Call Center Services - Contact Center Solutions:

CIS: One-Stop Award winning Outsource Provider for Quality Customer Service Multi-Channel Call Center Solutions - Delivering Voice, Chat, & Email

We are an one-stop award winning provider of call center outsourcing solutions. The company delivers voice, live chat and email support - all of which have been recognized and awarded by the call center industry, clients, and partners for quality in customer service. With over 7 years of experience in the call center industry, Cyber Infrastructure "CIS" has catered its services for businesses and organizations of varying sizes from industries of all sorts.

We are a strategic outsourcing option, delivering skilled people and industry-leading technology to all clients in need of call center services. With a variety of customizable solutions, We are undoubtedly a leader in the call center industry.

Cyber Infrastructure "CIS" offers small-to-midsize inbound call center solutions and enterprise solutions. Our small-to-midsize inbound call center solutions include: Toll Free Customer Service, Live Web Chat, Email Response, Direct Response, Appointment Scheduling, Phone Answering Service, and Conference & Registration. Our enterprise solutions include: Technical Support, Telesales and Customer Acquisition, Customer Care and Retention, Web Based Customer Care, Multi-Lingual Support, and 24-Hr Help Desk.

Whatever your business needs are Cyber Infrastructure "CIS" call center services can be customized to fit your organization; making our company an effective outsourcing option. Our multi-channel call centers include a large pool of qualified, fully trained, web enabled and sales-focused inbound call center agents. Cyber Infrastructure "CIS" call center agents focus on increasing sales generated by your marketing campaign or website, while simultaneously tending to your customers with the care and attention you would expect from one of your own employees.

Taking a multi-channel approach to your customer service strategy, will enable your customers to reach you through the communication means of their choice. By combining our call center solutions, live chat support, and email response services you can ensure you will never miss an opportunity to connect with your customers. With Cyber Infrastructure "CIS" call center outsourcing services, you will experience higher conversion rates, increased sales, and more satisfied customers, ultimately translating to repeat purchases and loyal customer relationships. Our one-stop award winning inbound call center services will help you drive your sales and get the most out of your marketing dollars.

CIS CUSTOMER SUPPORT OUTSOURCING FEATURES

• Award winning quality and every call monitoring, voice and call data recording
• Certified Sales & Customer Service agents, Experienced Back office staff
• Dedicated Client Services Representative
• Flexible pricing models including project based, hourly and monthly
• Up-to 24/7/365 service (after hours, holiday's incl.)
• Services offered in 5 languages (English, German, French, Spanish and Hindi)
• Local and Toll free numbers in more than 35 countries
• Online secure unlimited call recording and call data storage, your own CRM.