Author’s Information
 Customer Relationship Management
With over 11 years of experience in Customer Service Industry and as Process Manager at Cyber Infrastructure, I work for clients worldwide in industries like Travel, E-commerce, Law Firms, Virtual Assistant services etc. By working on various clients with such industries, I have gained understanding of client's customer service needs and expectations of all size from small business to fortune 500 clients.
16 Jan

CRM IMPLEMENTATION CRM is a multifaceted process which focuses on improving the internal and external business processes. It implements a set of information technologies. The focus of these technologies is to create two-way exchanges with customers, so that firms can have...

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24 Dec

Introduction CRM is business strategy that goes beyond increasing transaction volume. Its objectives are to increase profitability, revenue and customer satisfaction. To achieve CRM, a company wide set of tools, technologies and procedure promote the relationship with the customer...

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10 Dec

Customer Relationship Management (CRM) is a business strategy that enables organizations to get closer with their customers in order to serve their needs in a better way. Also to improve customer service, enhance customer satisfaction and thereby maximize customer loyalty and...

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