Why Business Process Outsourcing Services:
Business process
outsourcing (BPO) contains the transmission of processes
along with the associated operational activities and
responsibilities, to a third party with at least a
guaranteed equal service level and where the client contains
a firm grip over the (activities of the) vendor for mutual
long term success. BPO is positively related to the search
for more efficient organizational designs: cost reduction,
productivity growth and innovative capabilities. Hence, a
source for strategic advantage!
BPO is often divided into two categories:
1. Back office outsourcing, which includes internal business
functions such as billing or purchasing.
2. Front office outsourcing, which includes customer-related
services & customer support services such as marketing or
tech support. IT provides, stimulates (cross-border) BPO
activities etc.
CIS BPO: More than just Business
Process Outsourcing
A step beyond IT outsourcing,
business process outsourcing (BPO) is increasingly becoming
the strategic choice of companies looking to achieve cost
reductions while improving their service quality, increasing
shareholder value and focusing on their core business
capabilities.
CIS’s breadth of capabilities, proven program management
skills and ability to integrate technology with business
processes makes us your natural choice as BPO partner. With
a comprehensive menu of BPO services across a range of
functions, CIS is providing BPO services to many clients,
from US, Europe and Australia. Our passion is to optimize
use of our global resources, industry intelligence and
technical expertise and workout with our clients to make
their business stronger Day-by-Day. We are achieving this by
transforming end-to-end processes, establishing balance
between “the need for improved efficiency” and “the delivery
of an effective service experience” for our client companies
and their customers.
Our Business process Outsourcing (BPO) solutions backed by
offshore services and local consulting presence enable you
to with effective “One-Stop”, Business process outsourcing
(BPO), IT services, inbound customer support, new customer
acquisitions through search engine Optimization, search
engine marketing (SEO-SEM), outbound call centre,
telemarketing and back office services.
Our systems are scalable thus allowing your company to
expand and preserve the expected service levels. Our
solutions are organic and easy to modify to meet your
specific requirements.
Business process outsourcing Benefits:
Time Saving: You might be expert in your business,
but some elements of business always which requires
continuous monitoring, so obviously you need lot of time for
it. That’s why Business process outsourcing may save ample
amount of time. So the bottom line is Do things in masters
in, and let your back office activities be managed by the
experts at CIS.
Money Saving: Outsourcing business process to
offshore will save hefty payouts you are paying to in-house
employees as wages and benefits. With CIS you will not only
get service level agreements but also NDA, intellectual
property rights, locked business secrets as well as peace of
mind!
Professionals know it: There are many business
processes which needed, to be handled by a professional. By
outsourcing to a professional Business process outsourcing
company, you can rest ensured that the job is done right by
the BPO professionals with required expertise, with saving
of you time and money. At CIS we ensure right candidate
selections, testing, regular training, open communication
with our clients to ensure our guys not only doing it right
while gaining valuable updated knowledge as well, for the
betterment of your business activates day by day.
Why consider offshore outsourcing to India?
Countries like India are popular offshore outsourcing
locations which offer cost effective solutions because:
• It has one of the world’s largest pools of highly
educated, English-speaking workers (250 million), many with
scientific and technical skills.
• By 2010, India is expected to be the largest
English-speaking country in the world.
• India has low wages and offers best savings.
CIS Business Process Outsourcing Services Features:
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Award winning quality and daily call monitoring and
recording
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Certified Sales & Customer Service agents, Experienced Back
office staff
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Dedicated Client Services Representative
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Flexible pricing models including project based, hourly and
monthly
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Up-to 24/7/365 service (after hours, holiday’s incl.)
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Services offered in 5 languages (English, German, French,
Spanish and Hindi)
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Local/ Toll-free numbers in more than 35 countries
CIS Back office outsourcing Services
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Invoice Processing & Accounts Payable
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Forms Processing & Account Opening
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Cheque & Remittance Processing
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Mail Processing
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Mobile Data Capture
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Document Imaging & Archive
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Customer Interaction Services
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Content Development
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Accounting & HR Services
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Data Management & conversion Services
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Network monitoring and Management
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Web Design- Application Development
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Web Based Services
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Managed IT Services
CIS Tele marketing and Customer Acquisition Services
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Outbound Campaign Development
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List Acquisition and maintenance
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Tele marketing Compliance Issues / Policy
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Verification and Performance Monitoring
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Tele Marketing Services
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Inbound & Outbound call center services
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SEO and PPC Advertising
CIS Front office Business Outsourcing Services:
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Remote Receptionist
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Website Receptionist Service
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Toll Free Customer Service
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Order Taking Services
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Live Web Chat (Live Web Chat, Web Push)
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Real-time Email Response
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Direct Response/ Infomercials
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Conference, Class, Seminar and Event Registration
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Appointment Scheduling
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Live Receptionist
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24-Hour Help-Desk
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Emergency Response
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Inbound Call Center Services
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Outbound Call Center Services
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Dealer Locate and Referral Service
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Surveys and Customer Contact
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Knowledge Process Outsourcing (KPO)
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Engineering Process Outsourcing “EPO
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Accounts, Financial, banking back office services
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other Business Process Outsourcing (BPO)
QUALITY ASSURANCE
Outsourcing gives your corporation access to a specialized
talent pool without the costs of recruiting, training, and monitoring
your own workforce. At CIS, we are highly dedicated to our employees,
who not only represent the face of our business, but also act as the
front line of your corporation.
We know first impressions matter and accordingly, we do
everything possible to ensure our agents put your best image forward
by ensuring the highest level of quality for all customer interactions
(voice, chat, and email) including hire the best people for our client
accounts, Motivation on regular basis and Retention of Employees.
* * * Partner with CIS and experience significant
improvements in your customer service. For more information Contact Us
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