The Present & Future of Unified Communications

12 Mar

A business is not an island. Firms have to maintain continuous communication with clients, customers, vendors, contractors, workers, partners, and more -- that means companies need detailed communications strategies. At the beginning of the decade, communications suppliers started offering unified communications solutions, that brought together video, voice, instant messaging, email, along with other methods into a single, synchronous service. It turned out to be a much-needed revolution in company communication.


However, since that time, communication behaviour has shifted. Technology is dramatically more sophisticated, and workforces are mobile; traditional unified solutions simply no more cover contemporary business communication needs.

Fortunately, this isn't the end of unified communications options. The business is shifting alongside business and consumer behavior. Read on to learn more about the potential of coordinated communications.

Mobile Capability

Since their debut, mobile devices have taken over the office. Many employers offer business phones to high-ranking leaders, which means that they can remain connected wherever they go. At last count, more than 42 percent of organizations are executing a BYOD plan, however 87 percent of companies believe their employees use personal devices for work whilst away from office. The unified communications services of the future should incorporate the variety of mobile devices to effectively unify a workforce's communications methods. Cisco Unified Communications Systems already allows mobile devices to get into the corporate network, so businesses that put a higher priority on mobile integration should think about switching to this progressive, unified communications supplier.

Cloud Presence


The cloud will be spreading into every corner of the business, therefore it should not be any surprise that merged communications has really caught a whiff. Most unified communications suppliers offer you a bevy of cloud hosting options -- but not all of them are valuable to all businesses.

As an instance, startups might gain from fully cloud-based communications, in which case it's critical that unified communications remain compatible with other business programs, like customer relationship management solutions. Meanwhile, larger enterprises with recognized unified communications might prefer cloud communications attributes that offer enhanced agility.

For businesses which have yet to connect into this cloud, unified communication systems provide an available entry point. So long as business leaders locate trusted communications suppliers with strong, protected clouds, there is little danger in considering the cloud for communications solutions. Actually, the cloud may be the sole communications tool of the future.

Collaboration Tools

Because the workforce is more on the move than ever before and because the cloud makes digital options simple, collaboration applications have become crucial for bringing teams together to accomplish tasks. Applications like Google Docs and Slack make it simpler to arrange projects, brainstorm, and carry out responsibilities in groups, but without wider, more flexible communications options, collaboration may still be a chore.

Thus, unified communications options need to provide collaboration options -- or else be compatible with an organization's existing collaboration systems. Already, some communications providers provide UCC, or unified communications and cooperation, which is software designed to coordinate collaborative efforts and communication technology. But, it is crucial that business leaders understand the tools needed by UCC services before trying to add them to their communications infrastructure. UCC can put extreme stress on aging systems, causing latency, lag, and at times network failure. UCC could be the near future, but to achieve that future, some organizations might have to update different facets of their technical architecture.


Scalability has long been a significant issue related to unified communications. But now that the economy is booming and businesses are increasing, it's particularly crucial that businesses equip themselves with all communications solutions that will continue to serve them as they expand.

Unfortunately, many business leaders harbor misconceptions concerning scalability and unified communications. As an instance, plenty of leaders presume that communications options are endlessly scalable. This is only true in theory; even in training, many programs have upper limits regarding the amount of devices they could support. Businesses that spend money on a solution without understanding those constraints will either suffer downtime or waste money upgrading to a new system in the not too distant future.

Any time a company considers a new solution, it must balance its existing needs with its future projections. The potential of unified communications is upon us, and businesses ought to be prepared to build bridges to all these essential technology -- or perish, alone, on their deserted islands.

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