Frequently Asked Questions |
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Que. Why should I choose CIS Phone
Answering Service over all the others?
Ans. We provide personal
phone answering service. up-to 24 hours live, Monday to Saturday,
very human, professional, saying the things to your valuable
customers you want to hear. |
Que. How do your rates compare with
other services?
Ans. Our billing is true, we
do not change double leg. You will be charged only for calls picked
by operator i.e. you wont pay for dropped calls, missed calls or
double call legs. |
Que. How soon can I be up and
running with your service?
Ans. we can start services for
you within 24-48 hours with local/ toll free or both numbers. |
Que. How much training does your
staff receive?
Ans. Our highly professional
staff receives six full weeks of training before they start
answering any call, and there is ongoing training thereafter. |
Que. How much training does your
staff receive for my service?
Ans. Our staff will take 12-48
hours to get familiar with your need, script, customer greeting and
other info. It will be done within/ after when you will be waiting
for service setup. |
Que. Do you have any quality
control mechanism?
Ans. Yes, we follow ISO 9000:2001,
six-sigma as quality control measures. |
Que. will I receive any call
details log with my bill?
Ans. Yes, apart from immediate
email/ sms message for each call we will receive for you, you will
get details call records as monthly attachment. |
How it works:
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You will
do Free Signup.
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Pay for
the advance payment for 1st month.
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We will
allocate Free US/ Canada/ UK/Australia, Local / Toll Free 800 number to receive calls.
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The
receptionist will answers the telephone call on your company name.
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Emails
are then sent to a designated email address, with any standard
caller's information as required.
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We also
provide alerts by Mobile SMS/ Phone/ Fax.
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Longest
Service of 14 hours per day X 6 days a week. (including 15 holidays
per year)
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Office
hours Monday - Saturday, 5 AM to 7 PM (pacific time).
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Latest
technology integration, US PSTN switchboards and VOIP to offer
quality voice services.
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Standard
Rates applied on call forwarding.
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All
charges, in monthly advance. Credit card payments may have
additional charges.
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Payment
may be deduced more then once per month, if your account exceeds
the debits, to continue services.
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Companies
required multiple numbers for same business or other customizations
please contact us
here.
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* * * Partner with CIS and experience significant improvements in your customer service. For more information
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