card statements against bank statements
• Ledger reconciliation with vendor and buyer invoices
• Partial reconciliation
• Full reconciliation
• Deposit reconciliation
• Check sequencing

Some of the software packages frequently used at CIS are:

• Pro Tax
• Sage Line 50
• Quicken
• IRIS

Data Security Initiatives at CIS for Account Reconciliation Services
One of the key concerns that customers often have when outsourcing account reconciliation services is the data security aspect since the outsourcing partner has access to critical accounting information of your organization. However, CIS has built-in confidentiality agreements in the SLA and has invested in high security infrastructure for data transfer. Our team is made aware of the highly sensitive nature of the data they deal in and several levels of protection are accorded to ensure that your company's internal information is secure:

• Non-disclosure / Confidentiality Agreements
• Service Centers that function as High Security zones
• Secure Web Servers
• Restricted access to registered and authorized users only
• Virtual Private Network protection (VPN)
• 24x7 uninterrupted power supply
• Encrypted file servers
• Password protected systems

Benefits of CIS's Account Reconciliation Services:
Some of the advantages of outsourcing account reconciliation to CIS are:

• Highly competitive pricing
• Expert accountants trained to offer expert account reconciliation services
• Rigorous data security systems
• Accounting reconciliation over flexible time periods based on client needs
• Customized formats accepted for input data
• Account reconciliation done for digitally or manually kept accounting records
• Data transfer via email, secure web servers or remote access
• Account reconciliation reports generated in customized, digital/hard copy formats
• Account reconciliation services that work within the client's existing financial systems
• Updated systems and processes allow faster, accurate tracking of transaction and accounting data.

For any outsourcing needs, please visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Law Firm Back-Office Offshore Support

Law Firm Back-Office Offshore Indian Support
Overview
Many small to mid size law firms often neglect their billing and end up with large receivables. Billing work for them requires some domain knowledge of the legal process in US. An additional complication comes because they treat each case matter as a separate “accounting unit” and all the costs and incidental expenses need to be accounted for separately.

Challenges

• Handling lot of paperwork
• TAX
• Managing peak load
• Long processing time

CIS’s Back-Office Services Provides
The law firm specializes to represent the government in each cases.
The work starts from the time a request to initiate a case is received by the law firm
All the paperwork (including every small email) needs to be filed electronically given the nature of the business.
The matter has to be setup in the in-house software used for handling the Law Firm Practice.
Bills generation and submittal online to various government offices for claims.
Updates for any payment held-up due to request of additional information from the Government.
Regular accounting services for the Law Firm.

Impact on your Business

• Staff and related expenses cut significantly
• Faster results
• Seasonal load managed well
• Less work pressure on in-house people to focus business activities
  

At CIS, we have been providing Dedicated, accurate and high-quality Financial Services for our global customers, enabling them to save on time, effort, infrastructure and revenue. Read more on Accounts receivable, Financial Research, and HR Support.

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

CIS Research and Analysis Outsourcing Infrastructure and Security

Research and Analysis Outsourcing Infrastructure and Security Benefits of CIS 's Offshore , Indian Research/Analysis Services

Benefits of CIS's Research and Analysis Services

• Highly qualified team holding Ph.D. or Masters degrees post graduating per year
• Strong Scientific, Technical and Medical (STM) domain expertise
• Life Sciences and Market Research focus
• Lower infrastructure and development cost

Our Power Supply and Infrastructure

• Our workplace is connected to a high tension power source
• supported by a generator which can support operations continuously for many hrs.
• All systems and critical equipment are connected to a UPS system which can provide a minimum backup of 2 hours incase of a main power failure.

Internet Connectivity

• We have a dedicated 2Mbps internet line.
• We also have a dedicated 2Mbps backup line.
• The 2Mbps line also serves faster down loading of files.
• Redundancy is also built in the local loop with ISP guaranteeing of 99.95% uptime and connectivity.

Mirroring and Security

• RAID implemented in live servers.
• Back ups are taken and stored in remote locations near to processing unit for faster access.
• Critical information security in place
• SLA and NDA with service vendors to ensure confidentiality, integrity and faster availability of services.

Outsource your Research and Analysis Services to CIS
We've been in the business of Dedicated staff for Research and Analysis outsourcing and other outsourcing services for the past five years. If you would like to find out more about outsourcing KPO services to CIS, please fill in the inquiry form and CIS's Client service Team will contact you within 24 hours.

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Tax processing services in India

Tax season comes and companies in the US start floating in a sea of pending jobs and unprocessed returns. This is making lots of US companies look for offshore services (to be more specific, towards India) to take care of their accounting burdens.

The company waded uncomfortably Last year, through tax season, being short of help to relieve its staff accountants who were dealing with more tax returns than they could handle.

The benefits of offshore outsourcing are many and include reduced staffing costs, since chartered accountants in India have far lower billing rates than CPAs in the United States, plus a quicker turnaround due to the time difference. It gives a nice 24 hour working style. India annually produces thousands of English speaking accounting graduates versed in U.S. tax codes.
Security issues in India, though a concern to US firms, are as good as non-existent since the counter measures taken are equally stringent as in the US. Nothing comes without a price and there have been questions regarding ethical issues and as to whether outsourcing actually saves as much money as claimed.
We suggest to have a try with getting smaller work done with this model, to see how you can best utilize it.

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Professional Employer Organization HR Services & Back-Office Support

Offshore Professional Employer Organization "Provider" HR Services & Back-Office Support

Overview
The concept behind a Professional Employer "Provider" Organization is co-employment, where two employers, the business and the "Provider" co-employ the individuals who work for the business. The "Provider" typically handles the administration side of employment, providing paperwork, establishing and maintaining employee files, processing payroll, filing payroll taxes, developing employee handbooks, benefit administration, workers compensation management, compliance assistance and human resource support. A "Provider" serves as an offshore HR department.

Client's Challenges
- Handling lot of paperwork
- TAX
- Managing peak load

CIS’s Back-Office Services Provides
New hires - Going through all the paperwork including forms like I9, employee undertakings etc to determine if everything is in order or to locate missing information to be taken from the employee
- Setting up new employees in Accounting (payroll and Attendance software)
- Help in payroll processing services during the pay days
- Do benefit reconciliation
- Enter invoices in the Attendance module of Accounting and do the reconciliation

Impact on Client’s Business
- Staff and related expenses cut significantly
- Faster Processing
- Seasonal load managed well
- Access to best offshore skills in low cost then western payouts while highest offshore payout like in India.
- Best employee satisfaction in retentions

Offshore Dedicated Staffs

A dedicated staff is a part of most corporations where tasks dedicated to running the company itself take place. Dedicated staff keep the phones and computers running, accounting, and human resources in processing. In banking the dedicated staff is the heavyweight IT processing systems that handle position keeping, clearance, and settlement.

The term comes from the building layout of early companies where the dedicated staff would contain the sales and other customer-facing staff and the dedicated staff would be those manufacturing or developing the products or involved in administration but without being seen by customers.

In dedicated staffing We match the best available skills to the urgent requirements and opportunities you have. Our staffing/dedicated staffing services help you become adaptable and dynamic. We staff in technology areas, solutions and expertise at all levels.

dedicated staffing providing you onsite staff, our efficient dedicated staffing services enable you to cost-effectively acquire the specialized high tech skills required by your business. Skilled staff can be provided by dedicated staffing to help you get your work done, whether for a short-term project with one staff member or a long-term engagement with an entire team.

Four main options exist for dedicated staffing: traditional in-house dedicated staffing, outsourcing dedicated Staffing, contract agency Remote staffing and telecommuting dedicated staffing.

In dedicated staffing we provide full-time, dedicated staff members who work only for your company In dedicated staffing we provide staff long-term projects, or relief engagements as short as one month In dedicated staffing use only one person, or develop an entire team In dedicated staffing we provide flexible work scheduling In dedicated staffing we provide professionals who work 8 hour shifts, for ‘5' days per week In dedicated staffing we provide all staff members who are qualified with industry experience.

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Offshore Techical Support

Technical support is a range of services providing assistance with computer hardware, software, or other electronic or mechanical goods. In general, Technical support services attempt to help the user solve specific problems with a product -- rather than providing training, customization, or other Technical support is essential for any organizations who utilize technology as part of their regular business practices.

Most companies which sell hardware or software offer Technical support over the telephone or via various online media such as email or a Web site. Companies and institutions frequently also have internal Technical support for employees, students, or other associates. There are also many freely available Technical support forums on the Internet, wherein experienced users volunteer to help novices.


Types of Technical support
Technical support can happen through various media, including e-mail, live chat, telephones, applications, faxes and technicians, although the most common is the telephone. Often Technical support takes the forms of support for a particular range of products or services, the support remit. Support remits have several purposes, including legal liability, training, and availability. An Internet Technical support contractor has a limited number of Erlang units (for instance, Customer Support Advisors) available at any one time, and so needs to satisfy a certain rate of customers.

If it supports and assists on products not relating to the support remit then the customer throughput will be lower than if it only supports certain issues. Training is also a factor, built around the proverb that a jack of all trades is a master of none - a limited support remit limits the amount of training required for the support officer or CSA and allows for greater customer confidence - the definition of a support remit prevents the support officer or CSA from being humiliated by being asked about matters about which he or she knows little or nothing. A support remit also protects from liability lawsuits - incorrect advice on, say, Internet Explorer configuration may cause only limited damage, but incorrect advice on a Power Supply Unit may lead to serious injury or fire.

With the introduction of the internet and especially DSL products into the mass market, technical support as a segment of the service industry has exploded in recent years, augmented by the formation of dedicated companies and outsourcing. In recent years, large numbers of call centers have been established to provide telephone Technical support, clusters of centers often being opened in former industrial cities such as Sheffield, Middles rough, Newcastle and Mumbai.

There are also a growing number of online community-supported Technical support bulletin boards. In tandem with the growth of Technical support is the growth of Technical support jobs, seen as McJobs by many of their holders. Technical support workers have a stereotyped reputation as being somewhat recalcitrant and self-satisfied; similarly, customers of Technical support have a stereotype of being stupid and arrogant

Coverage of Technical support
Technical support varies depending on the range of possibilities. Some things that are not supported in lower levels of support can be supported with higher service levels: for instance, only direct questions can feasibly be addressed through SMS or fax; basic software problems can be addressed over the telephone; while hardware problems often need to be dealt with in person.

Cost of Technical support
The cost of Technical support can vary. Some companies offer limited free support when their hardware or software is purchased; others charge by premium-rate telephone calls. (See their lists. Some are free by using forums, live chat, or email. Others offer support contracts.)

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Pc Remote Support

Pc remote support is a solution for network. Network work quickly threw pc remote support. Pc remote support help in improving satisfaction of customer and enhance experience. Pc remote support resolve network problems quickly and save money. Pc remote support Increase productivity with the ability to remotely access and manage computers and POS hardware - reliably and securely. Pc remote support Decrease call times, increase first call resolution and eliminate or minimize costly on-site service visits.

Pc remote support View and take control of customer's desktop or applications over the internet. Resolve issues faster and provide increased service level performance to customers. Pc remote support lets "see" the issues firsthand, rather than being dependent on a verbal description.

Advantages of Pc remote support:
Pc remote support is accelerate diagnosis and problem solving
Pc remote support Increase support revenue
Pc remote support Deliver hands-on support without costly site visits
Pc remote support Improve customer satisfaction
Pc remote support Deliver support around the globe
Pc remote support Improve ROI
Pc remote support Extend global reach
Pc remote support Enhance customer experience
Pc remote support provide reliable and secure online meetings

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Offshore Customer Support

offshore customer support can be defined as relocation of business processes to a lower cost location, usually overseas. offshore customer support can be seen in the context of either production offshoring or services offshoring. After its accession to the WTO, China emerged as a prominent destination for production offshoring. After technical progress in telecommunications improved the possibilities of trade in services, India is a country leading in this domain.

offshore customer support is defined as the movement of a business process done at a local company to a foreign country, regardless of whether the work done in the foreign country is still performed by the local company or a third-party. Typically, work is moved due to a lower cost of operations in the foreign location. offshore customer support is sometimes contrasted with outsourcing or offshore outsourcing.

offshore customer support which implies relocation of business processes to (typically) lower cost foreign locations, but in close geographical proximity (e.g. shifting US bases business processes to Canada/Mexico); inshoring, which means picking services within a country; and best shoring, picking the "best shore" based on various criteria. Business Process Outsourcing (BPO) refers to outsourcing arrangements when entire business functions (such as IT, Customer Service, etc) are outsource.

offshore customer support of established products involves relocation of physical manufacturing processes to a lower-cost destination. Examples of production offshoring include the manufacture of electronic components in Taiwan, production of apparel, toys, and consumer goods in China, Software development in India etc.

Product design, and the research and development process that leads to new products, may or may not be associated with offshore customer support. Generally, research and development to improve products and create new reference designs requires a skill set that is harder to obtain in regions with cheap labor. For this reason, in many cases only the manufacturing will be offshored by a company wishing to reduce costs.

As such, policies that affect research and development, such how strong a country's patent system is, may affect offshore customer support. Strong patent systems mitigate the danger of domestic companies sending patentable work offshore, thereby increasing the offshoring of high-wage jobs. Conversely, weak patent systems threaten domestic companies performing patentable work overseas since foreign vendors or workers could steal their ideas without any legal recourse, thereby decreasing offshoring for fear of theft.

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

CIS Offshore Support

offshore support can be seen in the context of either production offshoring or services offshoring. For some IT managers, using offshore support operations to provide telephone support remains a thorny issue.

The growth of services offshore support is linked to the availability of large amounts of reliable and affordable communication infrastructure following the telecom and internet expansion. Coupled with the digitization of many services, it was possible to shift the actual production location of services to low cost countries in a manner theoretically transparent to end-users in offshore support.

India first benefited from the offshore support trend as it had a large pool of English speaking and technically proficient manpower. India's offshore support industry took root in low-end IT functions in the 1990s and has since moved to back-office processes such as call centers and transaction processing. In recent years, India has seen double-digit wage growth as a result of the huge popularity of offshore support work. Due to this, India's leaders are currently concerned that they are becoming too expensive in comparison with other countries and are attempting to branch out to performing high-end jobs threw offshore support.
But even if India will not be price competitive for few jobs, It will be in Offshore business due to the higher number of availability of Skilled work force. And with the aged populations in many western countries to support even quality daily lives, skilled work force will be in demand always.

In offshore support These jobs include research and development, software engineering, equity analysis, tax-return processing, radiological analysis, medical transcription, and more.
Today, offshore Support has become an integral part of any corporate strategy to retain existing customers and create a brand building. But, setting up your own dedicated off shoring Support Center needs heavy investments and require continuous operating expenses to maintain them.

The better option, though, is outsourcing technical offshore support to us. We, at CSI, are an India based IT offshore Support Company that provide 24*7 Live offshore Support for your products and services. Our range of services includes E-mail offshore support, Chat offshore support and Phone offshore Support etc.

We perform all the assigned jobs with same dedication and efficiency you always wish at your own end. Whether your plan is to set up technical support center for after sales offshore support or thinking of outsourcing your back office operations, CIS is the name you can always rely upon.

Fortunately, our base in India, give us an opportunity to offer you our offshore support services at very low cost, though, we do not compromise on quality. We only recruit specialized professionals who use their exceptional technical skills to assist your customers and satisfy all their queries amicably.

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com

Live Customer Support

Live customer support is a range of services providing assistance with computer hardware, software, or other electronic or mechanical goods. In general, live customer support services attempt to help the user solve specific problems with a product -- rather than providing training, customization, or other support services.

Most companies which sell hardware or software offer live customer support over the telephone or via various online media such as email or a Web site. Companies and institutions frequently also have internal live customer support for employees, students, or other associates. There are also many freely available live customer support forums on the Internet, wherein experienced users volunteer to help novices.

live customer support can happen through various media, including e-mail, live chat, telephones, applications, faxes and technicians, although the most common is the telephone. Often live customer support takes the forms of support for a particular range of products or services, the support remit.

Support remits have several purposes, including legal liability, training, and availability. An Internet live customer support contractor has a limited number of Erlanger units (for instance, Customer Support Advisors) available at any one time, and so needs to satisfy a certain rate of customers. If it supports and assists on products not relating to the support remit then the customer throughput will be lower than if it only supports certain issues. Training is also a factor, built around the proverb that a jack of all trades is a master of none - a limited support remit limits the amount of training required for the support officer or CSA and allows for greater customer confidence - the definition of a support remit prevents the support officer or CSA from being humiliated by being asked about matters about which he or she knows little or nothing. A Live customer support also protects from liability lawsuits - incorrect advice on, say, Internet Explorer configuration may cause only limited damage, but incorrect advice on a Power Supply Unit may lead to serious injury or fire.

For any outsourcing need, you can visit "The One-Stop Outsourcing Services" provider at http://www.cisin.com