Contact us anytime to know more — Abhishek P., Founder & CFO CISIN
Off-site marketing should be your second priority. Otherwise, digital ads or paying an influencer for brand awareness could cost money and be wasted as visitors cannot find the information they require when visiting your website.
A well-designed ecommerce store considers everything from product images and color selections for an efficient shopping experience.
Understanding Ecommerce Customers
E-commerce sales worldwide are projected to hit $3.9 trillion, and almost 24 million websites currently provide these services, showing over 15% year-on-year growth.
Forecasts that 95 percent of purchases made between now and 2040 will happen online.
As part of their attempt at combating online shopping invasion, owners of ecommerce websites need to gain in-depth knowledge of their consumers.
Once this knowledge is compiled, a tailored site must be built specifically for that target group.
- Amazon, the leading ecommerce company, accounts for 44% of all online sales.
- Most online buyers (42%) use credit or debit cards.
PayPal is the second payment option, and 39% of all online shoppers use the platform for checkout.
- Mobile purchases will account for 53.9 percent of all e-commerce sales.
- Customers have downloaded retailer apps in 67 percent of cases.
- Before making an online purchase, 77 per cent of consumers read reviews.
- For 79 per cent more US shoppers, free shipping will increase their likelihood of buying online.
- After a purchase, US online buyers expect to receive regular communications about the product.
Fast-loading websites and secure checkout procedures are key elements to building an e-commerce business, while here are a few basic tips for improving conversion rate based on current trends in ecommerce.
Discovery, Design, and Development
An e-commerce website typically undergoes three stages of creation, design, discovery and development.
We will go step by step through this entire process below.
Find out About Ecommerce Websites
Discovering Your Needs In this phase, you will assess your business needs and existing solutions. To understand these requirements fully, first, identify your audience: their preferences, purchasing patterns, relationships to your brand, etc.
Additionally, pinpoint the main features of the website as well as user experience (UX).
Create a Simple Website Design
Google's study determined that users assess your website within one/20th to one/50th seconds and rate "visually complex" sites as less attractive.
Users prefer simpler designs because they find them both appealing and reliable.
Photos of Quality
Ecommerce creates challenges when customers cannot physically touch or see the product they are purchasing; images play an integral part in whether consumers purchase.
Use professional photography when taking product pictures for display on websites; avoid over-editing as customers expect the item they see online to look as promised.
Post Clear Pricing
Notify customers about all associated charges, such as engraving, customization or color changes, before including them in their checkout experience.
Listing all prices should also make things easy to comprehend for them to prevent unexpected charges from being added during checkout.
Online Store Design
As part of your design phase, creating visual copies of every page of your website will be necessary. Build replicas that display how each will function while remaining structured and easily navigable.
Make a Specific Call to Action (CTA)
SEO content on an ecommerce website can be great, but that shouldn't interfere with its ability to drive sales.
Keep brand blogs, "about" pages or non-profit descriptions separate from shopping pages to maintain sales effectiveness and ensure customers can easily complete transactions and build trust in your organization. Too much text on one page may discourage customers from purchasing items as it weakens trust among visitors to your site and reduces conversion.
Making Text Easy to Read
Maintain a simple font set and ensure mobile users can easily read the text. For maximum clarity, body text should range between 14-16 pixels, while topic-breaking headers should range between 18-20 pixels for optimal readability.
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The Use of too Much Color can be Confusing
Color selection on websites used for e-commerce aims to evoke various emotions; blue is typically associated with stability, confidence and trustworthiness, while red hues evoking courage and energy are sure to strike up conversations among shoppers; finally, yellow symbolizes happiness and represents cherry vibes.
As the colors you use on your website must match those associated with your brand, using three hues should create an appealing appearance and ensure easy readability for visitors.
When choosing colors for text color and background combination, aim for a strong contrast to ensure an easy reading experience for everyone who visits your site.
Secure and Hassle-Free Checkout
Most online shoppers abandon ecommerce checkout processes during the checkout process for various reasons, from changing their minds to an unclear, complex or poorly protected checkout system.
According to research, 55% of those who abandon carts online do so because of unexpected charges such as taxes or shipping; another 34 per cent abandon due to no guest checkout option being available - while the top two reasons include complicated checkouts with unreliable order totals.
Your website can be designed to reduce cart abandonment. Allowing consumers to checkout without creating an Account can help, and offering your customers a progress bar during checkout indicates when their checkout will be complete - for best results, keep this between two and three stages of the checkout process.
Consider providing multiple payment methods to your clients. Many users, in particular, would rather utilize PayPal or one-touch systems such as Apple Pay than credit cards for payment purposes.
Build a Mobile Responsive Site
Over the last six months, 79% of smartphone owners purchased something online; failing to design your site for mobile could cost your customers immediately.
Mobile shopping is estimated to account for 53.9 % of retail ecommerce - without mobile-responsive ecommerce websites available, you risk potentially lost sales as potential sales customers migrate elsewhere; 40% of users reported leaving when having had poor mobile experiences - this may make customers go elsewhere instead! Make sure it can handle mobile requests.
Artificial Intelligence is a Great Way to Improve your Business
eCommerce chatbots have quickly grown in popularity over time; an estimated 67% of customers worldwide utilized a chatbot as customer service.
By, an anticipated 85-86% of customer interactions will not require human involvement for resolution.
For marketers seeking a personal approach when communicating with their audiences, note that four out of ten customers do not mind whether a real person or chatbot answers their inquiries, provided they receive what they're searching for.
Conversational marketing has become popular, with approximately 50 per cent of consumers using chatbots on websites to purchase products 24/7 without overhead costs or business hours weighing down service levels - take this information as fuel when planning how best to utilize AI within your website!
What Are The Top Advantages of an E-commerce Web Design?
E-commerce web design offers numerous advantages.
Not only can it promote your brand and keep customers returning for more, but it will also keep the sales flowing in from both sides.
Here is a list of amazing benefits of e-commerce web design.
Increase Customer Trust
An eCommerce website designed with care will earn the confidence of its visitors and customers, who assume you will treat them as your website does.
Convenience and Ease
E-commerce has seen rapid growth over recent years. E-commerce offers customers great convenience when shopping from their homes; just with a few mouse clicks, customers buy products online with just the click of their mouse! Payment via this method is also fast and simple and allows funds transfer online.
A well-designed e-commerce site will create an enhanced shopping experience.
Better Understand Your Customers
Physical stores make it hard to create customer personas accurately; perceptions may cloud your judgment. Not so with an ecommerce store; you can collect real data about clients to help gain a deeper insight and create accurate customer personas for your company.
An eCommerce store allows you to monitor customer purchasing habits effectively. Knowing their top items, most likely purchases, motivations for making those choices etc., will allow you to sell to clients more effectively and improve conversion.
Selling Products Globally
E-commerce sites don't impose geographical limitations like traditional shops; an ecommerce store allows companies to sell products and services worldwide in just minutes! Customers from every continent now have easy access to patronize your organization!
Monitor Consumers' Purchase Habits
Tracking customers' purchases is one of the key advantages of an e-commerce website, enabling you to adapt to clients' individual needs more readily and develop meaningful relationships.
By meeting those needs, you strengthen existing ties while forging new ones - all while developing lasting business connections!
Stay Open at All Times
eCommerce offers merchants many advantages. Your e-commerce websites will be open 24 hours a day, increasing sales through more orders being placed at any one time, while customers also appreciate purchasing goods at their leisure.
Get Immediate Information
Customers can quickly get all the information they need about your products and store through an e-commerce site, from Product descriptions and ratings to customer reviews.
While it would be impossible for an offline store employee to gain enough knowledge on every product in stock at once, an e-commerce website provides extra knowledge without burdening clients with stress-inducing details.
Increase The Awareness Of Brand
Customers can quickly get all the information they need about your products and store through an e-commerce site, from Product descriptions and ratings to customer reviews.
While it would be impossible for an offline store employee to gain enough knowledge on every product in stock at once, an e-commerce website provides extra knowledge without burdening clients with stress-inducing details.
Save on Operational Costs
Running an online store will net more profits, especially since an inventory management system automates inventory tracking and reduces operational expenses.
Operating an online store doesn't incur the same expenses associated with physical retail outlets; no rent payments or building maintenance costs need to be covered by you, making setting one up much cheaper as a long-term investment.
Serval Payment Mechanism
Customers appreciate having options when they place orders; E-commerce platforms give buyers this freedom by enabling a range of payment methods: Cash on Delivery, Net Banking, Card on Delivery, and many others are available; so your clients can select what works for them best!
Your customers don't risk abandonment because their preferred payment option may not exist. This reduces customer acquisition risks.
Time-Saving
Selling online can save time by streamlining sales in physical locations. First, you must invest time and energy in creating an efficient E-commerce website designed by professionals; your customers should easily find and purchase what they require.
Upsell
Well-designed websites must persuade customers to buy more, or upgrade their purchases, which means convincing visitors that more is better and leaving them wanting more products from you.
This should create an intuitive customer journey and leave visitors wanting more products from your brand!
Customizable
Create an E-Commerce website tailored specifically for your business by working with experienced web professionals.
Your custom-made website will reflect exactly how it best serves your organization's needs. A custom-tailored site provides many advantages: choose which aspects of your company to highlight when creating online store products, market logos and any other identification marks as branding icons unique for each organization - and more.
Professionalism
Professionalism in all aspects of business is indispensable. Building long-lasting customer relations relies on it.
E-Commerce websites designed by professionals showcase your best features while conveying an important message to prospective buyers about what your company stands for.
An E-Commerce website must be dynamic, intuitive, and effective to maximize results for E-Commerce businesses. An experienced ecommerce web design firm will help to achieve these results for you - so your digital store is the first impression for customers when visiting your company!
Specialized SEO
Search Engine Optimization is an integral component of website creation and must rank highly in search engine results pages to attract new visitors and clients for your e-commerce store.
SEO helps increase customer acquisition for increased business success!
Read More: Why Invest in Ecommerce Website Development? $10,000+ Impact on Your Business!
What Tips Can You Give for a Good Design of an E-commerce Site?
Building an online store requires great design skills. A successful e-commerce website developer relies on fonts, colors, images, graphics and words that persuade potential customers to buy your products.
Your design must also be user-friendly for optimal experience with prospective customers who may visit. Most importantly, however, your web presence must represent you and your quality in an ideal light for potential buyers.
1. Optimize your Product Imagery
We've all witnessed everything from grainy images and large image renderings to sites without photos of all of their products.
Don't follow these trends: choose only high-quality images that won't take up too much room on your site.
Improve the performance and customer experience of your website by upgrading its design.
It would help if you did what we say:
- Find the right balance between quality and size, particularly regarding full-page banners.
Adobe Photoshop, the best design software available today, is expensive.
Affinity Photo or Luminar are some of the more affordable options.
- Spend time taking pictures of your product.
Customers are more inclined to purchase products when they see the final result.
Remember to always take high-quality pictures.
Better quality pictures make the products more appealing.
2. Your Customers can easily Find the Products They are Looking for
Your brand may suffer if clients cannot quickly and easily find what they're searching for on your site. Imagine entering a shop to be met by disorganized displays - that is exactly how visitors to websites with poor user experiences feel!
Consider these points:
- Could you keep it simple? The more you do, the harder your customer will find it to follow your call-to-action (CTA).
- Organize your site with a navigation bar and sections that are named appropriately.
- Add a filter to the search box.
This could be taken to the next step, and you can offer customized search results for each customer.
Based on previous interactions between your business and the customer
- Every page should have a clear CTA, especially the homepage.
- You may want to consider setting up separate e-commerce websites if your catalog of products/services is large or if you serve a wide range of clients (e.g.
Consider creating separate websites for B2B or B2C.
3. Make sure your Product Information and Descriptions are Accurate
Accurate information must always be given, regardless of why customers and visitors visit your website. You can utilize this to:
- Stock/warehouse level
- Product descriptions
- Images, videos and media
- Pricing
Having a good Product Information Management system (PIM) integrated into your ERP and commerce solutions is important.
3. Include Customer Quotes
Real-life customer feedback can be an excellent way to build customer confidence and boost sales. When designing your website, include ways to display this type of customer input.
Are You Planning Offering Product/Service Reviews, Case Studies/Customer Testimonies Or Both? You may wish to add images and videos as elements within these sections.
4. Build Dynamic Page Designs Using a Mix of Content Blocks
Content blocks allow you to construct websites quickly. For instance, image sliders could be combined with text blocks and videos for maximum effect.
Create an immersive customer experience by mixing and matching content blocks. The contrast will enable your visitors to easily distinguish the different pages available while adding flair and drawing attention to products available for sale on your site.
Natura Brasil is one of our B2C clients, and they have designed and created an outstanding website with full-page image sliders (such as shipping, customer service and more) plus service content bars to display product sets (including bestsellers) etc.
to provide an amazing ecommerce experience for their users. This site stands as an outstanding example of customer experience!
5. Create a Clear Conversion Path
Consider using color to guide visitors towards key pages or paths on your website. Contrast is key; for instance, an extremely light CTA on an otherwise dark page won't stand out enough.
Give buttons or CTAs that don't matter an inconspicuous hue; make conversion-driven calls-to-action stand out and grab attention by giving them bold hues that stand out visually.
Your company likely has its own style/branding guidelines; when selecting colors for an ecommerce site design project based on these, be sure to select those from them that stand out the most in terms of visual impact.
Expand or revise your style guide if there are no eye-catching colors to draw visitors in to increase the conversion rate online.
This could result in greater conversion rate increases.
6. Offer a Wide Range of Functionalities for Customer Service
Make it easier for customers to connect with you by streamlining checkout processes, improving website navigation and providing customer service information in one central place - on a page called 'Contact us".
Consider chatbot or live chat features, integrated social media feeds, and an FAQs page as potential solutions for customer engagement.
Customers appreciate being offered a variety of products.
7. Optimize for Different Devices
Nowadays, people no longer just browse on laptops and computers - many prefer researching using tablets; more people than ever before are also turning to their smartphones as research devices.
What should the purpose of testing your website and optimizing for different devices be?? Your point should be? Optimize for mobile, but offer no similar experience on a tablet (for instance). Doing this may end up alienating customers!
8. Branding is Important
Consumers today are used to switching seamlessly from one website or app to another, making their experience consistent across channels and devices.
Consider this statistic - 84% of customers who start purchasing on one device complete it later via another! It shows consistency in brand and experience across devices and channels is vital.
Your customers should see consistent messaging across both platforms - when visiting your website and then moving over to Instagram corporate, for example - while speaking to customer support, their tone should mirror that found on both sites.
If you own a physical store, its design should resemble your website's.
9. Ask for Customer Feedback
Of course, it would be easy to presume we comprehend customer needs and how they operate, but feedback can confirm our perception of them.
You can also ask us questions such as:
- How do you conduct product research?
- What are the reasons you would or wouldn't use a customer portal or website?
- What features encourage you to buy online?
As a B2B business, your advantage lies in building strong client relationships. Before sending out surveys or conducting customer feedback sessions, call ten customers individually or invite them into a coffee shop so that genuine comments may help refine website designs and designs for B2C businesses.
Discover how capturing customer feedback from B2B customers will enhance their e-commerce experience.
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Wrap-Up
Always bear your audience in mind when designing an effective web development for ecommerce.
User experience (UX) drives sales. Your revenue and conversion rates will rise when consumers can easily navigate your site, view high-resolution images of products they wish to buy and complete the checkout process without experiencing complications or difficulty.
With our tips in mind, you're on your way to creating an ecommerce website that's reliable and effective for customers.
By streamlining checkout/shopping experiences for them and keeping in mind who your target demographic is - creating customer loyalty is easier. eCommerce is poised for explosive growth - make sure it puts you on its path!
