IVR (Interactive Voice Response) Solutions
CIS have more than 3 years experience in providing IVR solutions to small and large organizations across many industry sectors. We can combine any of our standard telephony applications into a single, bespoke application.
Our IVR platforms are flexible in design and integrate with different IT infrastructures so can easily be customized to meet end user requirements
IVR - Interactive Voice Response
As the premiere provider of Interactive Voice Response (IVR) and Automated Customer Acquisition & Response services to many companies, West has the ability to manage more of your calls, with more accuracy, than any other outsource customer contact firm.
CIS can provide you with large scale front-end and back-end customer service support in the areas of marketing, customer interaction and office support.
Specific applications include: The core principles of CIS- solution design are:
- Product information requests
- Surveys and polling
- Lead generation
- Sales including large scale broadcast email
- Promotions
- Customer service/help desk
- Calling cards
- PIN generation/verification
- Secure credit card activation and real-time credit card authorization
- Contests, games, sweepstakes, entertainment
- Public awareness
- TV response
- Automated Internet applications
- Host-based transactions with full integration capability within shared and dedicated inbound service contact centers
- Bilingual services
For further details regarding our IVR solutions Contact us
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